Curtis Lloyd
Curtis Lloyd at Serra Volkswagen
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Curtis Lloyd

General Sales Manager

Serra Volkswagen

1490 Center Point Pkwy
Birmingham, AL 35215

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4.6
154 Reviews
4.6

154 Reviews

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154 Reviews of Curtis Lloyd

October 12, 2024

Dealership Rating
Employee Rating

Reliable and efficient. I have bought three cars from this dealership and had all of the cars serviced here. I would recommend them to everyone! More

by Nicole Able
Service Price Transparency
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Recommend Dealer
Yes

September 19, 2024

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Terrible management, GM Curtis LLoyd and service dept, waited over 4 days for my new vehicle to find out it had been sent to Chevy GMC to be fixed for a transmission issue which was not disclosed at time More

by hrbolton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Scott Fuller, Jeff Roe, Payden Sewell, Jeff Coleman , tim meadows, zac willis

Sep 19, 2024

Serra Volkswagen responded

We greatly appreciate the feedback so that we can investigate issues. While the customer was test driving the vehicle, the shifter knob was sticking. The vehicle was taken immediately to service upon her return to the dealership and the customer continued on with the sale of the vehicle. When our service dept sent the vehicle to the detail shop getting it ready for delivery, the check engine light came on and the vehicle was again taken to the service dept. While we apologize for the length of time that it took to get to the vehicle and diagnose the issue, no one knew that it was a transmission issue at the time of purchase. It was then decided to send the vehicle to our Chevy dealership down the road in order to repair the vehicle with Chevy trained technicians. When the customer asked to receive her trade-in vehicle back and to back out of the purchase, we obliged. Our GM was never made aware of the issue until that time. The failing to alert the GM was a lack of communication in personnel and one which has been addressed with all employees of the dealership.

Sep 19, 2024

Serra Volkswagen responded

Yes ma'am, we have plenty of respect for the grieving. This is why we didn't bring up the subject of your son when we responded. I, the HR manager and having lost a child myself, would never trample on anyones memories as I know how sensitive a subject it can be. I am very sorry for your loss. Had it been my car with a memorial to my son, I would have removed it before trading the vehicle in. Again, we thank you for bringing all of this to our attention.

Sep 19, 2024

hrbolton responded

Once again, no reverence for the grieving and no reply to that statement about my pictures taken of my trade in the same day. These workers want to sit and eat popcorn and be on their cell phone all day. The GM Curtis Lloyd must spend his time writing to all of these bad reviews, the same copy pasted post. They only care about the 9K trade in they see in the lot, not the memories kept by the owner, not the people they deal with, not the honesty of a prudent business. The facility is also dirty, missing numerous ceiling tiles or wet/damaged ceiling tiles, restroom missing soap. I drove past the service dept on the day it was supposed to be detailed and given back to me, nothing but TONS of workers standing around and playing loud rap music. Be warned if you are in business with them.

Sep 19, 2024

hrbolton responded

The statement you JUST made "Had it been my car with a memorial to my son, I would have removed it before trading the vehicle in" is just distasteful and disgraceful. My husband and I could not bring ourselves to remove it prior to leaving for this transaction, due to emotional circumstance. So your response does not sit well with me.

August 28, 2024

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Very professional dealership they go above and beyond to make sure the customer is happy I would recommend this dealership to anyone I know fantastic people and Great cars More

by TRISTANALEXANDER150
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angel Borja , Dragon Zheng

June 30, 2024

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It very great with the sales people also they was great with me helping me out with everything. More

by quititobravo1
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Recommend Dealer
Yes

Other Employees Tagged: Angel Borja

May 14, 2024

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Great EV, felt like space ship, very comfortable ride. Family love that car for weekend drive. More

by zzheng
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angel Borja

May 12, 2024

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Horrible I was told my paperwork would be sent to me after I made deposit. Tooks several weeks to get my bill of sale to register my car More

by bettina.rodgers09
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No

May 10, 2024

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The service was professional. The work was done in less than two hours.. The waiting room was nice. The inspection was on point. More

by alice.nance
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Recommend Dealer
Yes

April 25, 2024

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The best customer service, thank you for all your help. thanks Ricardo Ibarra, great experience!! More

by karla.cordoba88
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo Ibarra

March 28, 2024

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Great people. Good service.. on time.. very helpful.. and very kind.. and they were very helpful.. and they were very fast on the service More

by DAVIDSARANKO23
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Recommend Dealer
Yes

March 26, 2024

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Serra Volkswagen worked quickly and efficiently to resolve the issues wi the my car fast. I was kept updated through the process of diagnosing to fixing my car. More

by Nicole Able
Service Price Transparency
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Recommend Dealer
Yes
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