Salesman was fine.
Will never do your closing thing again! Mark was obnoxious and didn't know what he was doing. It was a cash purchase. We give you the funds, you give
Will never do your closing thing again! Mark was obnoxious and didn't know what he was doing. It was a cash purchase. We give you the funds, you give us the title. It took him 2 1/2 hours! Never again
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by viczeiher
Dec 16, 2024 -
Luther Family Buick GMC responded
Thank you for sharing your experience with us. I appreciate your feedback regarding the closing process, and I understand your frustration with the length of time it took. At Luther Family Buick GMC, I strive for efficiency and transparency during transactions. Your input is valuable, and I encourage you to reach out to me directly so I can address your concerns further. Thank you for considering us for your automotive needs.
Sincerely,
Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100
Great dealership, always a really good quality of used
options available for realistic prices that are on par with competitors in the area. Transaction was quick and easy.
options available for realistic prices that are on par with competitors in the area. Transaction was quick and easy.
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by Alex @ Gateway
Verified Customer
Verified Customer
Nov 13, 2023 -
Luther Family Buick GMC responded
I can’t thank you enough for writing this awesome review for our dealership, Alex! It was a pleasure to help you, and I look forward to doing so again.
Sincerely,
Nathan Loose, Internet Manager
Every visit to the dealership is professional and the
staff ensures our needs are met fully
staff ensures our needs are met fully
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by jon10flyer
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2023 -
Luther Family Buick GMC responded
Jon, it is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call me or stop by.
Sincerely,
Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100
Corey was the best sales person I have ever worked with.
Never high pressure. He wasn’t satisfied with how the new purchase detailing was performed so he detailed the car himself. Very service oriented.
Never high pressure. He wasn’t satisfied with how the new purchase detailing was performed so he detailed the car himself. Very service oriented. Not something you find very often in this day and age.
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by Heiert
Verified Customer
Verified Customer
Oct 23, 2023 -
Luther Family Buick GMC responded
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Luther Family Buick GMC. Corey is a valued member of our team who always goes above and beyond for our customers. Thank you so much for your business and please let us know if there's anything else we can do for you.
Sincerely,
Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100
Another great experience at Luther.
We have purchased several vehicles here. Troy has been a part of every transaction and has been fantastic
We have purchased several vehicles here. Troy has been a part of every transaction and has been fantastic
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by CBATKINS4
Verified Customer
Verified Customer
Sep 01, 2023 -
Luther Family Buick GMC responded
Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business.
Sincerely,
Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100
Sep 01, 2023 -
Luther Family Buick GMC responded
Hi, thank you! I can't tell you how much we appreciate your customer loyalty!
Sincerely,
Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100
Very happy with our vehicle.
The process was great. Our family has purchased several vehicles here before
The process was great. Our family has purchased several vehicles here before
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by CBATKINS4
Verified Customer
Verified Customer
Aug 18, 2023 -
Luther Family Buick GMC responded
Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business.
Sincerely,
Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100
Lack of customer service.
Felt very awkward in the service bay even though i had an appt. No one said anything to me when i arrived. 10 min. Until one nice lady came up to me
Felt very awkward in the service bay even though i had an appt. No one said anything to me when i arrived. 10 min. Until one nice lady came up to me and said is there something i can help you with. If truck wasnt under warranty i dont think i would recommend this place for service.
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by frestyl06
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2023 -
Luther Family Buick GMC responded
I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience.
Sincerely,
Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100
Jul 21, 2023 -
frestyl06 responded
Hello. I was not very pleased. I have had a handful of different vehicles in the past all bought through Corwin. They have some of the worst customer service. But when i purchased my vehicle from luther i was so happy to be done with corwin. Your sales team rocks. 10 out of 10.
When i arrived for service. I did not feel the same appreciation. I was the only vehicle in the bay at the time. There were 3 people in the service bay drive in and no one wanted to make eye contact or even say hello someone will be right with you. Almost like it wasnt their problem. I work in customer service. I shouldnt feel awkward coming to a place where i have an appt. Whoever the girl working out there is. She gets it and was very pleasant to work with.
Get my truck serviced. When it was finished and pulled back into the bay I Asked the guy what the issue was. They proceeded to tell me there was no issue and everything was working as it should. So i walked over to my truck to inspect myself. Only to see the truck leaking fluids all over the service bay. I inform my service consultant the issue is still an issue. He then tells me this is normal and will leak a little. Without even leaving his chair or looking at what i was talking about. This is when i got upset. I then asked him to come and look at it and tell me when it was going to stop. It was then determined it was very much still an issue. I asked how long it would be to get the parts ordered. And when i could get this resolved. I was told they would look into this issue and get back to me. I still have not received a call back on when the parts will be in and when i can get my truck fixed. Im not looking to get people in trouble or cause problems. But I shouldn't have to call the dealership a week later for an update and still no service date for a vehicle that is under full warranty.
I appreciate you getting back to me.
I have always had great service whenever I have taken my
vehicle to Luther Family Buick GMC
vehicle to Luther Family Buick GMC
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by Dean
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2023 -
Luther Family Buick GMC responded
Thank you for the wonderful review, Dean! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely,
Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100
Great service experience which led us to buy a car from
Luther. Sales process was quick and easy
Luther. Sales process was quick and easy
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by Lenderman58201
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2023 -
Lenderman58201 responded
We are from out of town and had a service issue on a Saturday. Paul took care of us and got us going in a couple hours. We had been thinking about trading and because of the great service experience decided to give Luther a shot a few days later. Sales process was quick and Cory got us in the car that fit our needs
I purchased a pickup from Luther GMC about a month ago,
this is my first experience with this particular dealer.
The buying process went as expected at a dealership (lowball trade, no room on the purcha
this is my first experience with this particular dealer.
The buying process went as expected at a dealership (lowball trade, no room on the purchase price of the vehicle I was interested in.). Upon inspecting the pickup at the dealer I found the tailgate latch was cracked, and bound to break completely this winter when the weather turns cold. I was told that it would cost the dealer too much money to replace it, so they took $200 off the purchase price of the vehicle (Wow, generous!). I did the deal, because it was the vehicle I was looking for, and shopping the used market, there is give and take.
I have purchased vehicles (new and used) from different dealerships in the past, and they always wash and fill it up with fuel upon pick up of the vehicle. Luther GMC did have it washed, but no fill up. It's not about the money, it's the courtesy. They roll out the red carpet when you are a potential buyer, and yank it out from underneath you as soon as you sign off on a vehicle.
After I brought the vehicle home, I gave it an inspection of my own. I noticed there was a chip in the windshield, so conveniently hidden behind the pricing sticker they removed after I purchased the vehicle. I checked the engine air filter, (clogged and needed replacement) and the cabin air filter, (also dirty and needed replacement.) The first rain shower, just days after purchase, the windshield wipers were junk as well, skipping and not wiping the windshield clean. So much for their 180 point inspection or whatever it is, doesn't mean a thing. Check your car when you bring it home, or take it to a shop you trust!
After taking a 2 hour drive to visit family, I noticed the rear pinion seal leaking to the point of puddling after parking for just a few minutes. (Keeping in mind this pickup only has 37,500 miles on it.) I ended up taking it in to Luther Ford, where it would be repaired under warranty. I thought that after my buying experience at Luther GMC, it would be best to make a claim on the factory warranty.
See photos for the old vs new filters I installed just 3 days after purchase.
I will not be back to Luther GMC.
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by tyrellg19876
Jun 05, 2023 -
Luther Family Buick GMC responded
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Luther Family Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.
Sincerely,
Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100