Cragg Entwistle

Going to get your car serviced is right up there with visiting a dentist. It's never fun BUT my recent experience with Audi Silver Spring was quite the contrary. Cragg Entwistle was so professional, pati visiting a dentist. It's never fun BUT my recent experience with Audi Silver Spring was quite the contrary. Cragg Entwistle was so professional, patient and extremely knowledgeable. He took the time to listen and address all my concerns. I couldn't be happier. More

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I went out of my way to go to Audi of Silver Spring because they had the vehicle I wanted in stock. I was made to feel like family shortly after I arrived. I will likely make the extra effort to bring because they had the vehicle I wanted in stock. I was made to feel like family shortly after I arrived. I will likely make the extra effort to bring my car back to that dealership for service. More

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I have purchased 3 vehicles from Audi Silver Spring since 2018. The dealership has been phenomenal to work with, from sales to service to parts, each team has been great. Atanas in sales, well I've bought 3 2018. The dealership has been phenomenal to work with, from sales to service to parts, each team has been great. Atanas in sales, well I've bought 3 cars from him and I'll probably buy a fourth. He is responsive when I have questions and always approachable when I'm there for service or anything else. Atanas has gone above and beyond to find the right car and make anything I've asked for work. The service team with Evan and Cragg have been fantastic. They are always ready to help and in the most pleasant way possible. I can't say enough good things about the people at Audi in Silver Spring. Highly recommend that you visit them when you're looking for your next Audi. More

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Excellent service. Very congenial people. They Answered all of my questions. Car was in excellent condition and very clean when I came back to pick it up Very congenial people. They Answered all of my questions. Car was in excellent condition and very clean when I came back to pick it up More

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Entire experience was wonderful. Sales personnel up to the manager and software experts unparallelled. Very classy dealership befitting the AUDI brand.. Looking forward to dealing w Sales personnel up to the manager and software experts unparallelled. Very classy dealership befitting the AUDI brand.. Looking forward to dealing with Alex again in the future. Maybe an RSQ8 More

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Atanas Ivanov truly exemplified exceptional professionalism and kindness, going beyond delivering outstanding customer service. His unwavering focus on customer support and satisfaction was evi professionalism and kindness, going beyond delivering outstanding customer service. His unwavering focus on customer support and satisfaction was evident as he maintained clear communication, courtesy, and mutual respect throughout the interaction. Meanwhile, Tim Nguyen, the finance manager, made the entire process not just seamless but genuinely enjoyable and remarkably quick. Together, they transformed what could have been a mundane experience into a memorable one. If you’re seeking a team that genuinely cares about its clients, look no further! More

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Cragg is the best Service Consultant I have worked with for my Audi. He keeps you informed and presents very feasible service options on my Q5. He is why I returned to Audi Silver Spring for service. I hav for my Audi. He keeps you informed and presents very feasible service options on my Q5. He is why I returned to Audi Silver Spring for service. I have been to a few Audi Service Departments, and Audi Silver Spring is my go-to now. More

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This is the best service experience. Dimitra has been the best advisor and goes above and beyond to ensure my vehicle is taken care of. Dimitra has been the best advisor and goes above and beyond to ensure my vehicle is taken care of. More

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Audi of silver spring was the best experience since I purchased my used vehicle I have been to other dealer that didn't fix my issue's died about ans caused me more problems. Bur Demitra was great and purchased my used vehicle I have been to other dealer that didn't fix my issue's died about ans caused me more problems. Bur Demitra was great and the staff was great she walked me through the process she didn't give up whenever the insurance company kept asking for more thing's and she won. She was respectful professional and kind the entire 2 weeks my car was there. If you own a Audi and you looking for service choose Audi of silver springs ask for Dimitra tell her Roberta T dent you . More

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Alex is very knowledgeable and responsive and was very helpful in addressing all my questions and assisting me through the purchasing process. I would highly recommend Alex to friends and family. helpful in addressing all my questions and assisting me through the purchasing process. I would highly recommend Alex to friends and family. More

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