Coy Reinke

My husband and I purchased a vehicle in October 2023. The car has been a total disaster and lemon. it's been in the shop more times than I can count. The sales staff are wonderful. The managing staff are The car has been a total disaster and lemon. it's been in the shop more times than I can count. The sales staff are wonderful. The managing staff are the worst! My car is at another dealership now for service. Coastal doesn't even have enough decency to provide us a loaner vehicle anymore. We've been sent to Thrifty, a very low end car rental company that does not accept our insurance provider. To rent from them we would have to purchase their insurance that creates a DAILY expense. I'm now relying on Lyft and Uber to go to work, run errands, and get through daily life. Managing staff will not answer calls, text messages, or emails. Calling the dealership does NO good because we are always told the managers are not there and we never get called back. We have even gone there to find a manager is there when we were told they were not. So, we are paying for car we bought, but I'm relying on Uber and Lyft for daily transportation. The least they could do is provide a loaner car to offset the cost expenses from the warranty deductibles and daily ride sharing expenses! it's heartbreaking what we've been through and trading is not an option because there is not enough equity in the car yet! We have been completely taken for a ride, abandoned, and left completely alone to advocate for our consumer rights! We have never been treated so badly by MANAGERS of a car dealership! More

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Be cautious about purchasing used vehicles here. The sales department is fantastic and always very helpful. But, the general manager (Coy) has not honored promises to me. Here is the situation. I ba The sales department is fantastic and always very helpful. But, the general manager (Coy) has not honored promises to me. Here is the situation. I basically got sold a lemon and can't get a loaner car. My car has been returned to this dealership 3 times for repair for mechanical issues all covered by my warranty. I purchased a beautiful blue Ford Mustang convertible from them. I purchased a warranty and the gap insurance. Within days, the car began having mechanical issues. If the car sat for a long period of time like a standard 8 hour work day, it would crank. If I stopped to pump gas or buy groceries, my car would not crank. Many times it had to be jumped off by roadside. However, the battery or the fuel level were never the problem. I returned the car at least 3 times for repair and once it was sent to a local Ford dealer for repair. When we picked the car up for the final time, it continued to malfunction. Then, I got rear-ended the day before I was supposed to return the car for the another repair. When the collision work was was done, I was supposed to return my car for the additional mechanical repair and get a loaner car. I was later told by the GM Coy that my car would have to be sent to a different Ford dealership for repair and he denied me a loaner car. I was told I would have to go through my warranty (after diagnostics) that I would have to rent a car for $35 per day, meaning I would have to pay for rental upfront and then be reimbursed up to $35 per day. Their other dealership in Cocoa gave me a loaner car for about a day, but then the GM Coy overrode Cocoa and had me return the loaner car, leaving me stuck with my mechanically unreliable car. This has cost me money at work in terms of leave (late arrivals or early departures). And, it is making me look very bad as employee because it is giving the impression that I, as an individual am unreliable (rather than understanding it is my car that is unreliable. I no longer have any any accrued leave time left, so I am losing money as we speak. Again, I do not fault the sales staff because they have gone out of their way to be helpful at times. The worst part, is I am still paying for a car the I cannot consistently drive. It has been in the shop for repair more times than I have driven it. It is just sitting in my driveway taking up space right now, all the while I am still making payments. i feel like the most fair thing to do would be for Coastal Hyundai to at least offer me a loaner vehicle until mine is repaired or until it is replaced. The salesman and service department have been understanding. It is only the GM Coy that has made this much harder on me than it needed to be and allowed this to affect my salary and harm my professional reputation for all the times I was late to work due to car issues or all the times I had to leave early to return my car to the service department. Be very cautious when dealing with GM Coy because he has certainly not kept his word to me. He will not even reply to my text messages or phone calls as we speak evening though I've basically begged him on my knees to just at least give me a loaner car so I can commute safely to and from work until the mechanical issues are fully repaired. I am in tears constantly because this is causing a great disruption to my job, my professional, reputation, and to my and husband and myself's personal finances. Again, I am not asking for anything other than a loaner car. GIven that Coastal Hyundai of Melbourne sold me the vehicle, the very least that GM Coy could do is give me a loaner or assistance with rental because they sold me the car. More

