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Colin Whisenant
Colin Whisenant at Serra Trussville Kia
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Colin Whisenant

Service Advisor

Serra Trussville Kia

5009 Brookes Crossing Blvd
Birmingham, AL 35235

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4.5
41 Reviews
4.5

41 Reviews

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41 Reviews of Colin Whisenant

October 08, 2024

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Very fast and friendly service. Easy to make appointments and to work in the lobby. No issues. More

by ginnyalaine
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Recommend Dealer
Yes
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October 07, 2024

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They should not sale used cars if they are not ready to be drove. Brakes, rotors and tires were said to be new but wasn’t replaced until car was taken back the day after purchase for other reasons. Warning More

by kateriajackson855
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Recommend Dealer
No

Other Employees Tagged: Ashley Young, Darren Adams, Chad Wood, Ben Evans, Antwon Brown, Iyonna Brown

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Oct 09, 2024

Serra Trussville Kia responded

We sold the car while it was waiting on parts to be put on. The customer knew she had to bring it back to have the parts put on (these were not safety issue parts). When the customer brought the car back to get parts put on, the headlight went out. We replaced the headlight and then after the customer taking delivery of the vehicle a trim piece had broken off. We got her to bring the car back in and we fixed the trim piece. When she came in the last time she was cussing everyone and making a scene. We tried to do the right thing by fixing the issues at our expense and we also put customer in a loaner vehicle. We know this was an inconvenience, however the customer was aware of the parts issue when she purchased the vehicle. The other items happened simultaneously after the purchase and there was no way in which to anticipate these items even under our used car inspection.

Oct 29, 2024

kateriajackson855 responded

This is how you make your money, so I expected this response. I drove to the lot and I couldn’t drive the vehicle home, it was delivered to my home by my salesman and another guy. If I had known the issues I could waited to take delivery and you could have offered a loaner car, like I see in soo many of your other reviews (which you end up doing but the issue still wasn’t fixed). I guess you want your customers to be so hard up for a car they will take a vehicle with a head light blown, which DEFINITELY A SAFETY HAZARD and with warnings light on? Just to confirm you DO sale cars, and let customers drive off the lot, knowing the car needs headlights, brakes, rotors tires, and a oil change with warning lights, (Carfax was updated for those services after vehicle was purchased) and/or you just Gorilla glue parts to fail later??? BUYER BEWARE!!!!! Some integrity. And correction I did not “cuss” everyone out. It was only the service department manager. After returning 5 times, almost every Friday (my off day) since I purchased the vehicle.. That day I was told it would take an hour maybe two to fix, I had been waiting, in the lobby for 5 hrs. When I did finally say something I was told by 2 different associates that the car was done but the manager was looking to make sure it was fixed which took an additional 45mins. No response needed. You confirmed everything I originally stated! Thank You!

Oct 29, 2024

kateriajackson855 responded

Please see detailed review with photos on Google. https://g.co/kgs/QqCgr8w

September 23, 2024

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Everybody at the dealership is very nice and they do a good job Excellent job. More

by helncrayton
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Yes
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September 21, 2024

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Colin was hands down the best. He made sure I was well taken care of and didn’t have to wait long for my service. The service was fantastic and I got my car back better than when I More

by Cassidyhocutt07
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Yes
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August 26, 2024

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Great service and friendly staff and quickly service on my car every time, And treat me like family More

by Dirt582chin843
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Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Darren Adams, Matthew Shaw, Daniel Hall, Abdul Mughal, Seth Franks, Ben Evans, Antwon Brown, Iyonna Brown

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August 26, 2024

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Not a good dealer ship wouldn't recommend it to anyone worst experience in my life More

by CAPONEAL047
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Recommend Dealer
No

Other Employees Tagged: Lisa Neely, Abdul Mughal

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Aug 27, 2024

Serra Trussville Kia responded

Unfortunately there is not enough information to investigate why this customer had such a bad experience. I will gladly look into this if more information is provided.

August 25, 2024

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Service was good, but your pricing is not consistant across all the Serra dealerships. The Gardendale dealership's oil change is much less expenesive and comes with a car wash. More

by tzadkins
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Yes
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August 13, 2024

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Excellent customer service skills! Very patient and treated me like family during my crisis. Highly recommend. Iyanna sis an Angel walking on earth and deserves a raise! More

by Customer
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Recommend Dealer
Yes

Other Employees Tagged: Iyanna Brown

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August 10, 2024

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Great work on my car! Took their time and detailed to protection! Very pleased with the time and quality More

by stephanie.nolen6393
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Yes
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August 09, 2024

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The dealership was clean, waiting area was comfortable, everyone was respectful of me and my time. Work was performed well and quickly More

by memawbeth81
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Yes
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