Cory Elbert

I've never been so close to walking out of a dealership during negotiations. They do not negotiate in good faith so don't expect an exceptional experience. It's the same as any other stereotypical dealersh during negotiations. They do not negotiate in good faith so don't expect an exceptional experience. It's the same as any other stereotypical dealership I've worked with which is not a positive endorsement. They refused to increase the credit on my trade in even though "It's the cleanest one I've ever seen." Carmax instant offer was 10% higher and there was a listing online with one for sale that was 60% over what they were offering so they had a lot of room but refused to move. I did my research on what my trade in was worth. I knew they’d list it on the lot for $30K. But they insisted they’d have to list it for $25K. When it was listed, it was listed for $29K, so I consider that a bold face lie in negotiations. They got the first sale from me only because of the unique truck I was buying. They will not be getting a second sale in the future regardless of what vehicle they have. In regard to my interaction with Scott specifically. I replied to a generic email he sent immediately after the purchase because I didn't get all my paperwork on the USB drive. He did not reply but my salesperson did. Scott replied to my Google review asking to contact him so I emailed him again. He never replied. Both these interactions show he wants to put on a display of caring about the customer, but the actions speak otherwise. They have my money but think twice about giving them yours. My interaction with the finance department was good. They got a good rate and the missing paperwork was an honest mistake. Files probably just didn't copy. The only negative was them still being required to push extended warranties and services. I was negotiating on out the door pricing so this was annoying. More

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Cory was awesome very nice very fast and funny. Our sales person was awesome she went over and above to help us. I would recommend both of them to anyone I know Our sales person was awesome she went over and above to help us. I would recommend both of them to anyone I know More

by 4OLSON Verified Customer Verified Customer

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Fast and easy to work with. Patient and went the extra mile to explain all of the tech features. Patient and went the extra mile to explain all of the tech features. More

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I really thought Gregory did an excellent job throughout my entire buying process. He low pressure style is very welcoming. He also was incredibly responsive when I emailed him with questions. He made the d my entire buying process. He low pressure style is very welcoming. He also was incredibly responsive when I emailed him with questions. He made the difference I buying a car in Waukesha. More

by BOBRADTKE Verified Customer Verified Customer

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Great dealership and staff! Made my purchase process very easy and straight forward! Would use again and recommend! Made my purchase process very easy and straight forward! Would use again and recommend! More

by MARC.SCHULTE Verified Customer Verified Customer

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Alex and Corey were professional and took time explaining everything financial as well as features on the purchased vehicle explaining everything financial as well as features on the purchased vehicle More

by SCUBAQLTR Verified Customer Verified Customer

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I was met at the front desk for my appt. Very positive and friendly approach put me at ease. Mark did an awesome job explaining things about the vehicle before and during my test drive. I wa Very positive and friendly approach put me at ease. Mark did an awesome job explaining things about the vehicle before and during my test drive. I was definitely pleased with the entire experience. More

by TB114 Verified Customer Verified Customer

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Horrible experience! My new 2025 truck was outside upon pickup, which I believe was to conceal its condition. Several scratches were discovered when inspected in my gar My new 2025 truck was outside upon pickup, which I believe was to conceal its condition. Several scratches were discovered when inspected in my garage. I had the vehicle looked at by three body shops and all were surprised that a dealer would deliver a new vehicle in that condition. After some back and forth, Boucher had the vehicle repaired but never acknowledged the depth of the issue. An apology would have went a long way. I was also never offered undercoating or paint protection for purchase. More

by Sctkls Verified Customer Verified Customer

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Very helpful and clean would go back again to buy my next car in the future car in the future More

by lenzen.nicole Verified Customer Verified Customer

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Mark did great job of keeping me informed prior to, during and after the transaction. during and after the transaction. More

by JEFF@MARTENSPLUMBING.COM Verified Customer Verified Customer

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