Dalton Mckenna | Page 8

Facility was nice, staff was friendly, scope was clearly defined, and the work was completed when they said it would be. They called and texted to keep me up to speed, overall it was a great experience defined, and the work was completed when they said it would be. They called and texted to keep me up to speed, overall it was a great experience More

by Derrick Verified Customer Verified Customer

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They’ve come a really long way in the 8 years I’ve been doing business with them. They get better and better. I’m willing to bet the only dealership in town that will answer technical questions with techni doing business with them. They get better and better. I’m willing to bet the only dealership in town that will answer technical questions with technical answers. That speaks volumes for me and shows honesty, integrity, and transparency. They could have charged me for an ECU I wound up not needing, as any other dealership would have. That alone, will keep me coming back. I have a dealership background in a different industry so these are things I look out for; and not just for the service department, but also the sales dept - technical responses from technical questions from the sales team. Transparency and honesty. More

by DAVETHOMAS2787 Verified Customer Verified Customer

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Richard was absolutely fantastic! He walked me through the entire process and helped me make the best decision. This is my second time working with him, and I’m very grateful for his He walked me through the entire process and helped me make the best decision. This is my second time working with him, and I’m very grateful for his help! The entire Findlay team is so nice and gives the best quality service! Thanks! More

by AHUA092421 Verified Customer Verified Customer

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Idk some people were great some people are horrible. Don’t give a car out when it’s running codes and not fixed. Don’t ignore customers when you sold them a car with codes and issues. I’m glad to have a Don’t give a car out when it’s running codes and not fixed. Don’t ignore customers when you sold them a car with codes and issues. I’m glad to have a car but I will never come back here to get another. Ever. Not worth the hassle More

by Brianna04 Verified Customer Verified Customer

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Natalie is a great service rep. insuring excellent service. Pickup and delivery staff are always very courteous. insuring excellent service. Pickup and delivery staff are always very courteous. More

by Deb Verified Customer Verified Customer

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Always an easy process, customer service done right, fast & thorough with excellent communication, A+ outfit & thorough with excellent communication, A+ outfit More

by MEVANSANT Verified Customer Verified Customer

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Will was so helpful getting me checked in and notifying me when the car was finished. He also helped my son get some work done on his truck. He is a real asset to the ToyotaDealership me when the car was finished. He also helped my son get some work done on his truck. He is a real asset to the ToyotaDealership More

by DOLLMAKER711 Verified Customer Verified Customer

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Findlay Toyota has been taking care of my vehicles for over 10 years, I started going there because of a recommendation from a close friend. They continue to service my vehicles for the time being. Keep u over 10 years, I started going there because of a recommendation from a close friend. They continue to service my vehicles for the time being. Keep up the good work. More

by mreed114 Verified Customer Verified Customer

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Toyota Care is not a good value and is represented poorly at the time of sale. They claim the 5,000 and 10,000 mile services are free when in fact you have to pay at 10,000 for the dealership to balance and at the time of sale. They claim the 5,000 and 10,000 mile services are free when in fact you have to pay at 10,000 for the dealership to balance and align your tires after rotation. In addition the dealership tries to up sell you with your air cabin filter needs to be changed. They didn’t even inspect it because the glove box was undisturbed and when I inspected the cabin filter it was clean. How disappointing and dishonest. Lastly one of the tires is missing an air valve cap. Sloppy work and technician doesn’t care. Overall I give this service experience a D. More

by manzmark58 Verified Customer Verified Customer

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The repaired was done right the first time. It was done when they said it would be. My service was also completed at the same time. It was a good experience. It was done when they said it would be. My service was also completed at the same time. It was a good experience. More

by janetcrnwll225@aol.com Verified Customer Verified Customer

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