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Cory McConville
Cory McConville at BMW of Westlake

Cory McConville | Page 54

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
632 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

8 yrs

4.8

632 Reviews

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632 Reviews of Cory McConville

February 24, 2023

Dealership Rating
Employee Rating

Made every effort to make my visit painless. The requirements for this review are not painless! More

by C.DEIBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2023

BMW of Westlake responded

Thanks for the great review!

February 24, 2023

Dealership Rating
Employee Rating

Everyone was so kind and helpful. Service department very helpful. Having work done in lieu of trading it in as I love my car. More

by MKGALLAGHER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2023

BMW of Westlake responded

Thanks for the great review!

February 23, 2023

Dealership Rating
Employee Rating

Attentive and quick explained everything and got done in a timely manner and car washed More

by MDAROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2023

BMW of Westlake responded

Thanks for the positive review!

Feb 23, 2023

MDAROGERS responded

Certified

February 21, 2023

Dealership Rating
Employee Rating

Always outstanding customer service. I usually get a video when my oil is changed but didn’t receive this time. More

by MAGARET.COLON68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Jeff Hughes , Christian Gufreda, Nate Lieb, Jim Strunk, Carl Whelpley

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Feb 21, 2023

BMW of Westlake responded

Thanks for the positive feedback - we'll look into why you didn't receive a video this time.

February 19, 2023

Dealership Rating
Employee Rating

Came in at 7:30 for a 9 o’clock appointment for battery change out by 9:00 …what more to be said? More

by HHAGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Lieb

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Feb 20, 2023

BMW of Westlake responded

Thanks for the great review!

January 28, 2023

Dealership Rating
Employee Rating

Most professional team to work with. Lots of respect for these guys! Quick, responsive, efficient More

by ELI Haddad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan (5 stars)

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Jan 30, 2023

BMW of Westlake responded

Thanks for the awesome review!

January 22, 2023

Dealership Rating
Employee Rating

Jim, Cory and the cashier were extremely kind and helpful! Very happy with service. Definitely recommend More

by DELONALALA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Strunk

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Jan 23, 2023

BMW of Westlake responded

Thanks for the great review about the team!

January 21, 2023

Dealership Rating
Employee Rating

Service was completed as discussed. Customer service rep kept me up to date on the progress. More

by COYNER_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2023

BMW of Westlake responded

Thanks for the awesome review!

January 20, 2023

Dealership Rating
Employee Rating

Great service- got me in quick for an oil change. Very easy to schedule online as well More

by JRSCHENKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Jeff Hughes , Christian Gufreda, Nate Lieb, Jim Strunk, Carl Whelpley

Report | Print
Jan 20, 2023

BMW of Westlake responded

Thanks for the positive review!

January 10, 2023

Dealership Rating
Employee Rating

Had car in for a headlight. Light was not in stock. Waited two weeks and called the dealer myself to find that it was now in stock and I could finish the service. No one call More

by ddpodpes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nate Lieb

Report | Print
Jan 10, 2023

BMW of Westlake responded

Thanks for letting us know about your experience. We apologize there was a miscommunication. We'll be sure to address your comments with the team immediately.

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