Craig Lumia
Craig Lumia at Jaguar - Land Rover Naples - Naples Luxury Imports
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Craig Lumia

Service Manager

Jaguar - Land Rover Naples - Naples Luxury Imports

900 Tamiami Trail North
Naples, FL 34102

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11 Reviews
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11 Reviews

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11 Reviews of Craig Lumia

July 25, 2023

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Employee Rating

The absolute best Service experience every single time! !! Todd the service manager goes above and beyond!!! I will never purchase another vehicle from anywhere else!!! Keep up the Amazing customer service! More

by Eliza Hessedence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Taddeo, Michael Cabrera, Joel Sao, Jennifer Mickey, Sean Zalmai , Luke Allen, David Ross, Todd Finley

Jul 28, 2023

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hi Eliza, thank you for your great feedback! Our team here at Jaguar - Land Rover Naples sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

September 03, 2020

Dealership Rating
Employee Rating

The service team is incredible. Very welcoming. I genuinely get excited visiting the dealership for car washes. Jen Mickey you're amazing. Than you for your service! More

by Hroig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sergio Taddeo, Michael Cabrera, Joel Sao, Jennifer Mickey , Luke Allen, Jaime Amoroso, David Ross, Jonathan Russo

Sep 07, 2020

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Thank you so much for your kind words about your experience here at Jaguar - Land Rover Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

August 07, 2020

Dealership Rating
Employee Rating

This is a great dealership with caring and hard-working employees. Michael Cabrera, and all of the Service Advisors, eagerly, enthusiastically, and professionally care for all of you vehicle needs. Thank More

by foxpaulam
Recommend Dealer
Yes
Aug 08, 2020

Jaguar - Land Rover Naples - Naples Luxury Imports responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Jaguar - Land Rover Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 30, 2020

Dealership Rating
Employee Rating

Michael Cabrera like always when above and beyond to make sure my vehicle was back in execelent running conditions allways a pleasure doing bussiness here thank you Michael More

by Randy
Recommend Dealer
Yes

Other Employees Tagged: Sergio Taddeo, Michael Cabrera, Joel Sao, Jennifer Mickey , Luke Allen, David Ross

Aug 01, 2020

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Randy, we're glad to hear our staff took such great care of you! Here at Jaguar - Land Rover Naples we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

December 13, 2019

Dealership Rating
Employee Rating

First Class Experience Torrey was so patient and extremely helpful during my decision making process. She guided me to choose all the right options for me! She paid attenti More

by vinie58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Mastaglio , Torrey Shoplack , Jonathan Russo

September 19, 2019

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Employee Rating

Fantastic Experience I was recently in the market for a new Range Rover and stopped at Land Rover Naples for assistance in my purchase. Torrey made my experience as quick More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Torrey Shoplack , Lynn Henkel, Jonathan Russo

June 01, 2019

Dealership Rating
Employee Rating

F Type repair Craig Lumia and his team made our service experience nothing short of perfect. Cannot say enough about their attention to detail. Best dealership we’ More

by Loyal XF owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 07, 2019

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello! Thank you very much for your review. We are pleased to hear you had a great experience with our service department. We would have to agree that Craig and his team truly go above and beyond! We appreciate your kind comments and welcome you back anytime you have any questions or need anything in the future. We are always here to help! Respectfully, Jaguar Land Rover Naples

May 10, 2019

Dealership Rating
Employee Rating

Service repair The atmosphere and ambience of this dealership is exceptional. Very knowledgeable, friendly, and courteous personnel. My experience was very good. More

by CEDJr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Mickey

Jun 07, 2019

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello! Thank you very much for this kind review. We are pleased to hear that your service went well! We always strive for 100% customer satisfaction and to provide the highest level off customer service. Please do not hesitate to reach out to us should you ever need anything in the future! Best Regards, Jaguar Land Rover Naples

April 10, 2019

Dealership Rating
Employee Rating

An excellent buying experience The best car buying experience I have ever had in over 60 years of buying family, sports and classic cars! From the first telephone call with Frank O More

by Bill Millholland
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Orsini, Michael Cabrera , Lynn Henkel, Matt Heppler - Jaguar Certified Technician - *****

Jun 07, 2019

Jaguar - Land Rover Naples - Naples Luxury Imports responded

Hello Bill, Thank you for this tremendous review on Frank, Craig, and Matt! Hearing that this was your best experience in over 60 years of buying cars is amazing, that is the customer service that we strive to achieve. We also strive to not be the "typical" car buying experience, so we are so glad you did not feel like it was that with us! Please know that we welcome you back in should you ever need anything in the future. Respectfully, Jaguar Land Rover Naples

October 25, 2018

Dealership Rating
Employee Rating

The Best Dealership in the Universe! Torrey Shoplack is professional and knowledgeable! Torrey goes the extra miles (plural) for her customers! Tyler provided an excellent overview of m More

by Jag&roverowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Mastaglio , Torrey Shoplack , Lynn Henkel

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