DJ Smith

Unresponsive management and unpaid trade-in funds post-statutory limit Selling my 2020 RAV4 to Toyota of Downtown Chicago turned into an operational nightmare. After taking physical possession of post-statutory limit Selling my 2020 RAV4 to Toyota of Downtown Chicago turned into an operational nightmare. After taking physical possession of my vehicle on August 27, 2026, they delayed processing my transaction past the initial payoff quote window and passed the strict 21-day Illinois legal limit (815 ILCS 505/2ZZ) to disburse my $[redacted] net payout. When I reached out to the General Manager before the 21-day deadline to coordinate pickup of my funds, my calls were deflected and my emails were ignored. Zero communication and non-compliance with state seller laws. I strongly advise against selling your car to this location until corporate addresses their accounting delays. More

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