Recall service required Nissan tech support which was
unavailable on Juneteenth resulting in an overnight stay for car. No loaner was offered and shuttle driver was off duty.
Original contact thru onli
unavailable on Juneteenth resulting in an overnight stay for car. No loaner was offered and shuttle driver was off duty.
Original contact thru online chat was not followed up, requiring a phone call to schedule. Phone reservation was made under a “random” name.
Cristina is very personable.
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by HMICHELSON
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2024 -
Pearson Nissan Of Ocala responded
Thank you for the review. We apologize for the inconvenience you experienced during your recall service. It's clear we fell short in providing a seamless experience and proper follow-up. Your feedback is appreciated and will be used to help improve our service & processes moving forward. If you'd like to share anything further, please feel free to contact me directly. Thanks again, Nia Orona - Owner Loyalty Manager - (352) 622-4111
Of you know anything about cars, diagnostics, repairs,
and what not, this the wrong place for you. I requested a simple diagnostic, but I also let the service mechanic that I wanted a specific quote/stima
and what not, this the wrong place for you. I requested a simple diagnostic, but I also let the service mechanic that I wanted a specific quote/stimate for the diagnostic. You see, at this specific Nissan dealer they will give you a specific price for a diagnostic, and they will make you wait for hours to come back to say that they need to run a "deep diagnostic" and just like that a simple, basic, diagnostic went from$200 to $600/$800 just like that.
But the deal here is that I know about cars, a lot, specially about my car, and this cheap scammer sorry excuse of a mechanic couldn't rob me out of my money. That is why he refused to service my vehicle.
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by mmrj742
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2024 -
Pearson Nissan Of Ocala responded
We apologize for the frustration you experienced with our diagnostic process. It's concerning to hear about your dissatisfaction and I encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Nia Orona - Owner Loyalty Manager - (352) 622-4111
Service was timely, professional, and finished with a
smile. Car was also washed which I was thankful
smile. Car was also washed which I was thankful
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by BARBLIGHT420
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2024 -
Pearson Nissan Of Ocala responded
Thank you for sharing your positive experience! We're glad to hear that our team at Pearson Nissan of Ocala provided timely and professional service, and even washed your car. We appreciate the feedback! Safe travels!
She was Awesome I I would recommend her to any one tht
need to bring in there vehicles in for Service!! Very pleasant & nice explain her Job.
need to bring in there vehicles in for Service!! Very pleasant & nice explain her Job.
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by BLESSEDUPTHR4
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2024 -
Pearson Nissan Of Ocala responded
Thank you for the glowing review! We're delighted to hear that our team provided such excellent service at Pearson Nissan of Ocala. We appreciate your recommendation and look forward to serving you again! Safe travels!
Great Employees Creates Perfect Customer Service /
Pearson Nissan Is Wonderful / Treat U Like A Honored Guest
Pearson Nissan Is Wonderful / Treat U Like A Honored Guest
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by JEFFREYHADALA
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2024 -
Pearson Nissan Of Ocala responded
Jeffrey, thank you for the fantastic feedback! We're delighted to hear that our team at Pearson Nissan of Ocala made you feel like an honored guest. We appreciate your support!
Pearson does not care about the customer when the sale is
closed. They suck. I’ll never buy another vehicle from them.
closed. They suck. I’ll never buy another vehicle from them.
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by EXCAVATOR1993
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2024 -
Pearson Nissan Of Ocala responded
We apologize for your experience and any frustration caused. Customer care is important to us, even after the sale, so it's disappointing to hear this feedback. We'd like the opportunity to make things right if you're willing to reach out directly. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111
I took my Pathfinder in to replace a tail light.
It was replaced quickly and with no hassle. Kudos to Christina.
It was replaced quickly and with no hassle. Kudos to Christina.
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by JDANDSD2002
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2024 -
Pearson Nissan Of Ocala responded
We're glad to hear Christina & the team provided you with quick and hassle-free service at Pearson Nissan of Ocala. Thanks for sharing your experience!
Service was great and met all expectations, but three
hours was too long for an oil change.
hours was too long for an oil change.
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by JAMCDERM
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Pearson Nissan Of Ocala responded
We appreciate your feedback and understand your frustration. Your patience is valuable to us and we hope to earn that fifth star next time. Please don't hesitate to reach out if there's anything you need. Thank you!
Es un exelente servicio nos alluda con todo lo q
necesitamos y nos resuelve cualquier duda y problema !!!!muy amable y atenta la cenora Cristina !!!
necesitamos y nos resuelve cualquier duda y problema !!!!muy amable y atenta la cenora Cristina !!!
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by LILIA-28
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2024 -
Pearson Nissan Of Ocala responded
Lilia, nos alegra saber que Cristina y el equipo de Pearson Nissan of Ocala te brindaron un excelente servicio. ¡Gracias por compartir tu experiencia!
Great customer service.
Isaac was very informative. He tried to help me hook up my android phone.
Isaac was very informative. He tried to help me hook up my android phone.
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by JOHNNADONNELLY
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Pearson Nissan Of Ocala responded
Thank you for the review! We hope you won't hesitate to reach out if Isaac & the team can be of service again in the future! - Pearson Nissan of Ocala