Colin Parker | Page 6

Great customer service very professional and friendly I would recommend this dealership to my family and friends would recommend this dealership to my family and friends More

by melvinlowe05 Verified Customer Verified Customer

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Probably one of the best dealer experiences I have ever had. Everyone knew what they were doing and accepted no for add-ons the first time and didn't push. In and out in 2 hours. had. Everyone knew what they were doing and accepted no for add-ons the first time and didn't push. In and out in 2 hours. More

by jordan_b911 Verified Customer Verified Customer

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We purchased a pre-owned vehicle in early January and the first night we went to the dealership we left thrilled. It was an easy experience, we got what we thought was a fair deal, and we had a great experie first night we went to the dealership we left thrilled. It was an easy experience, we got what we thought was a fair deal, and we had a great experience with the staff. Unfortunately, things went downhill from there. The vehicle we purchased wasn't quite ready, but we went ahead and did paperwork. The car was taking longer than initially quoted, so I called into the dealer to ask for an update. Our sales agent was off that day so I asked to speak to a manager for an update. Instead our sales agent called me aggressively telling me they didn't have an update and not to call the dealership. Eventually I did reach a manager who was able to give me a proper update, but I didn't shouldn't have had to deal with the aggression in the meantime and threats to just cancel our deal. Once we finally received the car we took it to our mechanic for a second inspection (mistake, we should've gone before doing paperwork, but we trusted the dealer to have done the right thing). They identified about $3,000 repairs that were necessary and that the dealer didn't do. I asked the dealership about this since we'd asked to see a copy of the service report and these weren't identified as being skipped. They said car was sold as-is, the only thing they would do is sell us an overpriced warranty (which wouldn't have covered the more expensive repair anyways). Net message: Buyer beware, don't trust that the cars are in good shape even though you're buying from a dealership. They will take care of surface issues to make the car look and seem good while ignoring larger mechanical issues. More

by DisappointedBuyer Verified Customer Verified Customer

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Albert was extremely helpful. Him a Colin were able to get me to the price I needed to be at. Dino was great. Him a Colin were able to get me to the price I needed to be at. Dino was great. More

by jeremystewart Verified Customer Verified Customer

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The dealership was easy to work with, worked quickly and were very friendly. No games and no high pressure sales. Straight forward and honest. Positive experience for sure were very friendly. No games and no high pressure sales. Straight forward and honest. Positive experience for sure More

by Offshoremadman Verified Customer Verified Customer

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This place is like a nightmare that won’t END! My kids Christmas was ruined and I’m out thousands of dollars. I am not a person to write reviews but for this I ABSOLUTELY WILL. The salesman was My kids Christmas was ruined and I’m out thousands of dollars. I am not a person to write reviews but for this I ABSOLUTELY WILL. The salesman was great but everyone else needs some work on customer service. Long story short they sold me a CERTIFICATED 2021 Chevy Colorado with 31k miles on it. It was for my son and I to share. I live in Jacksonville. The dealership is in Tampa. It is about a three and half hour drive one way.My daughter drove us down there at 4am Christmas Eve morning to pick up the vehicle.It seemed to drive fine after about a 5 minute drive up the interstate. My daughter left with my son and I stayed to finish the paperwork. I got into the truck got on the interstate for about an hour. When I got off the interstate the truck was vibrating while in idle. I checked online to see what may be the issue. The catalytic converter was bad. I didn’t notice the vibration because the dealership is less than a quarter of a mile from the interstate. So the vibration that I did feel, I thought was the road and sitting idle really made me aware that something was off.As soon as I realized it I texted the other sales person who helped finish the deal and got no response. I called the dealership and spoke to Jeff who claimed was a manger. He told me the car was under a warranty and I have already purchased the vehicle and drove off the lot. So basically it was my problem. I told him after spending $30k on a truck,I should not have to drive a hour off lot and need a new transmission. He thought it would be a good idea to remind me that it was Christmas Eve and he was not going to do anything to help me and someone would call me Thursday. Thursday came no one called. So I started calling. They gave excuse after excuse of why I couldn’t speak to someone. I spent about an hour trying to get ahold of someone while at work. I finally got ahold of Collin who is some kind of manager . I explained the situation again. He tried the whole “covered with a certified warranty (12 month/12k miles).” I explained again that I did not want to spend $30k on a vehicle that at 31k miles already needs a new transmission and it appeared that there was also some radiator issues with it holding fluids having a one year 12k mile warranty on a vehicle,I would expect to keep forever was not suitable.I then asked him about the document that I signed that I had one day and so many miles to be able to return the vehicle. He tried to tell me that such a document did not exist basically calling me a liar.But I know what I signed.He then tried to tell me that they could try to put me in another vehicle there and I also stated that that was unacceptable. That I did not trust the dealership and just wanted to return the car. He said to bring it back. My children and I drove all the way back down there to return the vehicle at 5am Friday morning.I put a $18k down payment on the vehicle and was told that it would be credited back to my account by the end of the day.So I am now looking for another vehicle for my son and I.Most good deals are done at the end of the year.I was able to find one but they didn’t refund my money.So I cannot buy another vehicle until they refund it.I have spent most of my day going between the dealership and my bank because they both keep blaming each other of why my money isn’t returned.Come to find out the dealership didn’t process the refund the right way which is why it has been 4 days now and I still have not received my $18k back and have been told it will be even longer.I have now lost two different vehicles purchases because I could not buy them and being told it will be several more days before my account will be credited which will put me receiving my money after the first of the year after all the deals are over. I don’t blame the dealership for the faulty truck,I blame the unmanned mechanic who certified a vehicle, the way I have been treated and all I have lost. There are m More

by rachael_lovely Verified Customer Verified Customer

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Helpful. Attentive to my needs. Albert was quick to attend to questions and concerns. Made the the buying process a complete pleasure Attentive to my needs. Albert was quick to attend to questions and concerns. Made the the buying process a complete pleasure More

by jennodell74 Verified Customer Verified Customer

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At Ferman Chevrolet I felt that they don’t just want to own your business, they see you as a person and do their best to help you out. I’m positively surprised about them. Rebecca Wilson and Colin are the own your business, they see you as a person and do their best to help you out. I’m positively surprised about them. Rebecca Wilson and Colin are the best. More

by munhozrmu Verified Customer Verified Customer

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Well you look everywhere and Ferman happened to have what I was looking for in a truck at a decent price. Luckily I was pre approved, so it made it easier to get in and out. I was looking for in a truck at a decent price. Luckily I was pre approved, so it made it easier to get in and out. More

by charrell21 Verified Customer Verified Customer

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They are helpful when they are looking for what want you I got car and and sealed the contract t I got car and and sealed the contract t More

by Mike Verified Customer Verified Customer

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