Craig Smith

The vehicle has been serviced three times now for the same problem. Throughout this process, communication with the service manager has not been consistent it often takes days to receive a response, poss same problem. Throughout this process, communication with the service manager has not been consistent it often takes days to receive a response, possibly due to technical issues. However, if the service had been done correctly the first time, I wouldn’t have had to bring the vehicle back two additional times. The service manager, Craig, has been very responsive and helpful, doing his best to get the necessary parts and complete the service on time. However, I still have to return because the carpet has not been installed properly. As of now, I have not been given a date for when it will be received. I have reached out to the same service manager again but have yet to receive a response from her !!! More

by MOE.HD Verified Customer Verified Customer

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I've had exceptional service and I find everything to be a good value and very customer focused a good value and very customer focused More

by dhsmith77 Verified Customer Verified Customer

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The service was great and dealt with want was needed to be serviced! The information that was relayed was quick and effective. be serviced! The information that was relayed was quick and effective. More

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I have never experienced such an excellent service by Mr. AB, the sales representative and his manager in a dealership my whole life. In six months I will buy another one. . AB, the sales representative and his manager in a dealership my whole life. In six months I will buy another one. . More

by leo mazza Verified Customer Verified Customer

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They charge me still have same problem I need refund my money please in my card money please in my card More

by ALBOKORDMASOOD Verified Customer Verified Customer

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Marcous & Craig Smith always treat me like I am their only customer. They are flexible to my scheduling needs and treat me like a VIP. Thank you. only customer. They are flexible to my scheduling needs and treat me like a VIP. Thank you. More

by Kelly Verified Customer Verified Customer

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Excellent place to do business, bring in my car. Really suggest coming by to this dealership. Good people, nice service, good vibes. Every one is really here willing to help me Really suggest coming by to this dealership. Good people, nice service, good vibes. Every one is really here willing to help me More

by dans2810 Verified Customer Verified Customer

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No updates or follow up for 6 hours. Second appointment cancelled without notice or contact. Second appointment cancelled without notice or contact. More

by lorenhicks Verified Customer Verified Customer

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The team did a great job and got me in and out quickly. I appreciate the high level of service provided. I appreciate the high level of service provided. More

by Neenandrich Verified Customer Verified Customer

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Took my Jeep there for services 5 times. Every time the jeep came back still broken. The information was given to the Manager over the Technicians and was verified to be correct. " New parts Every time the jeep came back still broken. The information was given to the Manager over the Technicians and was verified to be correct. " New parts where still sitting on the technicians parts shelf. This happened twice even when I emailed the manager with pictures of the old parts still on the jeep with the part numbers next to the pictures. They do not have an inspection process to make sure mistakes do not happen and to keep the crooked technicians accountable. So the dealership is getting paid for work they have not done. My jeep is not fully fixed, I was asked to bring it back in so they can "fit it correctly".. Nope.. sorry not going to take it back so they can make more mistakes and mess it up more.. More

by johnnyramsay455 Verified Customer Verified Customer

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