Cynthia Tena
Cynthia Tena at Advantage Chevrolet of Hodgkins
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Cynthia Tena

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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3.9
64 Reviews

Languages Spoken

English English

Spanish Spanish

3.9

64 Reviews

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64 Reviews of Cynthia Tena

June 20, 2024

Dealership Rating
Employee Rating

Carolina is my go to advisor whenever I bring my Blazer in for service. She greets me by name before I even exit my vehicle. I’m a picky customer, to put it lightly, and Carolina always exceeds my expectat More

by matthew.mahoney1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carolina Wetzel, Felipe Alfaro

May 30, 2024

Dealership Rating
Employee Rating

Exceptional Service, I really appreciate being treated with priority and having all my issues addressed. More

by gmvoice3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patryk Wyrazik

May 31, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for recognizing our exceptional service at Advantage Chevrolet of Hodgkins. We are glad to have addressed all your concerns promptly and made you feel like a priority. If there is anything we can do to make your experience 5-star worthy, please don't hesitate to reach out to me. We value your feedback and look forward to assisting you again in the future. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

April 03, 2024

Dealership Rating
Employee Rating

Service was good Easy Good snacks Customer service good Car wash Friendly Easy to schedule appointment More

by annivy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

March 20, 2024

Dealership Rating
Employee Rating

Denis and Juan are very kind and professional, they helped me with the proccess of buying and financing 2 of my vehicles and an extended warranty. Thanks More

by CLETBETKA_YUY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Reily, Carolina Wetzel , Juan sales guy

Mar 22, 2024

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 25, 2023

Dealership Rating
Employee Rating

I would say it is a good dealer ship. If it had more of a selection to choose from it would be great. Every department is good. If prices or discounts were more affordable it would be eve More

by d.munguia23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Advantage Chevrolet of Hodgkins responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 29, 2023

Dealership Rating
Employee Rating

All was good Owen was very helpful, it just took longer than I expected but was quicker than I was told. More

by Scontorno
Recommend Dealer
Yes

Other Employees Tagged: Owen Suarez

Nov 30, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 24, 2023

Dealership Rating
Employee Rating

Waited over 4 hours for an oil change that I had an appointment for. Good work on the car, but horrible customer service More

by Lisama0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Felipe Alfaro, Owen Suarez

Nov 27, 2023

Advantage Chevrolet of Hodgkins responded

I appreciate you taking the time to share your experience with our service department, Lisa. Here at Advantage Chevrolet of Hodgkins, I like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 15, 2023

Dealership Rating
Employee Rating

Excellent and friendly service they always make you feel like family and always answer your questions More

by romanaidee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carolina Wetzel , Pablo Bear and Juan Martinez

Nov 17, 2023

Advantage Chevrolet of Hodgkins responded

Roman, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 13, 2023

Dealership Rating
Employee Rating

From the service desk to the complimentary ride home the service was top notch. I was kept informed as to the status of my car and never felt more taken care of than I was at Advantage Chevy. I will definit More

by dons0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

Advantage Chevrolet of Hodgkins responded

Hi Don, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Advantage Chevrolet of Hodgkins. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

November 09, 2023

Dealership Rating
Employee Rating

Fast, accurate, and helpful. Time is very valuable and they understood it to a perfection. More

by salchevy2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Suarez

Nov 13, 2023

Advantage Chevrolet of Hodgkins responded

I cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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