Dale Phipps

Sales are shady. They "force" you to buy aftermarket parts and "factory accessories" by saying that they are already installed and they can't remove them. None of t They "force" you to buy aftermarket parts and "factory accessories" by saying that they are already installed and they can't remove them. None of this is on the car description or discussed during intial review of options. They just add it right at the last minute so you need to go over the final sales very carefully, something they try to hurry you through, in order to catch eveything. Service guys are equally vague with diagnostic but ready to charge a lot for their work. I really wish that I walked out at the last minute as they care they sold has been a nightmare. More

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I am Happy with the service. Staff is friendly and polite. Just take so long to be there. Staff is friendly and polite. Just take so long to be there. More

by WOLFY2551 Verified Customer Verified Customer

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Thanks Stephen & the Team in helping me on purchasing the Subaru. They ensured I got the best deal and benefits. Subaru. They ensured I got the best deal and benefits. More

by kimhchu Verified Customer Verified Customer

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Top tier , helpful , honest , great customer service. Great people great dealer. I will only shop at Albany Subaru. Great people great dealer. I will only shop at Albany Subaru. More

by SubaNew Verified Customer Verified Customer

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i was able to get my dream car 2024 WRX TR . thanks to tsewang my sales representative and also special thanks to Lapon for the paperworks and also Dale for assisting me to get a complimentary f thanks to tsewang my sales representative and also special thanks to Lapon for the paperworks and also Dale for assisting me to get a complimentary full wash on my car . over all 5 stars to this dealership and stuff. More

by elyxandro esteban Verified Customer Verified Customer

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Really Great Experience. Nikkie , Alan , Tori, David are always so helpful. Aaron the Director has an excellent Team. Will always come back. Nikkie , Alan , Tori, David are always so helpful. Aaron the Director has an excellent Team. Will always come back. More

by MYJOAN2012 Verified Customer Verified Customer

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My brother has purchased twice from Albany Subaru. He recommended I go see Dale, who helped him the previous two times. We were assisted by not only him but Nick and Don Huey. The service that I recei He recommended I go see Dale, who helped him the previous two times. We were assisted by not only him but Nick and Don Huey. The service that I received was truly exceptional. All my questions were andwered and the guys really knew the Subaru brand. I went to Albany Subaru to just look at cars, little did I know I would be walking away with my dream Forester. I cannot thank everyone at Albany Subaru enough. I will be sending more friend and family there! More

by HUGOFORITINC Verified Customer Verified Customer

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Everyone at the Albany Subaru dealership has been wonderful! They’ve answered all my questions thoroughly, they’ve walked me through the process with ease, and they made sure I got all my goals in a wonderful! They’ve answered all my questions thoroughly, they’ve walked me through the process with ease, and they made sure I got all my goals in a car. Amazing team! More

by STEPHENLEONRICHARDS Verified Customer Verified Customer

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Absolutely amazing customer service. Greeted immediately . The entire process was efficiently explained and every question was answered. Really friendly environment overall. The facili Greeted immediately . The entire process was efficiently explained and every question was answered. Really friendly environment overall. The facility was clean and welcoming. Definitely recommending it to family and freinds. More

by PENA581993 Verified Customer Verified Customer

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Nothing much to say beside the fact that management could do much better when it comes to customer service do much better when it comes to customer service More

by NICHOLASWEBAZA66 Verified Customer Verified Customer

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