Cragg Entwistle

Entire experience was wonderful. Sales personnel up to the manager and software experts unparallelled. Very classy dealership befitting the AUDI brand.. Looking forward to dealing w Sales personnel up to the manager and software experts unparallelled. Very classy dealership befitting the AUDI brand.. Looking forward to dealing with Alex again in the future. Maybe an RSQ8 More

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Atanas Ivanov truly exemplified exceptional professionalism and kindness, going beyond delivering outstanding customer service. His unwavering focus on customer support and satisfaction was evi professionalism and kindness, going beyond delivering outstanding customer service. His unwavering focus on customer support and satisfaction was evident as he maintained clear communication, courtesy, and mutual respect throughout the interaction. Meanwhile, Tim Nguyen, the finance manager, made the entire process not just seamless but genuinely enjoyable and remarkably quick. Together, they transformed what could have been a mundane experience into a memorable one. If you’re seeking a team that genuinely cares about its clients, look no further! More

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Cragg is the best Service Consultant I have worked with for my Audi. He keeps you informed and presents very feasible service options on my Q5. He is why I returned to Audi Silver Spring for service. I hav for my Audi. He keeps you informed and presents very feasible service options on my Q5. He is why I returned to Audi Silver Spring for service. I have been to a few Audi Service Departments, and Audi Silver Spring is my go-to now. More

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This is the best service experience. Dimitra has been the best advisor and goes above and beyond to ensure my vehicle is taken care of. Dimitra has been the best advisor and goes above and beyond to ensure my vehicle is taken care of. More

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Audi of silver spring was the best experience since I purchased my used vehicle I have been to other dealer that didn't fix my issue's died about ans caused me more problems. Bur Demitra was great and purchased my used vehicle I have been to other dealer that didn't fix my issue's died about ans caused me more problems. Bur Demitra was great and the staff was great she walked me through the process she didn't give up whenever the insurance company kept asking for more thing's and she won. She was respectful professional and kind the entire 2 weeks my car was there. If you own a Audi and you looking for service choose Audi of silver springs ask for Dimitra tell her Roberta T dent you . More

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Alex is very knowledgeable and responsive and was very helpful in addressing all my questions and assisting me through the purchasing process. I would highly recommend Alex to friends and family. helpful in addressing all my questions and assisting me through the purchasing process. I would highly recommend Alex to friends and family. More

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I recently had the pleasure of purchasing my third Audi Q5 from Audi Silver Spring, and I must say, the experience was nothing short of exceptional, thanks to the outstanding service provided by their sale Q5 from Audi Silver Spring, and I must say, the experience was nothing short of exceptional, thanks to the outstanding service provided by their salesperson, ATANAS IVANOV. Throughout the process, ATANAS exhibited a level of expertise and attention to detail that truly set them apart. They patiently listened to my requirements and preferences, offering valuable insights and recommendations tailored to my needs. Their transparency and honesty ensured that I felt confident in my decision to once again choose the Audi Q5. CRAGG ENTWISTLE (Service Person): One standout moment was when CRAGG solved a minor issue I had with my previous keycover. Despite it being a small matter, CRAGG took it upon themselves to ensure it was promptly addressed by connecting me with the service department. Their proactive approach and dedication to resolving even the smallest of issues further underscored their commitment to customer satisfaction. SERGE CALMIC (Management Person): SERGE, whom ATANAS introduced me to, was equally helpful and knowledgeable. They took the time to explain all the financing details thoroughly, making sure I understood each aspect of the deal. SERGE went the extra mile to ensure that I got the most favorable terms possible, and their expertise made the financing process smooth and stress-free. Truly remarkable Experience for the 3rd time...! More

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Alex and the entire Audi Team at Silver Spring make a sincere effort to ensure that every interaction with a customer is focused on developing long-term relationships. Very pleased with the initial vehic sincere effort to ensure that every interaction with a customer is focused on developing long-term relationships. Very pleased with the initial vehicle purchase experience and now the service experience. Everyone across departments works together to deliver the best possible experience to the customer. More

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Worked with Rich and Tom on my first lease and returned due to the level of service, patience and courtesy shown towards me. I really enjoy this location cause everyone I have encountered on the floor, fin due to the level of service, patience and courtesy shown towards me. I really enjoy this location cause everyone I have encountered on the floor, finance and service are professional and go out of their way to help you. More

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Clean, respectful, courteous and has always been about the customer. I pass 2 Audi dealerships to come to Audi Silver Spring. The best! the customer. I pass 2 Audi dealerships to come to Audi Silver Spring. The best! More

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