Courtney Goodgain | Page 7

So far, I am frustrated by their lack of a desire to take care of their customers. I financed a new car nearly 3 weeks ago. Found issues with it, same day and communicated them to the team. Had to wait a wee care of their customers. I financed a new car nearly 3 weeks ago. Found issues with it, same day and communicated them to the team. Had to wait a week to get it in to service. They had it for 4 days and did not fix the issues. They want to take it for longer and unwilling to give a rental. My options are to keep paying full lease price for a vehicle that has multiple things wrong with it, or pay full full lease price for them to keep it in their shop indefinitely. No one seems concerned, like this is just normal business. I have communicated frustration multiple times, nothing... More

by JBACA2222 Verified Customer Verified Customer

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Great dealership with professional staff. So far my experiences have been very positive. Fast service and informative. So far my experiences have been very positive. Fast service and informative. More

by VALERIE_LOEBACH Verified Customer Verified Customer

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Horrible experience with the service agent. He was very dismissive of our issue and tried to brush off our concern the whole time. I hope you all understand that we all have a job and we take t He was very dismissive of our issue and tried to brush off our concern the whole time. I hope you all understand that we all have a job and we take the time and come to you because there is real issue. We are not here to waste anybody’s time. Really disappointed that this is the level of attention given to new car purchased directly from Arapahoe Kia. More

by ANITHA986 Verified Customer Verified Customer

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The service representative at Arapahoe Kia did a fine job and the team was excellent. and the team was excellent. More

by JWHARRINGTON91 Verified Customer Verified Customer

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They are always so kind here and go above and beyond to make sure everything is done right! make sure everything is done right! More

by KRISTEN.GONZ Verified Customer Verified Customer

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Was done correctly. Was done correctly. Was done correctly. Was done correctly. Was done correctly. Was done correctly. Was done correctly. Was done correctly. Was done correctly. Was done correctly. Was done correctly. More

by SAATHOFFS Verified Customer Verified Customer

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The service department is one of the worst, if not the worst I have ever used. If I didn’t have a maintenance plan, I would never come here. I want a refund, and I would warn anyone trying to use them t worst I have ever used. If I didn’t have a maintenance plan, I would never come here. I want a refund, and I would warn anyone trying to use them to think twice. More

by JPGIACCHINO Verified Customer Verified Customer

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We were expecting a lot of this dealer, and the employee but they disappointed us. We still waiting for a person step up and do something about our experience. employee but they disappointed us. We still waiting for a person step up and do something about our experience. More

by MTZ.ALBERTO73 Verified Customer Verified Customer

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Overall, I felt like the team did a solid job keeping me in the loop and communicating throughout the repair process. I really appreciated them handling all the warranty stuff and getting my engine repla me in the loop and communicating throughout the repair process. I really appreciated them handling all the warranty stuff and getting my engine replaced. My car came in with a completely blown engine and left running again, so I’m definitely thankful for that. That said, things went downhill after I picked it up. As soon as I drove off, I realized the A/C wasn’t working anymore. It had been fine before I brought the car in, but I was told it wasn’t related to the engine work. I didn’t notice until I was about 15 minutes away, and when I called, it didn’t feel like my concern was taken very seriously. I was basically told I’d have to take it in and it wouldn’t be looked at till the end of day if at all that day. All of this happened while I was in the middle of moving out of state, so it’s been really stressful trying to deal with getting my car back to normal. I do think the staff did what they could with the engine repair, and I appreciate that, but I left feeling pretty let down by how everything after that was handled. Honestly, it’s also added to my frustration with owning a Kia in general. More

by KENDALLLEE117 Verified Customer Verified Customer

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Eric was great! He worked really hard to get my family a great deal on a new car. Very easy person to communicate with. Didn’t feel like he was pushing us too hard t He worked really hard to get my family a great deal on a new car. Very easy person to communicate with. Didn’t feel like he was pushing us too hard to come to a decision. More

by SHAMISG Verified Customer Verified Customer

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