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Connor Sawyer
Connor Sawyer at Russ Darrow Kia of Wauwatosa

Connor Sawyer | Page 3

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

Contact Me
4.7
115 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

8 yrs, 10 mos

4.7

115 Reviews

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115 Reviews of Connor Sawyer

December 21, 2025

Dealership Rating
Employee Rating

I take it in to get checked out, u tell me I need to change air and cabin filter. Why can't u guys do that? More

by DavPe
Recommend Dealer
No

Other Employees Tagged: Connor Sawyer

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Dec 31, 2025

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

December 19, 2025

Dealership Rating
Employee Rating

The communication was poor, no resolve as far as service work, disorganized, and issues with changing information. More

by Carolehowe
Recommend Dealer
No

Other Employees Tagged: Connor Sawyer

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Dec 24, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback, Carole. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

December 13, 2025

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Employee Rating

Sarena is consistently an amazing person to work with, she always understands how to best help More

by Screennamegoeshere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Sarena Hansen

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Dec 13, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

December 13, 2025

Dealership Rating
Employee Rating

Not impressed with this dealership. I often make an appointment for the morning and they don't get around to looking at it until the afternoon. Their communication is very poor. I have More

by MKEknitter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher

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Dec 17, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

November 29, 2025

Dealership Rating
Employee Rating

It’s way too costly. Prices seem too high for services rendered. That’s all More

by Godswyll2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 03, 2025

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

November 11, 2025

Dealership Rating
Employee Rating

Exquisite service will definitely recommend family and friends to come to Connor. You must give him an extreme raise due to his amazing service and great responsibility in actions. More

by Damien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Czaplewski, Athanasios Almouti, Sarena Hansen

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Nov 11, 2025

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

November 07, 2025

Dealership Rating
Employee Rating

Reason for a visit recall on Multi-function switch. Thank you for the service and the car wash More

by happyr426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Sarena Hansen, Ajmal Taujoo

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Nov 07, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

October 29, 2025

Dealership Rating
Employee Rating

Well first I wanna say thank you! But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys th More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Athanasios Almouti, Sarena Hansen, Ajmal Taujoo

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Nov 01, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback, Jessica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

October 22, 2025

Dealership Rating
Employee Rating

I received a status voice mail the day after I dropped off my car. After 2 weeks in the shop, I never got another call until Connor updated me when the car would be done. The work done was good, but the o More

by istvanlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 22, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

October 21, 2025

Dealership Rating
Employee Rating

Prompt service and they provided a video of them checking over my car, which was helpful. Thanks. More

by kpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

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