Courtney Gayle

I am giving a 5 star because of my writer Chtis. Your prices are more then another dealer a the audacity to charge when a customer uses a credit card. You are a car dealership and that's probabl Your prices are more then another dealer a the audacity to charge when a customer uses a credit card. You are a car dealership and that's probably my new car will not be from you More

by JASG44 Verified Customer Verified Customer

Report | Print

Prince McMahon was the sales rep. in the Used Car Dept. of Al Hendrickson Toyota that sold me a 2021 Toyota Tundra XP. Prince only provided me with one key for a truck that cost me n in the Used Car Dept. of Al Hendrickson Toyota that sold me a 2021 Toyota Tundra XP. Prince only provided me with one key for a truck that cost me nearly $50,000. I asked for a 2nd key. Prince promised he would provide me with a 2nd key and stated it was late and he wouldn't be able to get the service dept to cut and program a 2nd key at that late hour. Prince told me he would call to make arrangements for me to obtain another key at a dealership near my home, which was 3.5 hours from Al Hendrickson Toyota. Prince never called me back and never made arrangements for me to obtain a 2nd key. I followed up 20+ times with phone calls and texts to Prince and many others working at Al Hendrickson Toyota. Each time I called, the customer service representative would take a message, but Prince never called me back. After texting him many times, Prince told me I couldn't get a 2nd key. To add insult to injury, when Prince and I we were walking back inside to close out the sale, one of Prince's co-worker's asked Prince, "what does XP mean on the Toyota Tundra?" Prince's response was, "that means 'EXTRA EXPENSIVE... EXTRA, EXTRA EXPENSIVE!'" as Prince and 5-6 Sales Reps laughed and laughed. Not funny. Unprofessional. Rude and Cheap. Prince bragged about Al Hendrickson being the biggest Toyota Dealership in the country.... and I couldn't get a 2nd key after spending nearly $50,000??? During the 5+ hours I spent at Al Hendrickson Toyota that evening, I was sitting at a desk across from multiple employees, who would yell at the top of their lungs to beckon their co-workers. When I was signing the papers in the Financing Dept I told the Finance rep I only wanted a tire warranty. He repeatedly tried to sell me other warranties after I stated, "No thank you. I just want a tire warranty." He wouldn't sell me the tire warranty. Why? Al Hendrickson Toyota was staffed with innumerable, unprofessional and rude people. It took ~2 months, many phone calls and many, many hours waiting on hold, to scratch and claw, in order to get a 2nd key from them... .... for a truck that cost nearly $50,000. After all of these bad experiences no one at Al Hendrickson Toyota offered any consolation for the myriad of rude and unprofessional behavior by their staff, and all the wasted hours I spent trying to get a 2nd key. After only a few thousand miles there's a really bad vibration that occurs every time I apply the brakes . Al Hendrickson's Toyota claimed there were new brake pads and rotors installed, but records show the rotors were turned (sanded down). A horrible experience. More

by jconstantine1 Verified Customer Verified Customer

Report | Print

Oscar Vizcarra was great. Fast service and professional. Efficient worker and very polite Great pricing Fast service and professional. Efficient worker and very polite Great pricing More

by ARLINAC Verified Customer Verified Customer

Report | Print

It’s was really good they was patient and they do a really good job find me a car really good job find me a car More

by debyrduque Verified Customer Verified Customer

Report | Print

The service is good that's why I like Al Hendrickson. Thank you very much Thank you very much More

by JEANJAYSON96 Verified Customer Verified Customer

Report | Print

Son los mejores un buen servisio presios ayuda buen ambiente y personas agradables muchas gracias ambiente y personas agradables muchas gracias More

by julioklk16 Verified Customer Verified Customer

Report | Print

From start to finish this was the easiest and pain free car purchase I’ve had. Pail was a true pro and knew a ton about the vehicle. car purchase I’ve had. Pail was a true pro and knew a ton about the vehicle. More

by VWBugsbunny Verified Customer Verified Customer

Report | Print

he is a serious guy, he gives good service, I hope he is one of the best if they give a trophy, thank you Nick one of the best if they give a trophy, thank you Nick More

by Jeanhidner02 Verified Customer Verified Customer

Report | Print

Very helpful and pleasant workers that definitely help me find a nice car I'm very satisfied find a nice car I'm very satisfied More

by JAVONIADUBLIN Verified Customer Verified Customer

Report | Print

Good nice very nice o o o o ok ok ok ok ok ok ok ok More

by JORMANVASQUEZ698 Verified Customer Verified Customer

Report | Print