Dale Khazneh

I bought a used F-150 with low miles from Wells Auto group in Nov 2024. Moe was a great salesperson, the price was transparent, the process was easy, there weren't any hidden costs. I bought the car s group in Nov 2024. Moe was a great salesperson, the price was transparent, the process was easy, there weren't any hidden costs. I bought the car sight unseen and Moe sent me several videos to ensure i felt comfortable. I was really happy with the honesty, the process, the quality of the truck and the price. I know folks like to post about their bad experiences (which worried me) but I was pleasantly surprised at how much easier it was to deal with Wells Auto Group than my local Ford dealership. More

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There is only one way to describe my experience at Wells Auto Group: xxxx on earth. While that may sound harsh, let me explain. I went in looking to test drive a 2016 Ford Escape. When I arrived, I was g Auto Group: xxxx on earth. While that may sound harsh, let me explain. I went in looking to test drive a 2016 Ford Escape. When I arrived, I was greeted by Josh, who was wonderful throughout our interaction. He helped us test drive the car, and after some questions, we decided we liked it and wanted to purchase it. That's when we met Adel, the finance person who would help us with our purchase. Our initial interaction was pleasant enough, and we discussed and confirmed the pick-up time and date. We came in on Monday at our scheduled pick-up time to find the car was not ready. Despite promising us the car would be ready, we learned it had not even been inspected, even though they told us it had. We assumed there was no issue. WRONG. The car came back with a failed inspection. They asked if we could come another day, but as we had told multiple staff members, the only reason we made the deal was that we needed to pick it up that day to move to Colorado. At this point, we asked to speak to Adel again to figure out what happened. He proceeded to not come out for 2.5 hours while we waited for them to figure out what was wrong with the car. My father, who has a hearing impairment, went back to his room and sternly asked where the car was and why Adel was hiding from us. In response, Adel told us to GO TO xxxx and THREATENED TO CALL THE POLICE. This was directed at a 22-year-old girl and a man with a hearing impairment who did not threaten any violence. How is he still employed there? Ask the service manager we complained to. If that wasn't enough, the service manager then told us the car would not be ready until the next day. This was not the deal we agreed upon, but they had already taken the title of the car we traded in, so we saw no other way to complete the transaction and get to Colorado. The next day, we came to pick up the car, and they ended up pushing back the pick-up time from 11 AM to closer to 3 PM because of how long the repair and remaining paperwork took, despite being clear that the job needed to be done before 11 AM because we had a 13-hour drive left that day. Due to all the delays, we got to Colorado at 3 AM, 4 AM Texas time, and I had to start work the next day at 9 AM. When picking up the car, Adel came up to me to apologize. However, in his apology, he argued with me about whether or not my dad was in the wrong. This did not seem very sincere to me. Once again, how is he still employed? On our way up to Colorado, our engine light came on. Why? Because they never actually fixed the part that caused the check engine light. I called the next day to figure out what part they replaced, and it took them 24 hours to get an answer. Why were we not notified of the part at the time of sale on paper? Why was it not in the notes on our chart? Why did it take 24 hours to get a response? Because they never fixed the root issue of the engine light that caused the car to fail inspection. Finally, Shaun, the sales manager, got involved. Shaun and Josh were the only two people in the place who seemed competent and helpful, so thank you to them both. Shaun worked with a local shop to cover the cost of repairs, but only after I had to fill him in on all the other issues we had because no one had notified him! The other issue that still remains is the promise that the car has working CarPlay. SHOCKER, it doesn't. Also, I flagged to them that the backup camera was working intermittently, and they told me it worked fine. No shocker, it now turns on intermittently upside down with lines through the screen. Needless to say, this place is closer to xxxx on earth than a car dealership, and that's saying something. I have never dealt with such unprofessional people in my life. To say car dealerships stink is but this place takes that definition to a whole new level. The only person I want to talk to at this place is the owner. More

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