Crystal McKamey

Everyone is kind and friendly and they go beyond where they need to yo satisfy the customer. Thank you they need to yo satisfy the customer. Thank you More

Report | Print

Purchased a used car "as is" of course, but also purchased a service contract. Took car in for a repair and claim was denied. After several attempts to find out why, they finally told me me "Since w purchased a service contract. Took car in for a repair and claim was denied. After several attempts to find out why, they finally told me me "Since we knew the car was making a noise from the rear differential before selling it to you, it is considered a pre existing condition and is not covered. " So basically, they sold me a car with a known issue,(which is also a safety concern) sold me a service contract that they knew would not cover said issue. And smiled as I walked away. I had no idea at the time that I was doing the walk of shame. I am currently speaking with a lawyer about the arbitration process and to see if I stand a chance. I'm guessing no because legally they have themselves covered pretty well (almost as if they have experience in this type of thing) but if there was a court based on ethics, I would absolutely win. A previous response from them basically stating "We will try not to screw over anyone else in the future" does me no good. Here is the actual response-Dealer response Customer service is one of our top priorities, so we are disappointed to hear we failed to give you with the quality experience you deserve. Please know that we take all of our customer reviews, both good and bad, very seriously in an effort to improve our products and services. After speaking with you in detail yesterday and better understanding your concerns, our General Manager is already putting procedures in place to prevent this from happening to future customers. Thank you again for your feedback. They did however " try to make it right " by offering to pay for half of the repair. So rather than pay the 100 dollar deductible, I would be responsible for 16 times that amount at 1600 dollars(keeping in mind I already paid 3126 dollars for the service contract) How considerate of them. That should make everything ok, right? I am 45 years old and have never been done like this. Never had such anger, regret, distrust, and down right disappointment in anyone or anything. More

Report | Print

Very personable dealership. Service team is on it! They always return your calls and give you updates without asking!!! We are beyond happy with the whole team!! always return your calls and give you updates without asking!!! We are beyond happy with the whole team!! More

Report | Print

Our experience with your dealership was outstanding! Crystal and Ken made the transition from leasing to purchasing the truck quick and easy. Will definitely come back in the future. Crystal and Ken made the transition from leasing to purchasing the truck quick and easy. Will definitely come back in the future. More

Report | Print

This was the first time that I had dealings with this dealership. They treated me like I was their neighbor and have bought trucks there my whole life. I live 2 hours away! Ken was great, and Greg (the dealership. They treated me like I was their neighbor and have bought trucks there my whole life. I live 2 hours away! Ken was great, and Greg (the owner) seemed like an old friend. I will be back and tell others to go there. More

Report | Print

I am a 💯 % satisfied customer of Loudon Motor in Minerva, Ohio. My husband and I have purchased 4 vehicles in the past 6 years from this professional outfit. From the beginning of purchase to month Minerva, Ohio. My husband and I have purchased 4 vehicles in the past 6 years from this professional outfit. From the beginning of purchase to months after ownership, the customer service is second to none More

Report | Print

I just drove my cousin to Loudon motors to pick up his car. He flew clear in from Texas! The customer service was great when I got him there. He was greeted immediately and the process was very efficient. car. He flew clear in from Texas! The customer service was great when I got him there. He was greeted immediately and the process was very efficient. More

Report | Print

I could not ask for anyone to treat me any better. They listened and understood what I wanted. Great job to everyone that I met and worked with. listened and understood what I wanted. Great job to everyone that I met and worked with. More

Report | Print

The sales process was amazing! I came all the way from Florida to buy my new truck. It was well worth the drive for the outstanding deal and the professional way I was treated. This I came all the way from Florida to buy my new truck. It was well worth the drive for the outstanding deal and the professional way I was treated. This is my third purchase in as many years. I will be back!! More

Report | Print

Awesome experience! Great staff. Kenny and Greg got the deal done with no pressure. Large inventory to choose from. State if the art dealership that is well maintained and very clean deal done with no pressure. Large inventory to choose from. State if the art dealership that is well maintained and very clean More

Report | Print