Dale Shockley
Dale Shockley at Supreme Nissan of Slidell
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Dale Shockley

Service Advisor

Supreme Nissan of Slidell

400 Howze Beach Road
Slidell, LA 70461

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3 Reviews
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3 Reviews

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3 Reviews of Dale Shockley

September 03, 2024

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NOT SURE WHERE TO START. THIS SERVICE DEPARTMENT SHOULD BE SHUT DOWN. MY HUSBAND TRUCK WAS IN THE SHOP FOR OVER TWO MONTHS. THEY PUT OVER 15 PARTS ON IT AND IT STILL WOULD NO More

by SABRINA PARKER
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Lyons

Sep 03, 2024

Supreme Nissan of Slidell responded

Thank you for your feedback Mrs Parker. We are disappointed that you did not have a wonderful experience here at our dealership. These are very serious allegations and we want to review the situation in great detail with our upper management. Our team will contact you soon.

Sep 07, 2024

Supreme Nissan of Slidell responded

We reviewed this situation and would like to clarify if possible. The 2011 Titan was brought in with a concern that bad gas was added to the tank. Several codes showed up in our diagnostic check. Each time we addressed one issue, another would arise through no fault of our own. When our Service Manager spoke to Mrs. Parker about this, she told us about the neighbor’s lightning strike. Now it made sense! Based on what we were seeing, Mr. Parker’s truck was also affected. When lightning strikes a vehicle or near a vehicle we can fix one problem and another will then show up. We sent all the data to Nissan for their recommendation. They determined that the Titan needed an ECM. However, the ECM is no longer available for this truck since it is 13 years old. Your insurance company then decided to total the truck as the cost of repairs was now going to exceed the value of the vehicle. We believe we approached the situation with integrity and honesty and we did all we could do to help repair the Titan. To help you we provided a free rental vehicle while your truck was here at our dealership for free. We do wish that the Titan would have been salvageable however, that was not the case according to your insurance company. If you’d like to discuss this further please reach out to our General Sales Manager or Service Manager at 985-643-7600.

August 29, 2023

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The staff at Slidell Nissan were friendly and courteous, especially Jean P., Salesman. The service department employees were courteous as well, More

by jodyamelia1954
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jean Poulard , Joshua Nolan

Sep 01, 2023

Supreme Nissan of Slidell responded

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 09, 2023

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Supreme Nissan is always kind, helpful, and fast when it comes to our auto needs. More

by Segretimom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Supreme Nissan of Slidell responded

Hi Segretimom, thank you so much for your positive comments about Supreme Nissan Of Slidell! Please don't hesitate to reach out if there's anything additional we can do for you.

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