Craig Cook

I worked with Joe Guzzo who truly understands the concept of customer service. His no pressure approach, ability to listen, transparency and creativity made for a smooth and satisfying experience. I would of customer service. His no pressure approach, ability to listen, transparency and creativity made for a smooth and satisfying experience. I would highly recommend him ! More

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Joe Guzzo was a real pleasure to work with! No pressure sales. We went in just to look for our next vehicle and he turned us into happy buyers. No pressure sales. We went in just to look for our next vehicle and he turned us into happy buyers. More

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Bill Ushock and the team at Circle Hyundai are great! I had a wonderful experience when I came in to lease my Ioniq 5. The whole process went smoothly and I was leaving in my new car in no time at all! I had a wonderful experience when I came in to lease my Ioniq 5. The whole process went smoothly and I was leaving in my new car in no time at all! More

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Joe Guzzo was extremely helpful during the car buying process and provided me with every thing I needed to make the car purchase decision I needed without being pushy or overbearing which I really apprec process and provided me with every thing I needed to make the car purchase decision I needed without being pushy or overbearing which I really appreciated. More

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They were very quick to respond and consise in answering all my questions. Very knowledgeable and pleasant to deal with. all my questions. Very knowledgeable and pleasant to deal with. More

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WATCH OUT for extra money added to MSRP of a new car. They say it is for a "appearance package" for 2K. This is an option and they should ask if you want the package. This was never asked. They also hav They say it is for a "appearance package" for 2K. This is an option and they should ask if you want the package. This was never asked. They also have been asked to prove this package was done and I still have no response. Also, check and make sure that the correct trade in value is listed on your receipt. I was shorted $1500.00. Do yourself a favor and buy SOMEWHERE ELSE. More

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Michael c was helpful, nice, understanding and easy to communicate with. I would highly recommend! Everyone was nice, great staff! I love the car I’m glad I chose circle Hyundai communicate with. I would highly recommend! Everyone was nice, great staff! I love the car I’m glad I chose circle Hyundai More

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From beginning to end - working with this dealership was seamless. Kevin Gleason was my salesman. Craig Cook was the Finance Manager. NO PRESSURE - NO BAIT AND SWITCH...99% of this sale was done by phone seamless. Kevin Gleason was my salesman. Craig Cook was the Finance Manager. NO PRESSURE - NO BAIT AND SWITCH...99% of this sale was done by phone. I arrived at 9:30 AM ...finished and on the road by 10:20 AM...all paperwork was in order. I cannot say enough about this experience. Honest pricing, friendly and courteous staff members, casual environment, true appreciation of me as a customer. My greatest compliment was that the staff knew and understood the EV market and provided my tutorial with tremendous confidence and caring. Highly recommend this dealership and guarantee I will return. More

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Be careful - no customer service to be found!!! I try to get the word out when i have a positive experience, and don't like to write these kinds of reviews. . however, in this case my experience was I try to get the word out when i have a positive experience, and don't like to write these kinds of reviews. . however, in this case my experience was quite difficult - actually miserable - and i don't like the idea of other folks having similar setbacks. I actually purchased a Chevy here, and am concerned that my initial review would not be viewed by the more numerous Hyundai buyers. So to keep it brief ...I am the proud owner of a Chevy bolt, which was sitting in this dealership for about 2 years. so lucky for them i took it off their hands - buying a 2017 car in 2019 is not so smart, but i took a chance. . in any case the team was not educated about this car, and informed me that it would be fully charged after a night in my garage, plugged into the standard cable. to my surprise, i find that a full night plugged in only gives you about 25 to 30 miles, unless you spend close to a grand putting in a higher voltage charger. so this is one issue, which i am living with. in any case, the manager vincent tells me i could use the on-site charger at any time if i am having a problem. so i take him up on this and did use the charger there a few times. I'm not sure how long i am going to keep this car, since the charging is a hassle, and it's just not that comfortable overall, though i do like the technology. But turns out that the last 2 times i leave the car at the dealership I return to find that they have turned off the current on me. kind of vindictive on their part, i'd say, especially after having made a promise to me. At least they could have called to ask that I stop using their charger, since I barely make it into work today. also the supposed customer service rep - who was supposed to respond to my initial concerns - never got back to me. and finally the gm cares team also informed me that they are not able or wiling to help out with either my charging issues or the major issue with the poor seat comfort (part of the reason why the Koreans are taking over, most likely). in closing i'd have to warn you folks out there that this is not a very friendly, highly trained or customer-based group of individuals, though this is not easy to reconcile with my prior experiences here many years ago, when i had better times purchasing cars here. not sure what happened, and I intend to stay away. there are better choices out there. good luck! More

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Extremely Happy This is my family's third car purchased from Craig Cook. Each time his attention to our needs is exceptional. He is a caring and thoroughly knowledgea This is my family's third car purchased from Craig Cook. Each time his attention to our needs is exceptional. He is a caring and thoroughly knowledgeable individual who goes beyond to help. I would gladly recommend him and his dealershjp to any of my friends and family. Ed Byrne More

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