Colt Emich

I have had a real issue with Kia and Emich Kia in general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rud general. After constantly getting told different things by different people, I called Emich to speak with Colt. Tom happened to pick up and was rude from the jump. He would talk over the top of me and the called me dumb. Then after he hung up on me like the consummate pro he is, my wife called in as well. He was even worse to her which says a lot about his character. Misogyny in 2024 is a great look Tom! I will never buy a Kia again, nor will I ever by anything from Emich. More

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Staff was very friendly, engaging, and helpful in making car buying decisions without undue pressure. car buying decisions without undue pressure. More

by mbk0 Verified Customer Verified Customer

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Buying a new car is always a long process but Sean and the team were very helpful in finding us a new vehicle quickly. the team were very helpful in finding us a new vehicle quickly. More

by klopez13 Verified Customer Verified Customer

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Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

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Saife won my business because he followed up on my inquiry immediately, responded to all of my questions on time, and was very thorough in guiding me through the purchase process. Who trusts a car sal inquiry immediately, responded to all of my questions on time, and was very thorough in guiding me through the purchase process. Who trusts a car salesman? I do! More

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They did an excellent job overall. Would definitely come back and buy again. Well done Would definitely come back and buy again. Well done More

by Ty Verified Customer Verified Customer

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We were very pleased with James knowledge and professionalism. also, everyone else and sales management, finance and senior management treated us with utmost respect. working with the entire staf professionalism. also, everyone else and sales management, finance and senior management treated us with utmost respect. working with the entire staff at Emich Kia was a very satisfying experience. More

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Emich Kia is a great dealer to purchase a car. The salesman are helpful and professional. Saife specifically made the process so smooth and quick, he made sure I got what I wanted and that I was 1 The salesman are helpful and professional. Saife specifically made the process so smooth and quick, he made sure I got what I wanted and that I was 100% satisfied. More

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Everyone’s awesome. I just got out of the hospital and Safe delivered the car with all the paperwork. I don’t think we will ever go anywhere else to buy a car. I just got out of the hospital and Safe delivered the car with all the paperwork. I don’t think we will ever go anywhere else to buy a car. More

by chefdesalvo Verified Customer Verified Customer

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Being in my 60s I have had the experience of purchasing many cars. This includes all of the US producers, and the majority of European and Asian brands. The experience I recently had with Emich Kia many cars. This includes all of the US producers, and the majority of European and Asian brands. The experience I recently had with Emich Kia was one of the best. This transaction should have been the most difficult, but it was not. Our daughter recently moved to Colorado Springs, and needed to replace her car. She had never purchased a car on her own, and asked me to help her. I was a bit concerned on my ability to do so, now that I live in another country. Having identified the vehicle she wanted, we found several suitable offers on the internet. Two of these were near her home in Colorado Springs. We thought this would be the most convenient option. As I continued the search I found an excellent option in the Denver area. Both of us were a little concerned with her pursuing this option, as it could be more challenging and involve more time spent. I called the dealership and had a lengthy discussion with Colton . I immediately felt very comfortable with this individual, and discussed my experience with my daughter. Although skeptical at first, she soon agreed that what this dealership was offering was worth evaluating. She agreed to drive to Denver to see the car and meet with the sales person. She quicklly felt very comfortable with this dealership. She also agreed the it was by far the best car and deal she had seen. After a brief and very uneventful process, she purchased the vehicle and drove it back to Colorado Springs. She had not expected such a positive experience, and had been very doubtful that it would result in buying the car from them. A month later, she could not be happier with the car, or with her experience with Emich Kia. Both of us would enthusiastically recommend this dealership. More

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