Colton Thomas | Page 10

Wonderful and professional service management and staff. Very friendly. Allen, Deborah, Miguel and others, enjoyable to be around. Very friendly. Allen, Deborah, Miguel and others, enjoyable to be around. More

by flavorsmost Verified Customer Verified Customer

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Great service from every one that was involved in the process. Would definitely recommend Kia. process. Would definitely recommend Kia. More

by Vivcamarillo Verified Customer Verified Customer

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He was kind and helpful and I was thankful for them letting me get the car and Jesus name amen letting me get the car and Jesus name amen More

by Desiree scallion Verified Customer Verified Customer

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We purchased our Telluride and that process just took a long time. I personally don’t like that they add on a warranty to every single vehicle that you HAVE TO buy, yet they don’t put that on the sticker p long time. I personally don’t like that they add on a warranty to every single vehicle that you HAVE TO buy, yet they don’t put that on the sticker price when you ask the price of the vehicle however that “extra cost” ( can’t remember exactly how much it was but over 2k) is listed as the vehicle cost on your paperwork making your taxes go up. Any other additional costs you don’t pay tax cause it’s a service not the price of the vehicle. Nevertheless we knew about it and they had the vehicle I wanted… Now the service department has been a nightmare! With that fee it includes a number of oil changes, so naturally we have been taking it there for that… except they charged us a few times when they shouldn’t have and then said they would just add additional ones to our account. After a couple times I had to have them send it to me in an email. Especially since every time we go we are being told something different. I needed a tire repair no big deal, until a couple days later when I got a flat and the wheel lock was now missing… I live an hour away for any Kia. After we limp it in we were told they would replace the key. Then I got another nail and needed a repair, when I got there I asked if they had that key put aside for us and the answer was “the one I put aside for you was actually defective so I don’t have one. You can purchase a new one or we can change all your lug nuts to non locking for $7/each” I chose to change them. When the car was ready we were told they changed those the last time I was there so no worries on the $7/each. Awesome NOT!!! 2 DAYS LATER I get a flat complete flat and couldn’t change it due to the locks still being on! I couldn’t drive the car at this point so after much back and forth they said they were going to send someone to repair the tire and switch the stinking 🔩. The guy came put our spare on took the other tire back (to see if it was fixable I guess?) and he switched out the locking lug nuts. They called us after he returned to the dealership with the tire and We ended up needing a new tire. I let them know that I would be in the next day Saturday… and also told them that the other tire same side has a slow leak asked if they can look at that and if it needed to be replaced just go ahead and do that. I also explained to them several times that I was going on a business trip and needed to drive 8 hrs after leaving the lot. Repair man comes to me when all is done and said “the new tire is on and the other one just needed a patch so we repaired that for you and for your troubles didn’t charge you” I start on my road trip… 2 hours in the tire that they just repaired is loosing air! I had to stay in a hotel until I could get it fixed… and in the morning ended up getting a new tire from somewhere. When we called them Monday (I WAS SO MAD!!) we were told “we didn’t fit the other time the notes say that you refused the repair” WHY ON EARTH!!! I will not be going back the $80 every 6 weeks or so is not worth having to deal with lies and never knowing if things are actually being done that they say they did. More

by Baldfarmer Verified Customer Verified Customer

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Had money stolen, mind you it was just $5. 00. I'll video next time! Did even vacuum the inside, but opened my console to get the 5 00. I'll video next time! Did even vacuum the inside, but opened my console to get the 5 More

by sheppard.chris50 Verified Customer Verified Customer

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Colton made sure my demands were met as far as the vehicle that I wanted and price point. vehicle that I wanted and price point. More

by tineshia Verified Customer Verified Customer

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Colton was the GOAT of car sales greatest of all time salesman. Honest hardworking and handaome. salesman. Honest hardworking and handaome. More

by ihearrell44 Verified Customer Verified Customer

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Exceptional service from start to finish. Colton is your guy for a new Kia in Lawton. Colton is your guy for a new Kia in Lawton. More

by eric.eimers Verified Customer Verified Customer

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This is asked me this three times they always treat me like family and they always follow up and check to make sure that everything has gone the way that it is supposed to go like family and they always follow up and check to make sure that everything has gone the way that it is supposed to go More

by Therapoet Verified Customer Verified Customer

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Great place nice services My oil change change was done on time And my car was brought back home on time And my car was brought back home More

by isong Verified Customer Verified Customer

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