Customer Service
Customer Service at Atlantic Toyota
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Customer Service

Customer Service

Atlantic Toyota

671 Lynnway
Lynn, MA 01905

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4.2
39 Reviews
4.2

39 Reviews

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39 Reviews of Customer Service

October 09, 2024

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Employee Rating

Great service, time to wait was good, and they answered all my questions, I will recommend it thanks More

by Noracguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

Atlantic Toyota responded

Nora, thank you for recommending Atlantic Toyota! We're glad to hear our team provided great service and answered all your questions. We appreciate your support!

September 11, 2024

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Employee Rating

Donald and all staff were very personable and efficient. I will definitely recommend this dealership to friends and family. I’m very pleased with the service they provided. Thank you Donnie !!!!!!!! More

by Pearlyrav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeannette Ramirez

Sep 12, 2024

Atlantic Toyota responded

Thank you for the kind words! We're glad to hear that Donald and our team at Atlantic Toyota provided efficient service. We appreciate your recommendation and look forward to serving you again in the future!

August 16, 2024

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We went car shopping yesterday and stopped at Atlantic Toyota. We walked in and NO ONE made an attempt to wait on us, to ask if we needed help or if we were even interested in a vehicle. No one! Needle More

by perez.gregory
Sales Price Transparency
Recommend Dealer
No
Aug 19, 2024

Atlantic Toyota responded

We apologize for the lack of assistance you experienced during your visit. This is not the level of service we strive to provide, and we're disappointed to hear about your experience. If there's anything we can do to make it right or if you'd like to discuss it further, please reach out at your convenience. Thank you, John Biggio - General Manager - 339-883-2505

August 10, 2024

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Never received an invoice for my service as promised they never sent. At the time they took my credit card and promised to send an invoice but did not. More

by Nelsonfrederick
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2024

Atlantic Toyota responded

I apologize for the oversight regarding your invoice. We want our customers to feel accommodated throughout their time working with us and I'm sorry we fell short here. Please reach out so we can get this resolved promptly. Thank you, John Biggio - General Manager - 339-883-2505

May 14, 2024

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Clyde went above and beyond to provide excellent service and explained everything in detail for me More

by Rgensel
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
May 15, 2024

Atlantic Toyota responded

We're elated to hear that Clyde went the extra mile to assist you at Atlantic Toyota!

May 07, 2024

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Today I purchased my Toyota Corolla at Atlantic Toyota Lynn MA and I am so thrilled with my purchase. Sales Consultant Mike Abdi was excellent and provided me with the highest standard of professionalism. More

by Marianne
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Abdi

May 08, 2024

Atlantic Toyota responded

Marianne, we're delighted to know that Mike provided you with excellent service during your purchase at Atlantic Toyota Lynn MA. Enjoy all the features of your new Toyota Corolla!

April 26, 2024

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I’ve been coming there for a lot of years and never left disatisfiedalways happy More

by carol.mytych
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Recommend Dealer
Yes

Other Employees Tagged: Jack Sharkey, Abner D

Apr 26, 2024

Atlantic Toyota responded

Carol, thank you for being a loyal Atlantic Toyota customer! We are happy to deliver you five-star service.

April 05, 2024

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Employee Rating

Very good services! Staff are great! We had a wonderful experience with the Toyota team More

by Medeiros-paz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clyde Alleyne

Apr 05, 2024

Atlantic Toyota responded

Thank you for choosing Atlantic Toyota, we appreciate your positive feedback and are here for any of your future needs!

March 04, 2024

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Employee Rating

Where do I start? When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty More

by maynorxrojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 07, 2024

Atlantic Toyota responded

I'm truly sorry to read about your experience. This is not the level of service we aim for, and it's clear that we've fallen short in this instance. I understand how frustrating these issues must be, especially with regard to the warranty confusion and vehicle location concerns you mentioned. We take all feedback seriously, as it helps us improve our services, so thank you for bringing this matter to our attention. If possible, could you please reach out directly? I'd like an opportunity to address your concerns personally and work toward a resolution together. Thank you, John Biggio - General Manager - 339-883-2505

Apr 01, 2024

maynorxrojas responded

I spoke to the GM, John B on the phone about 3-4 weeks ago. I have fully reflected on how that phone call went down. What feelings I felt while listening to John’s “ Apology” and his own reflections of the situation. I can tell you fully heartedly the 15 min phone call was a complete waste of time. Time I will never get back. I listen to the same fake apology I got from the service manager Peter or whatever his name is. The GM had me explain my side of the story. As soon as I got to the warranty part of my story (about the rim that needed changing) and he had the audacity to say “oh yeah the warranty you have used on your tires many times”. That caught me off guard. I had to think for a moment if indeed I have used it or not? Guess what who tf cares!? What is the reason for saying that? Well of course it some sort of deflection. GM why tf does it matter if I have used my warranty countless times or not!? Isn’t that why you guys PUSH extended warranty onto your customers and then you want to act surprised that I want to use it? And you can guess how the rest of the conversation went? Toyota Lynn does not like to take full accountability for their actions. Although unlike the service manager the GM did apologize and did recognized what their tech did wasn’t correct and they don’t tolerate joy rides etc etc. he did try to gaslight me like the service manager. Trust me I get it. You gotta defend your company. But not when I have all the evidence of the foul things this Toyota did to me. Both my parents have bought cars here. I Bought my car here (brand freaking New. 0 miles) and this is how I get treated? I have deeply reflected on our conversation John B, you said sorry but your intentions and the integrity of Toyota of Lynn was fully on display. Your true colors are showing John. John I keep thinking about what other people in my situation would have done. And you should consider yourself extremely lucky that I am calm, that I like to respect others the way I want to feel respected. Anyone else would try to sue etc. (I Have already contacted a lawyer) John, how do you think some one else would have reacted if you had them waiting in the waiting room for a long time then after being called up thinking the nightmare is finally over. You have to make a u-turn right back into the lot bc the noise is still there.. my god. You’re lucky I was too calm that day. Toyota of Lynn I leave you with this. I been to expressway Toyota twice (just recently) and wow you cannot compare. They are MILES ahead. Do better.

February 06, 2024

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Employee Rating

Informative, supportive, best sales and finance service. Delivered as promised. Friendly feeling like family! I am very happy with my experience leasing my RAV 4. Thank you Carlos. More

by kathy.carley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Figueroa

Feb 07, 2024

Atlantic Toyota responded

Kathy, we're so glad to know you had a great experience leasing your RAV 4 with us at Atlantic Toyota. Thanks for the shout-out to Carlos and our team!

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