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Went to business to sell the company a lease vehicle that was leased from Coastal several years ago they made an offer for vehicle then when we went back on Monday 2 days later , they made up some phony fact was leased from Coastal several years ago they made an offer for vehicle then when we went back on Monday 2 days later , they made up some phony factory charges of $500 and kept repeating the fact that paid the car off and shorted my Daughter of the $500...They lied to get us back because the car had only 7800 miles on it , and then cheated my Daughter out oh $500 dollars... Going back today to speak to GM...Coy was Sales Mgr that cheated us... More

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This review is only applicable to the last purchase. Bought 3 new cars from Coastal Hyundai. Dealing with the sales and financial department buying the first 2 cars was a very pleasant experience. Deali Bought 3 new cars from Coastal Hyundai. Dealing with the sales and financial department buying the first 2 cars was a very pleasant experience. Dealing with the sales department and the General Manager was completely an opposite experience. Although we bought the third car from Costal Hyundai we will never return. We have very good experience with the Hyundai cars and will probably buy one again, however not from Coastal Hyundai. Should anybody at Coastal Hyundai read this please ask the General Manager not to send us anymore Flyers, Mail, offer to buy our car, etc. This request only pertains to Coastal Hyundai. More

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I wish I was one of the lucky people that had a great car leasing experience but I didn't. I trusted and believed people & I know better. The experience in the finance dept. was the WORST and my salesperson leasing experience but I didn't. I trusted and believed people & I know better. The experience in the finance dept. was the WORST and my salesperson didn't understand/ hear my needs. The entire process was the most painful experience I have ever experienced. We always used a credit union which protected us from these types of people. I'm stuck with a car we can't afford & my husband is a disabled Vet . & I lost my job because of Covid.. NICE JOB COSTAL !!!! BTW stay clear of Jose Christina or Coy & Ashley called me saying she would be my advocate to only find out they use these methods as a tool to improve themselves... NEVER EVER AGAIN will I trust or believe car people. they have a reputation for a reason ! shame shame shame.. More

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We love Coastal Hyundai Excellent car buying experience! A+ customer service! I love my new car! We buy every family car from Coastal Hyundai and will continue to in the futu Excellent car buying experience! A+ customer service! I love my new car! We buy every family car from Coastal Hyundai and will continue to in the future! More

by cynthiavassas Verified Customer Verified Customer

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Great! My experience at this dealership was excellent and I expected nothing less as I have been a returning customer for many years and have purchased a few My experience at this dealership was excellent and I expected nothing less as I have been a returning customer for many years and have purchased a few cars from here. Thank you! More

by mk.marajudith Verified Customer Verified Customer

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Good people, no pressure One of the main reasons we chose to buy from this dealership was their non pressured approach. At no time did we feel pressured to buy any car. We wer One of the main reasons we chose to buy from this dealership was their non pressured approach. At no time did we feel pressured to buy any car. We were given all the necessary information, the pricing etc. and were left to make our own decision. More

by realfan Verified Customer Verified Customer

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Very Fair vehicle trade and purchase experience , I highly recommend the Coastal dealership. I am happy with my purchase experience during which I bought a new Hyundai vehicle. , I highly recommend the Coastal dealership. I am happy with my purchase experience during which I bought a new Hyundai vehicle. More

by j0 Verified Customer Verified Customer

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Kudos Coastal Hyundai Coastal Hyundai had the rare car I wanted and made it a relatively seamless transaction. Everyone was easy to work with, communication all around w Coastal Hyundai had the rare car I wanted and made it a relatively seamless transaction. Everyone was easy to work with, communication all around was great, and Bill W. was very helpful and attentive. More

by HEIDI0 Verified Customer Verified Customer

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