Connor Kach

Jason and the sales team were absolutely amazing. They got me an amazing deal and I’m super happy with my new car! They got me an amazing deal and I’m super happy with my new car! More

by Brenden Verified Customer Verified Customer

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TW was a great sales rep and the service after the sale was excellent. The cappuccino was great as well😉 was excellent. The cappuccino was great as well😉 More

by SERGIOTELLES Verified Customer Verified Customer

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Chris Jarrett is our "dealer". No offense to others, but once you get a trusted advisor you go to him or her for help with that decision. He helped me avoid a mistake when replacin No offense to others, but once you get a trusted advisor you go to him or her for help with that decision. He helped me avoid a mistake when replacing a car totaled in a wreck. I value his counsel. More

by Melanie and Rick E Verified Customer Verified Customer

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Not a good experience, nor a good car. I wired money for a new 2024 AMG GT 55 and then the trouble started. Brayden Hinesley seemed uninterested in talking with me after he had my money. I I wired money for a new 2024 AMG GT 55 and then the trouble started. Brayden Hinesley seemed uninterested in talking with me after he had my money. It took repeated calls and texts to get a response from him that was usually full of excuses. The car had battery issues and my newly installed MB app showed the battery was nearly dead. Brayden insisted it was on a battery charger, but it still did not work. I was trying to get the car shipped to Grand Rapids, MI prior to a snowstorm and yet I had no paperwork to insure it nor any communication about what to expect with the paperwork. Conner Kach entered the discussion after more than a week and apologized for the delay as apparently no one was paying attention to the paperwork I requested. I was ready to cancel the deal and in hindsight wish I had as they shipped a lemon to me. Not something you expect with a $160,000 new car. He agreed to pay for shipping and that seemed like a worthwhile compromise. However, the car was not looked at by a technician and it failed to keep a charge when shipped to my detail shop in Grand Rapids, MI. The installer of PPF and the ceramic coat had to jump start the car 3 times as it was unable to be opened via the car door and key phob. Fortunately the hood was still open with the trickle charger attached (but not working), so they could jump start it. Why would Jackie Cooper ship a car with known problems mentioned before shipping? It has gotten worse since then. I spent over $7000 getting the car covered in PPF and ceramic coating and now the check engine light comes on and many of the electronics fail. Dillion Cole, the IT guy is the only 5-star person I have dealt with at Jackie Cooper. He confirmed the car has issues and that Conner Kach would be giving me a call. Of course he did not. I want my money back including the cost to protect the car and all I am offered is a Mercedes Benz customer service line. I have started that process, but still no call from Brayden or Conner to check in on a customer who bought a $160,000 car. I do NOT recommend working with Jackie Cooper for the purchase of a car. If it wasn't for the knowledgeable tech whiz, Dillion Cole, who helped me learn the technology and attempt to trouble shoot the serious electrical gremlins with the car, I would have given a 1-star rating. But one 5-star employee deserves to average the rating to 2-stars. I now have the car scheduled to be in the Grand Rapids MI dealer for a full week while they see if they can figure out the voltage issues and various electronics that fail randomly. The car was shipped to me with 80 miles on it and the problems existed when it was unloaded from the trailer. By the 300 mile mark, the check engine light was on and the steering wheel gauges quit working. Avoid Jackie Cooper and buy your Mercedes somewhere else. You will be thankful you did. More

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I had a great purchasing experience with Jake at Jackie Cooper Imports. He was knowledgeable, professional, and well organized. I am also someone that can be hard to deal with. Jake had the social s Cooper Imports. He was knowledgeable, professional, and well organized. I am also someone that can be hard to deal with. Jake had the social skills to keep me happy and motivated to buy. More

by BMILLER999 Verified Customer Verified Customer

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Everyone at the dealership was friendly, knowledgeable, and accommodating. JJ, my salesman, was very easy to work with and didn’t pressure me. and accommodating. JJ, my salesman, was very easy to work with and didn’t pressure me. More

by julie51 Verified Customer Verified Customer

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Jackie Cooper Imports has consistently excellent service and always treats me like a VIP. Very happy repeat customer. and always treats me like a VIP. Very happy repeat customer. More

by KIMBERLY.JOYCE Verified Customer Verified Customer

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We ordered a new GLS 580. Jon Green is our sales Representative. We have been a customer since 2005 because of his outstanding service. He genuinely cares and goes out of his Jon Green is our sales Representative. We have been a customer since 2005 because of his outstanding service. He genuinely cares and goes out of his way to take great care of us. More

by TNICKLAS58 Verified Customer Verified Customer

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Hands down the easiest car buying experience we have ever had. We drove in from Texas to work with Danny. We really appreciated the transparency and willingness to help get our deal done. From start to fin had. We drove in from Texas to work with Danny. We really appreciated the transparency and willingness to help get our deal done. From start to finish the Jackie cooper team exceeded expectations. A big thank you to “Little grandpa , Punkin, Connor & Dylan” for a smooth transaction! We will be back! -The Sooter Family More

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Excellent customer service. Large inventory and highly knowledgeable team make it very easy for me to recommend Jackie Cooper to friends and family. Tiny Grandpa and Pumpkin ar Large inventory and highly knowledgeable team make it very easy for me to recommend Jackie Cooper to friends and family. Tiny Grandpa and Pumpkin are serious about customer satisfaction! More

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