Armando Rojo

Messaged with the "Giant" from Sept 1-4. Salesman deceived me, promised they would take my car as trade-in for new purchase even though I told him I was upside down on my loan he said "NO PR Salesman deceived me, promised they would take my car as trade-in for new purchase even though I told him I was upside down on my loan he said "NO PROBLEM" Let's get you out of that car!! lied; now they want their car back; We were actively misled by the dealership representative "The Giant"into releasing the under the explicit promise of a guaranteed trade-in structure for a new purchase, which the dealership has now abruptly cancelled because they did not secure financing. Meanwhile we have surrendered our vehicle and are now left with no vehicle and a potential balance post auction of the reposed vehicle. "The Giant" was pushy from the start and after downgrading us three times on the Chevy Trax and clearly dismissed his promise to get us into a car with a lower payment and take our other vehicle as a trade-in. I was very transparent in telling him that our vehicle was upside down in value and insisted he would get us out of the high payment. More

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ROTOLO CHEVROLET has the Worse service department ive ever seen. I paid $944.23 for a sparkplug change on my 2021 chevy Tahoe. After picking up my vehicle from the service. My car's "Check Engine light " ever seen. I paid $944.23 for a sparkplug change on my 2021 chevy Tahoe. After picking up my vehicle from the service. My car's "Check Engine light " came on. I had a EVAP error and fuel injector errors. I took the car back to the dealership and explained the situation. The service manager "Tom" stated to me " we didn't do that, we didn't cause that". I was told the repair would be made at the cost of the dealership.... Tom the service manager and Armando Rojo are now ignoring my voicemails and emails. At this point I have to take legal action against the dealership due to their faulty/poor service that was Performed which caused damage to my vehicle... Id advised anyone not to have service Performed at this dealership... try the Chio, Upland, or San bernardino Dealership. More

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This dealership is not Military friendly and does not support Military members. The owner here apparently will not sell a vehicle to anyone who is military unless they have a valid drivers licenses. Even support Military members. The owner here apparently will not sell a vehicle to anyone who is military unless they have a valid drivers licenses. Even though most states consider your expired drivers licenses to be valid as long as you have a current military ID. Even California recognizes this from it own residents stationed in other states. So apparently the owner of this dealership DOES NOT SUPPORT our active duty military members. So go to a dealership that supports your service. More

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I was referred by my son in law, who previously purchased a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was in a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was interested in. From start to finish, I received exceptional customer service, friendly staff, and an overall experience that was over and above what I expected. I initially worked with Pedro, so I'd like to give him credit for doing an awesome job at getting me in, but was handed off to Mitchell who also did an outstanding job. He continued to communicate every step of the way and made me feel like I mattered. I cannot say enough good things about my entire experience and will absolutely be a return customer for life. More

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Have been shopping for a new Chevy Traverse for over a year love the 2025 body style. Just won a discrimination lawsuit and had a conversation with Amando General manager. He asked me which vehicle I wa year love the 2025 body style. Just won a discrimination lawsuit and had a conversation with Amando General manager. He asked me which vehicle I was interested in told him the Chevy Traverse told him want to pay cash for this car since I purchased the care I'm driving right now in 2019 and it has less than 40,000 miles and was offered 13,500 out of that the total amount owed 8,900 so with the 40,000 to pay for the car plus the trade in amount was a slap in the face and wasted 3 hours at the dealership until I could not sit any longer just had surgery on my hip on a walker. was advised by Chad that he was trying to locate the car that we made a verbal deal over the phone for 42,000 2025 Trevrese LS model with sunroof, "found one for you 42,000 out the door when can you come in told him over the phone could not come in at that moment had been out for a while and needed to get home to take my medication the appointment was set for 0900 on this past Saturday. Was told that they would call me back to tell me if they could locate one or not. That when my son said mom enough is enough call the general manager Amando called was told that he was there but not at his desk will have him to call you back. Waited from 1030 am for a call back nothing. So, I called back and spoke with young lady that said he is available, and he is at his desk I'll transfer you okay no problem, he picked up I said hello and he hung up that is when I decided to go somewhere else. Your sales team and General manager did not keep their word, and they wasted my time and no one from your office has reached out to my friend to see if she is okay or not. Bad customer service will not be bringing my car for maintenance, service or to purchase a vehicle. More

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At Rotolo Chevrolet there the best really worked hard to make my first vehicle experience one of the best days of my life, Just wanna say thanks again Jesus and Armando for making it happen! make my first vehicle experience one of the best days of my life, Just wanna say thanks again Jesus and Armando for making it happen! More

by Absoluteearthwork Verified Customer Verified Customer

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Cesar was great! Very helpful DIDNT even come in with a plan to buy a car but left with one because Cesar was awesome. Very helpful DIDNT even come in with a plan to buy a car but left with one because Cesar was awesome. More

by MORALES.ISABELLA2021 Verified Customer Verified Customer

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Our salesman was fantastic we got exactly what we wanted and the vehicle is beautiful … we will buying from them again next year!! and the vehicle is beautiful … we will buying from them again next year!! More

by PHIL76 Verified Customer Verified Customer

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Excelente servicio. Personal muy profesional y conocedores del mercado. Con la ayuda del agente Will, pudimos salir con el auto y financiamiento preciso. Personal muy profesional y conocedores del mercado. Con la ayuda del agente Will, pudimos salir con el auto y financiamiento preciso. More

by ROBERTO Verified Customer Verified Customer

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I really like the way they treated us and helped us with the transaction. thanks the transaction. thanks More

by AL_DO91 Verified Customer Verified Customer

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