DAS Admin

Messaged with the "Giant" from Sept 1-4. Salesman deceived me, promised they would take my car as trade-in for new purchase even though I told him I was upside down on my loan he said "NO PR Salesman deceived me, promised they would take my car as trade-in for new purchase even though I told him I was upside down on my loan he said "NO PROBLEM" Let's get you out of that car!! lied; now they want their car back; We were actively misled by the dealership representative "The Giant"into releasing the under the explicit promise of a guaranteed trade-in structure for a new purchase, which the dealership has now abruptly cancelled because they did not secure financing. Meanwhile we have surrendered our vehicle and are now left with no vehicle and a potential balance post auction of the reposed vehicle. "The Giant" was pushy from the start and after downgrading us three times on the Chevy Trax and clearly dismissed his promise to get us into a car with a lower payment and take our other vehicle as a trade-in. I was very transparent in telling him that our vehicle was upside down in value and insisted he would get us out of the high payment. More

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When buying a used car, especially one where there are only a few found on the market, you are ripe for rip-offs, but not here at Rotolo. Danielle was incredible, letting me know that a few others were co only a few found on the market, you are ripe for rip-offs, but not here at Rotolo. Danielle was incredible, letting me know that a few others were coming in to see the car I found that day, it was in high demand, and I live 2-3 hours away, with Friday rush-hour traffic. She said she was concerned it would be sold before I got there, so I asked if I could see a bunch of photos and maybe purchase it beforehand. Half an hour later, she texted to say we would have to rush, as another person was on their way to see it. It felt like trying to get concert tickets; how quickly she had to get approval for me to purchase immediately over someone on their way. I checked the photos and the Carfax report, then simply went for it. I had lost out on other cars like this one, and it was very attractively priced. The price even went lower when they found that the registration still had 6 months left, and they took 300 off the price since I didn't have to get a fresh registration. I was really nervous as I had never bought a car sight unseen. But to my surprise, when I got there, it was nicer in person! It had been detailed inside and out, and some stains I thought were on the seats were all gone. It smelled amazing and was perfectly clean. It was exactly as Danielle shared. In fact, they noticed the car charger was missing, so they took the time to track one down, even though it was an AS-IS sale, and I didn't expect one to still be with the car. They really care about all the details. If you are looking for a used car, take the drive. Carmax listed it as a great deal, and it was. Not one surprise other than LOWERING the quoted price when they did all the paperwork. That was very unexpected. More

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I was referred by my son in law, who previously purchased a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was in a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was interested in. From start to finish, I received exceptional customer service, friendly staff, and an overall experience that was over and above what I expected. I initially worked with Pedro, so I'd like to give him credit for doing an awesome job at getting me in, but was handed off to Mitchell who also did an outstanding job. He continued to communicate every step of the way and made me feel like I mattered. I cannot say enough good things about my entire experience and will absolutely be a return customer for life. More

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Have been shopping for a new Chevy Traverse for over a year love the 2025 body style. Just won a discrimination lawsuit and had a conversation with Amando General manager. He asked me which vehicle I wa year love the 2025 body style. Just won a discrimination lawsuit and had a conversation with Amando General manager. He asked me which vehicle I was interested in told him the Chevy Traverse told him want to pay cash for this car since I purchased the care I'm driving right now in 2019 and it has less than 40,000 miles and was offered 13,500 out of that the total amount owed 8,900 so with the 40,000 to pay for the car plus the trade in amount was a slap in the face and wasted 3 hours at the dealership until I could not sit any longer just had surgery on my hip on a walker. was advised by Chad that he was trying to locate the car that we made a verbal deal over the phone for 42,000 2025 Trevrese LS model with sunroof, "found one for you 42,000 out the door when can you come in told him over the phone could not come in at that moment had been out for a while and needed to get home to take my medication the appointment was set for 0900 on this past Saturday. Was told that they would call me back to tell me if they could locate one or not. That when my son said mom enough is enough call the general manager Amando called was told that he was there but not at his desk will have him to call you back. Waited from 1030 am for a call back nothing. So, I called back and spoke with young lady that said he is available, and he is at his desk I'll transfer you okay no problem, he picked up I said hello and he hung up that is when I decided to go somewhere else. Your sales team and General manager did not keep their word, and they wasted my time and no one from your office has reached out to my friend to see if she is okay or not. Bad customer service will not be bringing my car for maintenance, service or to purchase a vehicle. More

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Cesar was great! Very helpful DIDNT even come in with a plan to buy a car but left with one because Cesar was awesome. Very helpful DIDNT even come in with a plan to buy a car but left with one because Cesar was awesome. More

by MORALES.ISABELLA2021 Verified Customer Verified Customer

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I really like the way they treated us and helped us with the transaction. thanks the transaction. thanks More

by AL_DO91 Verified Customer Verified Customer

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Every one was very nice and very helpful for a new car buyer. I would definitely buy my next car there buyer. I would definitely buy my next car there More

by allisonhoward1985 Verified Customer Verified Customer

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Excelent service, attention to detail and quick. Jesus Sanchez is the guy to go for a quick and comprehensive deal on you next vehicle. Jesus Sanchez is the guy to go for a quick and comprehensive deal on you next vehicle. More

by Kevin Esparza Verified Customer Verified Customer

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I want to say thank you for an awesome experience of buying a truck he really helped us a lot. It all answers. I needed the questions of the truck. buying a truck he really helped us a lot. It all answers. I needed the questions of the truck. More

by RALAWNCARE Verified Customer Verified Customer

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I have to say out of all of the dealerships that I have interacted with recently, Rotolo Chevrolet is one of the few dealers that do not have any market markups and/or installed dealer accessories added on interacted with recently, Rotolo Chevrolet is one of the few dealers that do not have any market markups and/or installed dealer accessories added onto the MSRP of their cars that is a way to rip customers off and take advantage of them. They are very honest. James and Ruben went above and beyond to make my car buying experience a great one. I love my new Chevrolet Camaro, and I will refer any family and friends looking for their next vehicle to Rotolo Chevrolet. Save your money and time, and buy here. More

by daccgs Verified Customer Verified Customer

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