Craig Edwards

Patient and willing to help. Made sure we were able to double-check that everything was there. Made sure we were able to double-check that everything was there. More

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It was okay, I had to wait more than 3 hours as they had to do a brake system update for a recall. Then after a few days, I realized that the hatchback won't open automatically, then there is a plate above to do a brake system update for a recall. Then after a few days, I realized that the hatchback won't open automatically, then there is a plate above the brake that is loose and they didn't catch that. My daughter almost had an accident due to the problem. More

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Toyota of Lancaster had the exact car we were looking for. Our sales person Craig Edwards was very easy to work with. There was a little hiccup during the financing phase regarding the warranty package b for. Our sales person Craig Edwards was very easy to work with. There was a little hiccup during the financing phase regarding the warranty package but we were able to work it out. More

by MJM Verified Customer Verified Customer

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Perfect transaction from start to finish. Excellent service which is why I drove 4 hours to get my second Toyota from this dealer. Highly recommend! Excellent service which is why I drove 4 hours to get my second Toyota from this dealer. Highly recommend! More

by qtjudyg Verified Customer Verified Customer

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Great customer service. Friendly sales people. Fast service getting through the paperwork process. I already recommended friends. Friendly sales people. Fast service getting through the paperwork process. I already recommended friends. More

by BOBMILLER_308 Verified Customer Verified Customer

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I love my car and I thank Craig, Felipe, John, and the rest of the team for being patient with me through all the steps to help me secure the vehicle. rest of the team for being patient with me through all the steps to help me secure the vehicle. More

by Screen name Verified Customer Verified Customer

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I went into Toyota of Lancaster on January 31, 2024, and purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident th purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident that I decided that I did not want after all so I contacted my finance Manager, Ian Rybkin, and he refused to answer my emails or return my phone calls. I called several days and wrote him many emails, but he would not get back to me. I received a thank you letter from TOL with two business cards included. The first card I received was from Gladys Garcia, who is the TOL Customer Service Manager, so I contacted her to try and get my issues handled. She just pushed me off to someone else named Maricela. Maricela did handle one of my issues but stated that Ian would be into work at 1pm. that day and would contact me about my second issue. Ian never contacted me again. I decided that since I couldn't get anybody else to help me, I would contact the man on the second business card included in my letter, who is Geoff Yeager, whose title is GM/Partner. I wrote an extensive email to Geoff Yeager explaining everything that had happened and everyone I had dealt with and their refusal to help or contact me in any way. The GM/Partner of TOL has also decided to not contact me after two emails and a phone call to explain what has happened and how something so easy to fix has turned into such a disgrace and such a shame to have attached to your business. I have never been treated with such disrespect and just brushed under a rug like I don't matter, especially after spending $35,000. This is not much money to a lot of people but it is a lot of money to me but more than that it is the point of it. As far as Toyota of Lancaster is concerned, I would highly suggest traveling a little bit farther to a better dealership. I wish I had. More

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It was a great experience for my first time Craig and Felipe were amazing people Felipe were amazing people More

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Sean Preston was very helpful and accommodating. He made everything very easy for me. I highly recommend Toyota of Lancaster for sales and service! He made everything very easy for me. I highly recommend Toyota of Lancaster for sales and service! More

by Mannyzepeda78 Verified Customer Verified Customer

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Great experience overall, Patricia was the one who initially reached out to me from an online request regarding my Tacoma. Patricia introduced me to Craig and from there we negotiated a price. I liked initially reached out to me from an online request regarding my Tacoma. Patricia introduced me to Craig and from there we negotiated a price. I liked the fact that I was in and out of there in less than 2 hours fairly quick, compared to other dealers, I've experienced 4-6 hours on average. No sleazy experience from finance trying to screw me on products and warranty I didn't need. We had gone over pricing over the phone and Craig kept his word when we met at the showroom floor. More

by alexgolbas Verified Customer Verified Customer

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