Cy Bongiovanni

Worst Service department when dealing with customers. They say they'll call and never do. They say they'll call and never do. More

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I had a fantastic experience at Luther Brookdale Honda, and I must give a special shoutout to Cy Bongiovanni, my Service Advisor. Cy's exceptional knowledge and professionalism made my visit seamless and e and I must give a special shoutout to Cy Bongiovanni, my Service Advisor. Cy's exceptional knowledge and professionalism made my visit seamless and enjoyable. From the moment I walked in, I felt like a valued customer. Cy went above and beyond to explain the service process, answer my questions, and ensure my Honda was in top shape. I appreciate the excellent customer service and expertise that Cy provided. I highly recommend Luther Brookdale Honda and Cy Bongiovanni for all your automotive needs! More

by ALEXUSMN Verified Customer Verified Customer

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The work related to Brakes got completed on time and with quality. Excellent customer service and all the staff that I had interacted that day was very friendly quality. Excellent customer service and all the staff that I had interacted that day was very friendly More

by MAHESHGOGREEN Verified Customer Verified Customer

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I purchase this car from Luther Honda Hopkins. It really a nice car. Luther Honda gave me a good service. It really a nice car. Luther Honda gave me a good service. More

by Ashokusa7 Verified Customer Verified Customer

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Fake service after two times visit,how can you go back for fluid check after just a week of service? for fluid check after just a week of service? More

by atutifred Verified Customer Verified Customer

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John was super helpful and knowledgeable and provided great customer service. Didn’t make any unnecessary service recommendations. My only complaint is that if your car is being worked on and your servic great customer service. Didn’t make any unnecessary service recommendations. My only complaint is that if your car is being worked on and your service rep is out when your car completes, nobody takes over that communication and it’s left to you to track everything down and see where it’s at. More

by herbstmon Verified Customer Verified Customer

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Cy is great to work with! He is very thorough, and keeps me informed on the status of my vehicle with prompt updates. He also provides great advice with regard to services He is very thorough, and keeps me informed on the status of my vehicle with prompt updates. He also provides great advice with regard to services which need to be performed now, versus what can maybe wait until next service. keep up the great work Cy! More

by slh Verified Customer Verified Customer

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The recall process was easy. They fixed it, updated me and answered all of my questions. Thanks! They fixed it, updated me and answered all of my questions. Thanks! More

by rkolson Verified Customer Verified Customer

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No problems. No surprises. Cy was prompt. Can’t think of much more to say. No surprises. Cy was prompt. Can’t think of much more to say. More

by need Verified Customer Verified Customer

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I called to schedule my appointment to replace a small plastic piece. I arrived at the appointment, waited an hour, and was told the part is not in stock. I received an invoice for $0. 10 days later, the plastic piece. I arrived at the appointment, waited an hour, and was told the part is not in stock. I received an invoice for $0. 10 days later, the part was in. I scheduled an appointment and was told it could take up to two hours, which makes me wonder why I need an appointment to replace a a piece of plastic that is smaller than a coaster. Sensing my frustration on this second visit, I was then informed the cost would be $170. I declined and left. Why was I allowed to make an appointment to replace a part when the part is not available? I was surprised the part was not covered by a warranty and was not told I would have to pay until the second visit. I found the consultant Cy to be smug. He cared little about my personal time, and instead showed me files of other cars that need to be serviced. More

by JOESMEDS Verified Customer Verified Customer

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