Customer Relations | Page 11

Our family owns four Toyotas and are happy members of the Toyota family. The service department of this dealership is a farce and embarrassment to the Toyota name. I should have read the reviews first and be Toyota family. The service department of this dealership is a farce and embarrassment to the Toyota name. I should have read the reviews first and been forewarned. This will not be my future choice for car repairs now that I live in Baltimore. They represent an utter lack of respect, courtesy, professionalism, and integrity - the very opposite of what one might expect from a department labeled "service." More

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I am writing to express my disappointment with the service appointment I had on 06/22/2023.at 12:00 till now is almos 1:35 and my car still parking in the area I parked it ,original appointment was fo service appointment I had on 06/22/2023.at 12:00 till now is almos 1:35 and my car still parking in the area I parked it ,original appointment was for oil change tire rotation and tire leaking air ,While I appreciate the efforts of the lady who received my key, I was disappointed to see that the other male and female staff members were not doing much just standing,..the area they receive cars was pack up base on they claim they had no one to move cars from were customers drop off I asked for manager they said he was on vacation.. As a customer, I expect efficient and timely service, and I was disappointed to see that this was not the case during my appointment. I hope that you will take my feedback into consideration and take steps to ensure that all staff members are working efficiently and effectively to provide the best possible service to customers. Thank you for your attention to this matter. Sincerely, [rogelio cantarero ] More

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Terrible dealership. A bunch of liars and bait and switch who charge rip off market adjustments. Save yourself the trouble and avoid this dealership like the plague. Only A bunch of liars and bait and switch who charge rip off market adjustments. Save yourself the trouble and avoid this dealership like the plague. Only gave one star since had to put something but they deserve negative rating. Probably the worst toyota dealership in Maryland. More

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I am irritated. Purchased 2019 highlander with the "ASSURANCE plan" Vehicle was totaled 6 weeks later. Asked for some sort of refund since there was NO use at all of Purchased 2019 highlander with the "ASSURANCE plan" Vehicle was totaled 6 weeks later. Asked for some sort of refund since there was NO use at all of the policy. I was told the only way to get any help at all was to buy another vehicle from them. Worst experience of my life in dealing with a dealership. When you buy tags ,warranty extensions ,etc. , you get prorated use of the policy at a minimum. What gives?? More

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Thank you Lee Ray, Mike and Liz. You were all so wonderfuly Accomodating, Professional and Welcoming. This is my second time purchasing a car with you. Everytime I drive down from CT You were all so wonderfuly Accomodating, Professional and Welcoming. This is my second time purchasing a car with you. Everytime I drive down from CT to MD everything is ready to go. I Love doing business with DARCARS Toyota, You've earned a Client for Life. Thank you again, I love my New Toyota Corolla Hybrid!!! More

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I'm not just happy with my follow up experience with the staff at Darcars Toyota of Baltimore, I'm over the moon about it. I told 3 of my co-workers about them and I'm hoping they will choose to us them for staff at Darcars Toyota of Baltimore, I'm over the moon about it. I told 3 of my co-workers about them and I'm hoping they will choose to us them for there new perches. Looking forward to a long relationship. Keep up the good work guy's. Thank you. More

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I recently purchased a vehicle at this dealer worst experience. Be aware when i signed papers to finance my car they never told me they add some kind insurance wich will cost me more later on i went t experience. Be aware when i signed papers to finance my car they never told me they add some kind insurance wich will cost me more later on i went to the dealer to remove the insurance and ask to speak to manger wich he refused i spoked with the guy who finance my car he just made signed some papers to remove the insurance i gave them a week later on i called TOYOTA FINANCE to figure out if the dealer HAVE cancel insurance WICH THEY DID NOT the insurance was still active so from there i talked to the TOYOTA FINANCE to figure out how to removed, also my permanent license plates were ready at the dealer THEY NECER CALL ME TO SEE WHEN I CAN CAME AND PICK UP. WORST EXPERIENCE EVER. More

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The managers and some of his associates are crooks the switch up the internet price after you contact them and agreed to buy the car. I have never heard of car price switched in 30 minutes while you there switch up the internet price after you contact them and agreed to buy the car. I have never heard of car price switched in 30 minutes while you there waiting at the dealer. Be aware don’t go to this particular location. The manager doing some shady stuff to get commissions with out the dealer knowledge More

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Jason Wood, went above and beyond. The drive from Pennsylvania was worth it no more trade for me. #satisfied. From a bad deal previous dealer to the truck I REALLY like. GOD bless jason and his FAMIL Pennsylvania was worth it no more trade for me. #satisfied. From a bad deal previous dealer to the truck I REALLY like. GOD bless jason and his FAMILY. Toyota thank you ALL prosperous year ahead🙏😊 More

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5-star ratings are for Sales folks but not for Service so don't be fooled. They broke my cigarette lighter cover during service but won't take accountability for it -That's where i charge my phone and was st don't be fooled. They broke my cigarette lighter cover during service but won't take accountability for it -That's where i charge my phone and was still intact before servicing. Complaints brought to their attention will be denied right away without even investigating. They respond to negative comments on-line to make them look proactive but that's not the reality all those complaints are still happening today and management does nothing. More

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