Daimara Morrill

Typical bait and switch scam you would expect from buying a used car. I paid extra for a certified pre owned car because of the warranty. A year later my air bag light came on and I brought it in. I was told a used car. I paid extra for a certified pre owned car because of the warranty. A year later my air bag light came on and I brought it in. I was told by Zach that it was covered but they were too busy to fix it that day. I made an appointment and came back and was told by Daimara it was covered also but would take time. I called several times for an update only to be told I would get a call back. 9 hours later I was called shortly before closing time and was told my warranty didn't cover safety issues and I would have to pay over $1,000.00. Total scam job. This is my first Honda and it is probably a good brand. I just don't recommend buying one here. It's clearly a total scam operation. Let the buyer beware More

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Typical of what you would expect from a used car dealer. I bought my car here because reliability was a major factor. Honda vehicles supposedly last forever. One year later I bring my car to the dealership I bought my car here because reliability was a major factor. Honda vehicles supposedly last forever. One year later I bring my car to the dealership because a safety light about my airbag went on. The service person, Zach, told me it was under warranty but they were too busy to fix it that day. I went back 30 days later and tried to get it fixed. After being assured it was under warranty, the tech told me it would cost over $1000 dollars. I've always heard that you should never bring your car to the dealer to get fixes. But this place is the example why. The salesperson, and the service person both said I was covered. And both were liars. Don't confuse the bra d for being reliable. At the end of the day the dealer is a scam artist. I'm totally shocked that Crown Honda operates this way. I will continually encourage people not to shop here. More

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23 Honda Pilot Elite purchased a year ago from Crown Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was ful Honda and I recently had issues with windshield washer motor/pump. Washer solution not pumping from front, rear, or cameras and the reservoir was full. I was proactive and called ahead to ensure the part was in stock. It was not and was backordered. Part ordered with a status of critical. 2 months later and still no part shipped to dealer. Opened a case with Honda Corporate. After working with Honda Corporate representative for 2 weeks, the part is finally shipped and received by Crown Honda parts. Robert in parts was helpful initially, but grew frustration with me calling weekly to follow-up. Scheduled service appointment and arrived early on Thursday 8/1 to have the vehicle diagnosed and repaired. Service advisor Michele Dessert was assigned as the advisor for my 3PM appt. I arrived early at 2:15 and was checked in by an older gentleman standing outside at the service area. I proceeded inside and sat down. I eventually sought out Michele who stated she was leaving for a dental appt and gestured to Daimara. Michele proceeded to ask me who diagnosed the vehicle and how do I know that it was the windshield washer motor. She also asked who ordered the part. I explained that it's a known issue with the vehicle and the part has been on backorder for several months. I live over an hour away and wanted to be sure the part was available before diagnosis for obvious reasons. Her demeanor during this interaction was condescending. At approximately 345PM, Daimara called my name and stated my vehicle was ready and that the motor was replaced with the one I originally ordered. No charge warranty work. I drove out of the service reception area and tried to clean the windows to test the repair and no washer solution was spraying from the front or the rear. The issue persists and the repair was unsuccessful. I immediately called Crown Honda and asked the operator to connect me with Daimara. I let her know that the washer solution was not working and she stated the technician had it working after replacing the motor. She then stated I would need to bring the vehicle back to diagnose and suggested I come back the next day (Friday). I advised her that I have to work and I live an hour north of the dealership, but I could come back Saturday. She scheduled me for Saturday morning and I also requested a reimbursement for gas since the repair failed and I would need to come back again. I asked if the service manager was available to speak with to notify him of my concerns. Well, he was out that day due to an emergency. The next day, Daimara was trying to reach me to reschedule the service appt for the following Saturday because "we don't have a master technician working this Saturday". Really? I would think Saturday is the busiest day of the week for service appts and you would staff a master technician. This dealership provided a poor customer experience and I would recommend avoiding it for sales and service. More

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Few days ago I needed a spare key to be cut and programmed, which was an urgent matter. When I called my sales person Tia Harr & Michael Tan, they were on it and got me in with a service appointmen programmed, which was an urgent matter. When I called my sales person Tia Harr & Michael Tan, they were on it and got me in with a service appointment that same day. They acted with urgency and care. When I got there, my service advisor - Daimara Morril was the one who took care of me. She was very helpful and very fast. I enjoyed my experience very much so. The service manager was amazing as well. Very caring people. I’m very impressed with the treatment i received at Crown Honda. The atmosphere at that dealership was super relaxing and fun. I will always come there from now on! Thank you all for everything! I’m a very happy customer. More

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I have been a Crown Honda customer for over seventeen years and I recently again, just bought another new Odyssey Elite, my fourth, from one of their top sales representatives, Taylor Davis. I was most i years and I recently again, just bought another new Odyssey Elite, my fourth, from one of their top sales representatives, Taylor Davis. I was most impressed with her knowledge of the vehicle, and I bought with confidence. Once again, a most pleasurable experience. Just turned 6,000 miles and I could not be happier. Thank you Taylor Davis! Special thanks to Daimara Morrill in service. Trust in Crown and these two ladies and you will be most happy! More

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My favorite Service Advisor and Honda dealership always. ...Daimara Morrill and Crown Honda! This is a great place to go for service for your car, and I always feel confident going in, and even better coming ...Daimara Morrill and Crown Honda! This is a great place to go for service for your car, and I always feel confident going in, and even better coming out because I know they do AMAZING work on my 2017 Honda CRV. My Service Advisor Daimara is BEYOND AMAZING!! Are we allowed to give Service Advisors 10 stars???? I would if I could! Daimara is knowledgeable, patient, explains every detail if asked, listens and has unmatched Customer Service Skills! Thanks as always, Daimara! Crown Honda is very lucky to have you!!! More

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Diamara Morrill was the most helpful representative we have ever had - from any business. I had not left a phone number for a return call but Diamara used her best detective skills to find me so she could have ever had - from any business. I had not left a phone number for a return call but Diamara used her best detective skills to find me so she could reply to my service request. Thank you Crown Honda and a million thanks for perseverance to Diamora. More

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Daimara Morrill took care of my car maintenance needs as she has in the past. She is professional, honest, hard working and puts trust in me about Crown Honda. If possible I will maintenance my vehicle with she has in the past. She is professional, honest, hard working and puts trust in me about Crown Honda. If possible I will maintenance my vehicle with Crown Honda for every Honda service in the future. More

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They took good care of my car. They handled giving me new tires and brakes. They handled giving me new tires and brakes. More

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Always honest and on time. Glad to work with the service team. Haven't had any problems or issues. Glad to work with the service team. Haven't had any problems or issues. More

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