Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Crystal Trennepohl
Crystal Trennepohl at Jones Chevrolet Humboldt
Refer Me

Crystal Trennepohl

Service Advisor

Jones Chevrolet Humboldt

5390 US Highway 45 Bypass
Humboldt, TN 38343

Contact Me
4.6
81 Reviews
4.6

81 Reviews

Write a Review

81 Reviews of Crystal Trennepohl

November 12, 2024

Dealership Rating
Employee Rating

Service manger and the mechanics are absolutely unprofessional and cannot. Cannot even change oil!! Went to pickup my truck after the oil change and found my oil cap reservoir in the parking lot. F More

by johnmullins4472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Sanford, Tessa Buckingham

Report | Print

November 12, 2024

Dealership Rating
Employee Rating

Wait time was short. Crystal is very kind and considerate and explains everything that needs to be done and costs involved. I’m very pleased with service and everyone inv More

by kalu718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 13, 2024

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

November 08, 2024

Dealership Rating
Employee Rating

Jones has been great for me and the employees have also been great and helpful More

by Keen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanford, Tessa Buckingham

Report | Print
Nov 11, 2024

Jones Chevrolet Humboldt responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones Chevrolet Humboldt to be a positive one. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

November 05, 2024

Dealership Rating
Employee Rating

They told what I was wrong with my vehicle and it didn’t take long to fix it More

by EVELYNJONES28.2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 07, 2024

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

November 03, 2024

Dealership Rating

Did not get the service that I requested. Took way too long to do what they did. Not worried about satisfying the customer. More

by daniel.k1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 08, 2024

Jones Chevrolet Humboldt responded

Daniel, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. Please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 03, 2024

Dealership Rating
Employee Rating

Did not do what I asked them to do. Took way too long to do what they did do. Not worried about satisfying the customer. More

by daniel.k1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 08, 2024

Jones Chevrolet Humboldt responded

Daniel, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 03, 2024

Dealership Rating
Employee Rating

Crystal is very courteous and respectful. Wait time was short and I will use Jones Chevrolet for my car needs More

by kalu718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 05, 2024

Jones Chevrolet Humboldt responded

Thank you for your very kind review. Crystal and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

Nov 05, 2024

kalu718 responded

I’m happy to be part of the Jones Chevrolet family. Thank you

October 30, 2024

Dealership Rating
Employee Rating

Not thorough, Asked to assess tire, due to low tire pressure, Didn't assess any. More

by Courtney Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Sanford

Report | Print
Nov 03, 2024

Jones Chevrolet Humboldt responded

Courtney, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

October 24, 2024

Dealership Rating
Employee Rating

The people at this dealership were professional courteous and quick. I had a great experience. More

by blgobbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanford, Tessa Buckingham

Report | Print
Oct 24, 2024

Jones Chevrolet Humboldt responded

Thanks for sharing your thoughts about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

October 23, 2024

Dealership Rating
Employee Rating

Excellent service from start to finish ! !! Everyone was helpful and kind. I was kept informed of the entire process. More

by mimizwrld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Hoppe

Report | Print
Oct 24, 2024

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

1
2
...
9

Dealership Inventory (162 Vehicles)

used 2016 Toyota Tundra car, priced at $27,806
2016 Toyota Tundra
used
Orange exterior
Automatic
Four-wheel Drive
$27,806
View Details
used 2017 Ford F-250 car, priced at $52,489
2017 Ford F-250
used
Magnetic exterior
Automatic
Four-wheel Drive
$52,489
View Details
used 2023 GMC Sierra 2500 car, priced at $61,617
2023 GMC Sierra 2500
used
Black exterior
Automatic
Four-wheel Drive
$61,617
View Details
used 2019 Chevrolet Tahoe car, priced at $25,336
2019 Chevrolet Tahoe
used
Black exterior
Automatic
Four-wheel Drive
$25,336
View Details
used 2014 Toyota Tacoma car, priced at $19,987
2014 Toyota Tacoma
used
Magnetic Gray Metallic exterior
Manual
Four-wheel Drive
$19,987
View Details
used 2022 Chevrolet Silverado 1500 car, priced at $46,866
2022 Chevrolet Silverado 1500
used
Iridescent Pearl Tricoat exterior
Automatic
Four-wheel Drive
$46,866
View Details
View All Inventory