Dale Craig

Very helpful, answered questions and provided reasonable and clear options that met the requirements I provided. and clear options that met the requirements I provided. More

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I appreciated the manner in which I was looked after during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I ha during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I have a credit card type key with a low battery and that was replaced and car returned in a reasonable time and cleaned inside and out. Several individuals in the dealership spoke to me by name while I waited and I had a latte and a snack. Very satisfied. More

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Professional, helpful, well organized, makes you feel welcome. I will gladly purchase another lexus from them. welcome. I will gladly purchase another lexus from them. More

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Extremely friendly and knowledgeable in all departments and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of tim and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of time with us. She was so sweet. We loved that she was not pushy and we never felt pressure to buy on the spot. My husband and I respond to her kind of salesmanship. Five star***** More

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The sales person and the managers are very professional and provided all the information we needed and we are very happy to have purchased our 1st Lexus and provided all the information we needed and we are very happy to have purchased our 1st Lexus More

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We purchased our car in 2021. Rick was a pleasure to work with and aleays stops to say hello when we are in service. Rick was a pleasure to work with and aleays stops to say hello when we are in service. More

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Excellent customer service and exceptional service from Jillian Cook. She went above and beyond to walk me through getting the exact car I needed. Jillian Cook. She went above and beyond to walk me through getting the exact car I needed. More

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The overall commitment from the staff exceeded my expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in expectations. Shannon in Service was fabulous, understanding, helpful and kind. Many staff were involved in our situation either on the phone or in person….. Kim, Peter, Dale. Unbelievable, Romeo (Service Manager) stopped in his tracks and took me aside for at least 15 minutes (impromptu) to show and explain a few important issues to assist me in understanding the hybrid emergency features. I’ve owned dozens of cars, trust me this has never happened anywhere ever. Thanks Romeo!! What I found, when I dealt individually with each one of Lexus of London staff member, in that period of time. I was what mattered right then and there. The Technician (sorry, I don’t know his/her name) had me back on the road very quickly. Thank you so much to all of you for your actual kindness and caring. From the roadside assistance operator. The two ladies that assisted getting my wife’s car going from Newby’s Towing Inc. All were excellent and caring as well. As I was waiting, my main contact salesperson Rick Watson was kind enough to put together a few quotes on a new 2025 Rx500h…. I like the New Line Special Edition…. Rick, I request a sharper pencil or a great eraser!! As Momma isn’t happy with those numbers. lol. More

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Very helpful, knowledgeable and efficient. He looked after our issues quickly to our full satisfaction He looked after our issues quickly to our full satisfaction More

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I’ve been quite satisfied with all the staff. They are very helpful and look after you as family They are very helpful and look after you as family More

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