Craig Compton
Craig Compton at Yark Ford
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Craig Compton

Service Advisor

Yark Ford

5555 W. Central Avenue
Toledo, OH 43615

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4.0
9 Reviews

From Swanton, OH, Craig enjoys being a service advisor and working in the dealership atmosphere. He loves spending time with his family and watching football. Craig's favorite car is the 1970 Cuda.

Dealership Experience

9 yrs, 2 mos

4.0

9 Reviews

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9 Reviews of Craig Compton

August 26, 2024

Dealership Rating
Employee Rating

The Service Department is awesome. Craig is phenomenal. He’s customers satisfaction is his number one priority More

by gladys.cothern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Yark Ford responded

Thank you for the fantastic feedback! We're delighted to hear that Craig and our Service Department at Yark Ford made your experience exceptional. We appreciate your support!

August 07, 2024

Dealership Rating
Employee Rating

I received courteous and prompt service today. Last time I went there recently the service was also excellent. I would choose this dealer again for car maintenance. More

by Scott
Recommend Dealer
Yes

Other Employees Tagged: Tommy DiCresce

Aug 07, 2024

Yark Ford responded

Scott, we're delighted to hear that you consistently receive excellent service at Yark Ford. Thanks for choosing us for your car maintenance needs!

June 22, 2024

Dealership Rating
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Since buying my vehicle from this dealership I have only taken it here for services and repairs and they always take sure great care of me and my car. More

by breehy13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Zuccarell, Gary Warton

Jun 24, 2024

Yark Ford responded

We're delighted to hear that you trust Yark Ford for all your service and repair needs! Thanks for the continued support!

May 20, 2024

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Very good service. I was satisfied with the work. Staff was very friendly and helpful. More

by marianncelestino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

Yark Ford responded

Thank you for choosing Yark Ford, we appreciate your positive feedback!

February 13, 2024

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The service shop was a no hassle experience. Inspected my truck for the complaint it was a brought in for, anf showed me the area I was concerned with. More

by Michael Adwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Zuccarell

Feb 14, 2024

Yark Ford responded

Michael, we're glad to know that your visit to our service shop at Yark Ford was straightforward and informative. We appreciate the feedback!

October 09, 2023

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Employee Rating

2018 Ford Edge I brought it in, under warranty, twice because my navigation, radio, climate screen would suddenly flip around, lose navigation, any control. I paid for evaluation twice. They never foun More

by pattylou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tommy DiCresce

Oct 09, 2023

Yark Ford responded

We apologize for your experience and appreciate you bringing this matter to our attention. When making a reservation for your vehicle, the stated time is when you are to see your advisor and explain the issue(s) you may be having with your vehicle at that time. Your vehicle is then placed in line to have a tech inspect and/or repair your vehicle. We do try to get to your vehicle as soon as possible, but other appointments and work load may interfere. Unfortunately, dropping the vehicle off early does not always mean it will get into service quicker. Again, we hope you can accept our sincere apology and please understand we truly try our best to take care of everyone to the best of our ability.

Oct 10, 2023

Yark Ford responded

Craig was your service adviser. Tommy checked you in on Friday because Craig was not available when you came in. We understand that you have been in contact with Craig who apologized that your vehicle was not complete and informed you that your vehicle was ready yesterday by noon.

Oct 09, 2023

pattylou responded

I had already done the first steps…met with the advisor, explained the issue and the tech had inspected the vehicle. I paid for the part. On Thursday, September 28. I then received an email stating I had an 8 am appt on October 7. I dropped the car off on Friday for my convenience, not to jump the line. Why was an appointment scheduled for a repair on the day the service tech was not working. Apparently you send out a canned apology and don’t research the concern, you try your best? Really😂😂😂? I brought the matter to your attention to see if you had a resolution, but obviously not since you don’t even look into the problem.

January 03, 2023

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I came in for an oil change and to have my headlights checked. They were not working. Service told me they checked them and they were fine even though they were not.coming on at all. Not only did they More

by namuehling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 06, 2023

Yark Ford responded

We apologize for your experience and that it has led you to leave us a negative review. We have forwarded your concerns for more information and found that we did an entire light check on your vehicle and all lights were operational at the time of your service. Customer satisfaction is our top priority, please feel free to contact us to speak more about your experience.

Jan 07, 2023

namuehling responded

All lights were not operational. Both headlight lamps were burned out. What you are suggesting is that the bulbs burned out, magically worked when your service department checked them, and then quit again when I had a different service department look at them. This is a nonsense response that shows that you want to completely avoid responsibility for ignoring a safety concern both at the original service when I was lied to about the lights being checked, and when I tried to again schedule service after realizing I had been lied to and was driving without headlights. You ignored a safety concern. My reliance on your honesty was dangerous. In addition, you never reached out at all when I brought this up. I contacted the dealership multiple times via messaging and was never contacted by service. This post is all I have received. Terrible service with dangerous results and no follow-up. Customer satisfaction is obviously not your top concern or you would have followed-up.

April 16, 2022

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Employee Rating

I’ve been going to Yark Ford for many years and have always been satisfied. I’ve never been disappointed!! More

by cakujo
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Bill Zuccarell, Bob Rogers, Aaron Byler , Paige Dennie

Apr 21, 2022

Yark Ford responded

Thank you for your review and letting us know your experience! We appreciate your business and look forward to serving you again in the future!

February 16, 2022

Dealership Rating
Employee Rating

Stephan in the service department was the best, most knowledgeable and honest technician I have ever met in my life. He swapped out my blown 3.5L Ecoboost in my 2020 F150 in about 4 days. He even iden More

by R_ehmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kailey Herzig

Feb 23, 2022

Yark Ford responded

Thank you for taking the time to share your service experience with us! We appreciate your business and look forward to serving you again in the future!

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