Courtney Goodgain | Page 53

The service went smoothly and was done within a reasonable time frame. There has been no issues post service, reasonable time frame. There has been no issues post service, More

by CLAY25GILL Verified Customer Verified Customer

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BEWARE. Arapahoe Kia dealership is full of crooks who lie and tell you the 10 year warranty on your pre-certified vehicle is not transferable and then sell y Arapahoe Kia dealership is full of crooks who lie and tell you the 10 year warranty on your pre-certified vehicle is not transferable and then sell you 3rd party warranty for $2800. Only to find out the warranty is transferable. Before getting into that, let me just say that my experience with Joey Hammer and Ezell, sales consultants, was fantastic! Very professional, responsive, accommodating, and helpful. I appreciate the time they took in arranging the test drive. And when I finalized the deal the following day, they went out of their way to bring me the vehicle and explain all the bells and whistles. Two very stand up sales associates. If you absolutely have to do business with this dealership, I recommend requesting them in the future. Now for the awful part… Let’s start with John Johnson, the sales manager. He was extremely rude and dismissive, very off-putting the way he spoke with my husband, who was merely trying to understand the rationale behind the trade in offer we received. Patronizing tone, awful interaction altogether. Why commit to the service industry if you’re going to provide that kind of service? Disappointing experience to say the least, surprising from a well renowned brand like Kia. And management’s poor service wasn’t even the worst of it. Derrick Pete in Finance, who sold me a certified pre-owned vehicle, advised me that the 10 year warranty was non-transferable. He then proceeded to sell me a 3rd party policy discounted from $4400 to ~$2800. My husband, who was out of town, was furious when he found out. Why? Because as it states on the Kia website, certified pre-owned vehicle warranties ARE TRANSFERABLE to the next owner. Do you know what that means? Arapahoe Kia is taking advantage of people, telling them lies and selling them 3rd party coverage on top of the coverage they already have. Can you imagine how many people they’ve conned and continue to con? The world is sick enough, you have to take advantage of hard working people too? My advice? Don’t buy a car from this dealership. They’re criminals. More

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Amazing staff and amazing help. Would recommend 10/10 going here for your future vehicle Would recommend 10/10 going here for your future vehicle More

by KELLYVRABEL Verified Customer Verified Customer

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Excellent! Customer service in the service call back part that was installed. Thank you very y😃 Customer service in the service call back part that was installed. Thank you very y😃 More

by JOHN.MULLER.K9 Verified Customer Verified Customer

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Everyone we dealt with was knowledgeable, and easy to deal with during our buying process. deal with during our buying process. More

by MOSTCURIOUS1 Verified Customer Verified Customer

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Very helpful and efficient service. My only disappointment, was they didn’t wash my car like they did the first time I had my oil changed. My only disappointment, was they didn’t wash my car like they did the first time I had my oil changed. More

by JUSTINJGUERRERO Verified Customer Verified Customer

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Outstanding customer service and attention to detail on all aspects of the service appointment. I was kept informed on the progress of the service and offered the opportunity to review and approve/deny su all aspects of the service appointment. I was kept informed on the progress of the service and offered the opportunity to review and approve/deny suggested maintenance. Great work all round. More

by JAMESALLANYOUNG Verified Customer Verified Customer

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I was happy with how clean my car was after having service done. Considering how filthy it was service done. Considering how filthy it was More

by AARONSANTORA11 Verified Customer Verified Customer

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Great service here. Glad to have this long warranty. Kia is a great vehicle and Arapahoe Kia was the perfect place to purchase my van. Thanks so much!! Glad to have this long warranty. Kia is a great vehicle and Arapahoe Kia was the perfect place to purchase my van. Thanks so much!! More

by MARILYN.SHIPMAN Verified Customer Verified Customer

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Service Team and Technicians are symple amazing. I recommend anyone seeking great service and knowledgeable staff try Arapahoe Kia . I recommend anyone seeking great service and knowledgeable staff try Arapahoe Kia . More

by WILLIAMSGARY31 Verified Customer Verified Customer

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