Dan Bieber

Gateway Chevrolet held our car for two weeks to do a simple part repair out of sheer laziness. Nothing was done at all in the first week, not even the diagnosis. Once we had the diagnosis, they told us simple part repair out of sheer laziness. Nothing was done at all in the first week, not even the diagnosis. Once we had the diagnosis, they told us we had to buy the replacement part ourselves or wait another week. We bought the part that day and delivered it to them. The part sat on someone's desk for another 5 days. Any time we asked when the car would be ready, the answer was always tomorrow. Customer service made a note of my partner's phone number and refused to answer his phone calls. We had to call on a different phone to speak with the manager, who admitted that customer service was ignoring our calls. We got a call that our car was ready less than an hour after we spoke to the manager. The manager knocked $50 off the repair bill, but left the $110 gasoline charge. The car had a full tank when we brought it in and was near empty when we got it back. The manager said the work was under a limited warranty, but that would be affected by the fact that we paid for the part ourselves and brought it to them. I hope the car stays fixed, because I have zero faith in any of the dealerships in Phoenix. More

by bowser484 Verified Customer Verified Customer

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Great service and a wonderful experience. I will tell all my friends about my experience. I will tell all my friends about my experience. More

by jgls3a Verified Customer Verified Customer

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False information. Inaccurate cost projection for repairs and never having a loaner vehicle or considering the needs as a customer Inaccurate cost projection for repairs and never having a loaner vehicle or considering the needs as a customer More

by eliquasi Verified Customer Verified Customer

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Good explanation of the things you ask, great communication I like it, very recommending to everybody communication I like it, very recommending to everybody More

by Wenmel2021 Verified Customer Verified Customer

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Helpful x x x x x x x x x x xx x x x x More

by CURTIS.CLUTE Verified Customer Verified Customer

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Got me in and out in really good timing. Made the small wait very comfortable. Made the small wait very comfortable. More

by christopherdsmith031 Verified Customer Verified Customer

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I had a very good experience when I purchased my 2024 Silverado.they gave me a great discount. And i love my truck.The service department was excellent. Liz was very helpful. Got a lift ride home and a p Silverado.they gave me a great discount. And i love my truck.The service department was excellent. Liz was very helpful. Got a lift ride home and a pick up.I am very happy with Gateway Chevrolet. More

by phillipbg50 Verified Customer Verified Customer

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Carlos was our first contact. He did great job showing us cars. We liked the Equinox but whent shopping other brands. We came back and he and all the people involved were very goo He did great job showing us cars. We liked the Equinox but whent shopping other brands. We came back and he and all the people involved were very good. A understandably mistake was made and we had to do the paperwork twice whi h delayed us a day. He and everyone took 100% responsibility and we had our car the next day. More

by TOMOREILLY82 Verified Customer Verified Customer

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Very knowledgeable about the vehicle. Made my experience very enjoyable. I would recommend this dealer to my friends and family. Made my experience very enjoyable. I would recommend this dealer to my friends and family. More

by kellyp5 Verified Customer Verified Customer

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Gracias siempre e sido fam de Chevrolet cuando joven siempre quise una Silverado hoy deme a cumplido muchas gracias son las mejores trocas siempre quise una Silverado hoy deme a cumplido muchas gracias son las mejores trocas More

by paul22roman Verified Customer Verified Customer

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