Dallas Cook

We took our Kia Niro to this dealership for 5 years for routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They tho routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They thought it was caused by pack rats (it wasn't, which they admitted later). A few thousand miles later, our catalytic converter went bust, and they asked us to pay $7,000 for it. The car had been in their care for 2 months during the summer because they were slow to finish what they called unrelated repairs. When I picked it up, I drove 1 mile before the warning light returned. A few days later, the converter apparently went bust and the engine stopped. That's when I got the call about the $7,000 charge, with the service tech (Dallas Cook) saying ignorantly, "I don't know if this is bad news or good news." Then I respectfully asked how the converter breaking wasn't connected either to the warning light months prior or the "unrelated" more recent repairs and was passed off to his manager, Scott Evans. Mr. Evans has mostly ignored my emails and voice mails. The service center has offered us a "loaner" car while we await a solution, which we greatly appreciate, but every other action taken (or not taken) by Mr Cook, Mr. Evans and Co. has caused us so much stress and cost thousands of dollars. We loved driving a Kia until this all happened. Now we're forced to consider options like writing reviews, calling Kia national and even small claims court in our search for a remedy. More

Report | Print

Great personnel from buying a car to maintaining your car with confidence in the service department. with confidence in the service department. More

Report | Print

The Most professional Staff on the Planet. Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank y Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank you, Scott and Dallas and the entire team. More

Report | Print

Matthew Watson is a caring, knowledgeable and honest advisor. KIA should be proud of having employees like him. I will take my KIA for any future repairs to your dealership because of sales advisors l advisor. KIA should be proud of having employees like him. I will take my KIA for any future repairs to your dealership because of sales advisors like Mr Watson More

Report | Print