
Craig Smith
Service Manager
Central Florida Chrysler Jeep Dodge Ram
8675 Commodity Circle
Orlando, FL 32819
187 Reviews
Write a Review187 Reviews of Craig Smith
March 24, 2025
The truck is making sounds that it wasn't making before. Dissatisfied with service and lack of communication from dealership. Dissatisfied with service and lack of communication from dealership. More
Other Employees Tagged: Gio Merced, Shawn Mock, Keith Partin, Bob Parr, Rodney Inesta, Marcous Morton, Chris Caracciolo, Fernando Nunez, Eli Lara , Josh service department
March 12, 2025
The service department was efficient and friendly. I was greeted quickly when I arrived and my advisor was great. I was given updates throughout the process. Quality service I was greeted quickly when I arrived and my advisor was great. I was given updates throughout the process. Quality service More
Other Employees Tagged: Chris Caracciolo, Greg Hutchins
March 09, 2025
Marcous had dealt with us. I made an appointment for 4pm for an oil change and tire rotation. Unfortunately for some reason they couldn’t find my booking. Marcous helped us out I made an appointment for 4pm for an oil change and tire rotation. Unfortunately for some reason they couldn’t find my booking. Marcous helped us out anyways. He is very well spoken and provided excellent service. More
Other Employees Tagged: Marcous Morton
February 28, 2025
Craig and his staff do a fantastic job. Excellent custom service! They always go over and beyond to make sure me and my vehicle are taken care of. Excellent custom service! They always go over and beyond to make sure me and my vehicle are taken care of. More
Other Employees Tagged: Shawn Mock, Keith Partin, Andy Savas, Bob Parr, Angel Serrano, Marcous Morton, Chris Caracciolo, Greg Hutchins, Fernando Nunez
February 24, 2025
As always I receive the best service and treatment, great comunication, professional explanation of my problems and finish the repairs on time and best manner. Thanks!!!! comunication, professional explanation of my problems and finish the repairs on time and best manner. Thanks!!!! More
Other Employees Tagged: Fernando Nunez
February 16, 2025
Worst experience ever! They (well the service advisor Justin) took weeks and moths to return our original outreach and finally we just had to drive there and ask for the m They (well the service advisor Justin) took weeks and moths to return our original outreach and finally we just had to drive there and ask for the manager (Craig). We had many issues to be addressed with the vehicle and we had no idea we were getting on a roller coaster. Number one, after complaining about lack of follow up from Justin, Craig thought it was a good idea to put us with him anyway. The updates were few and far between and circle jerked like he forgot what he told us the time before. For instance, the mirror has been installed but the tech says when it folds there is a concern with the wires so we need to keepp it until Monday to finish it up, then Monday comes and Justin calls back to say how much he hates to promise a customer for the exact return because when they opened the box for the mirror to install it they discovered it was a mirror to a grand Cherokee and not a Wagoneer. We are a month into this now! We finally are contacted to pick up the car only to review all of the concerns with multiple issues left unattended and we must leave the vehicle again, but they forgot to extend the rental so enterprise charged us $200 unexpectedly to our personal debit card. We still have in fixed issues and more work to be done but we will never return to this dealer for service or purchase ever again! I could story tell much more in between but you get the gist of this service failure! More
Other Employees Tagged: Justin in service, horrible service .5 star
January 31, 2025
The vehicle has been serviced three times now for the same problem. Throughout this process, communication with the service manager has not been consistent it often takes days to receive a response, poss same problem. Throughout this process, communication with the service manager has not been consistent it often takes days to receive a response, possibly due to technical issues. However, if the service had been done correctly the first time, I wouldn’t have had to bring the vehicle back two additional times. The service manager, Craig, has been very responsive and helpful, doing his best to get the necessary parts and complete the service on time. However, I still have to return because the carpet has not been installed properly. As of now, I have not been given a date for when it will be received. I have reached out to the same service manager again but have yet to receive a response from her !!! More
January 24, 2025
I've had exceptional service and I find everything to be a good value and very customer focused a good value and very customer focused More
Other Employees Tagged: Gio Merced, Shawn Mock, Keith Partin, Andy Savas, Bob Parr, Angel Serrano, Marcous Morton, Greg Hutchins, Fernando Nunez


