Conor McQuade | Page 20

We had a very good experience with Connor, he was helpful, moved things along in the process, was helpful at every turn. I would recommend him and the dealership if asked, we received a good deal on helpful, moved things along in the process, was helpful at every turn. I would recommend him and the dealership if asked, we received a good deal on the trade in and on the truck we purchased. Clearly, there is a hard push on customer service and it shows. More

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I highly recommend the "H-Team". The first person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very frie person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very friendly and professional. We did not know what we wanted to do with our trade and Conor was very flexible in terms of how to get the deal done while meeting our needs and theirs as well. He was like the MC of the whole process. Our interaction with Ryan was short and very pleasant. He evaluated our trade and gave us a very fair trade-in value. Next we met Mary who walked us through the financial side of the deal. She was great. She knew what she was doing and did it well. Two things stood out on the day we drove the truck home. One, every person we met in Heritage was friendly. Not that kind of stuffy friendly that makes you feel like they are being nice in order to make a deal but rather they all made us feel welcome, like they really appreciated us being there. Second there was no pressure. We've all experienced those dealers who pressure you to make that deal, that day or it would be gone tomorrow. In our experience, Heritage is not like that. On the way home we talked about how much we appreciated just how positive this experience was in terms of a car purchase. The real test of a car dealership is when something goes wrong. In our case there was a minor problem. This happened the next day and it was Conor's day off. I left a message on his phone and than called Jason. They had the problem fixed within a couple minutes of learning about it and me getting the truck back to the dealership. Sometimes things do go wrong. Professional respond well in such cases. The "H-Team" responded very responsibly and professionally. So would I go there again? For Sure! Would I recommend them to friends? Absolutely, I already have. And I recommend Conor as the salesperson without reservation. More

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I was very appreciative of the customer service provided by Conor McQuade in my most recent purchase of a new 2012 Toyota Sienna Van. I was looking for a fair trade, a fair price and a sale representative by Conor McQuade in my most recent purchase of a new 2012 Toyota Sienna Van. I was looking for a fair trade, a fair price and a sale representative willing to work with me over the phone (beyond my initial visit). Mr. McQuade was professional, honest, courteous, flexible and ALWAYS followed-thru (a rare set of sale person characteristics in today’s times). He went out of his way to assist me in identifying the right vehicle for my family's needs and subsequently in locating the vehicle. In all honestly, if it were not for Mr. McQuade it is unlikely I would have selected Heritage for this purchase. I am very satisfied with my purchase and I am grateful that by happenstance Conor was the sale person assigned to me. Thank you Heritage; Thank you Conor- You have definitely earned my respect and future purchases! More

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Conor is a consummate Customer Service professional. He was very attentive to my particular vehicle needs and situation. I look forward to working with him again in the near future. Patrick A. Therrien was very attentive to my particular vehicle needs and situation. I look forward to working with him again in the near future. Patrick A. Therrien More

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My husband I were stopping by to get price quotes on a Rav 4, we had a 2009 Rav lease that was up in March. This is the 3rd car we have gotten from Heritage, and found this to be the most easy going and p Rav 4, we had a 2009 Rav lease that was up in March. This is the 3rd car we have gotten from Heritage, and found this to be the most easy going and positive experience. Connor worked to find the car we were looking for, and Larry worked with the numbers, and presented us with a price that worked well within what we were planning to pay. We appreciated the friendliness, and the time that they gave us. Connor gladly set up my cell phone with the bluetooth system before we drove away, even though the day was getting late! More

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Conor was GREAT! Incredibly helpful and friendly especially helpful with setting everything up while I was still in New York. I love my new car and can't wait to drive it home from work tonight! especially helpful with setting everything up while I was still in New York. I love my new car and can't wait to drive it home from work tonight! More

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This was my first experience shopping for a car by myself, and after visiting other dealerships, I was pretty overwhelmed. But working with Conor at Heritage Toyota made everything easy for me. He w myself, and after visiting other dealerships, I was pretty overwhelmed. But working with Conor at Heritage Toyota made everything easy for me. He walked me through every feature of the Corolla I was looking at and was patient with all of my questions. He worked with Larry to get me a great deal, and then pointed out all of the advantages of a lease vs. a purchase. I had no intention of buying a car that day, but did because I loved the Corolla and it was affordable for me. I never felt pushed into anything, and Conor was very patient while I made a couple of phone calls and thought things through. I love my new car! More

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I felt very comfortable buying my new car at Heritage Toyota because of the friendly staff. Conor was very knowledgeable about the car I was interested in. The price was originally higher than expected Toyota because of the friendly staff. Conor was very knowledgeable about the car I was interested in. The price was originally higher than expected but after negotiating I was able to get a very good deal. More

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Conor was very helpful and nice. He gave me lots of suggestions and I appreciate everything he did for me. I am happy to be buying my new car from this company, and look forward to what it all brings. suggestions and I appreciate everything he did for me. I am happy to be buying my new car from this company, and look forward to what it all brings. More

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I had a very positive experience and would recommend Heritage. The initial price was higher than I wanted to pay, but they were very willing to negotiate to a price we could both feel comfortable with. Heritage. The initial price was higher than I wanted to pay, but they were very willing to negotiate to a price we could both feel comfortable with. More

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