DREW CARLSON

DONT EVER BUY THEIR EV ID4. I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complain I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complaint about Volkswagen a bit ago. My car will not hold a charge and can barely charge. I got into contact with Emich and they refused to help. Therefore I contacted Volkswagen. This was after I took my car in to be fixed and they said there was nothing they could do. The car won't work well in Arizona, but I am stuck. When I bought the car I was also guaranteed 3 years of free charging. That has gone away as well. Emich and Volkswagen have said they cannot do anything , just a promise they cannot help with. I couldn't afford the car without free charging, which is why I bought it. I talked to another VW dealership and they informed me that even though I paid the price for a 2024 car and was told I am getting a 2024 car I was given a 2023. They have stopped selling the 2023 due to almost 100,000 cars being recalled and problems with all of the cars. I was told I was buying a new car, but now looking into this, the car was delivered to the dealership in Jan 2023 and I bought the car in May 2024. It was an 18-month-old car. The car has been in the shop 3 times and every time they say it doesn't work well, but there is nothing they can do. It has trouble charging and won't hold charge but there is nothing they can do. They even told me if I wanted the battery to work I could not drive over 65. I am now living in Tucson and I cannot drive to Phoenix(122 miles), without charging 3 times to get here. I drive 11 miles to work and my battery drops 30% going to and from work. Therefore I cannot drive anywhere without charging and I no longer have free charging. I asked them just to give me the 2024 that they promised me when I bought the car. When I found the receipt from the window I realized they charged me 2024 pricing on a 2023. I got very screwed by Emich. More

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My husband were very pleased with Enoch VW as a dealership. We felt we were treated fairly and efficiently. We especially liked our salesman, Drew Carlson. He is an asset to this dealership! dealership. We felt we were treated fairly and efficiently. We especially liked our salesman, Drew Carlson. He is an asset to this dealership! More

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Very responsible and helpful. Drew made it easy to work with by text and had everything ready for when we arrived to pick up the car. Chris was also great to work with. Drew made it easy to work with by text and had everything ready for when we arrived to pick up the car. Chris was also great to work with. More

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Staff is very friendly. I was having problem enrolling with an insurance company and they were very penitent with me I was having problem enrolling with an insurance company and they were very penitent with me More

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It was a fair and quick negotiation. Thank you Drew for the service and attention. Thank you Drew for the service and attention. More

by ArturoV Verified Customer Verified Customer

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Drew was great to work with and very patient. I really appreciate the time he took on my deal. Would definitely recommend to anyone in the future. I really appreciate the time he took on my deal. Would definitely recommend to anyone in the future. More

by drorx80 Verified Customer Verified Customer

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Very professional and great to work with. It was a very pleasant experience and I would definitely recommend this place. It was a very pleasant experience and I would definitely recommend this place. More

by jamesdboyd Verified Customer Verified Customer

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These guys are great! Easiest car buying experience I’ve ever had and a lot of the people who work there are VW enthusiasts. Drew was was very knowledgeable and friendly. Easiest car buying experience I’ve ever had and a lot of the people who work there are VW enthusiasts. Drew was was very knowledgeable and friendly. I’ll be happy to continue future business with this dealer. More

by Brian Levengood Verified Customer Verified Customer

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Very nice experience. Noticed team work between all involved. Evan stayed a little later to close the deal. Noticed team work between all involved. Evan stayed a little later to close the deal. More

by rm4142 Verified Customer Verified Customer

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Everybody there was extremely attentive and sweet. They listened to what I wanted and delivered! Thank you for all of your help! They listened to what I wanted and delivered! Thank you for all of your help! More

by Deven311 Verified Customer Verified Customer

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