Craig Noe

jimkort1 responded

Mr. Pagan, Noone told me initially that the searlt belts were not under warranty and I would have to pay for them. I should have been notified about the cost up front. I had to call 2 times because I was never called back about when the seat belts were in. I called and left a message with the service manager after my dissatisfaction and noone called me back. Also, why did you bury the survey? What good is a survey if you dump the negative ones. Smells a bit fishy. Finally, I understand that I should pay for one of the belts. That why I told your rep about the dog. But I fail to understand how a dog can retract a belt and chew it. That belt had not been used when the dog was in the car. Your rep told me undrr no circumstances would Subaru replace a torn belt. I notified you of the belt issue the first time I brought the car in for a complimentary oil change. That was the first time I ever used your service dept. It had always been an issue like I told the first rep, so it is possible that there was a defect on that belt. This car is a 2024 with about 12k miles that I bought there, and I told you guys about the helt the dog chewed. You handled this wrong from the outset. Because I have no recourse with you all, I must warn others about how you conduct business. Im also stating.my case on other social media as well.

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with Ronnie and our team. We're glad to hear we delivered such a great experience!

Rye Subaru responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Rye Subaru responded

Thank you, Christian, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Rye Subaru responded

We are very happy to hear Lauren provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with Lauren and our team. We're glad to hear we delivered such a great experience!

Rye Subaru responded

Thanks for your feedback on your recent visit to Rye Subaru. It's great to hear that David was able to assist you and that you had such a positive experience.

Rye Subaru responded

Gus, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Rye Subaru responded

Thanks, Stuart, for sharing your thoughts about your experience with Lauren and David here at Rye Subaru. We appreciate your business and hope to see you again soon!

Rye Subaru responded

We are very happy to have provided you with such a positive experience, Joseph! We sincerely value your business and look forward to your next visit.