Colin Howe | Page 14

start to finish, purchasing our new electric vehicle was handled with quality, efficiency and positive attitudes! handled with quality, efficiency and positive attitudes! More

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Our Audi Brand Specialist, Jeff Sawick was AMAZING! I was trading an Audi for another but was completely on the fence with the style of vehicle and everything in between so essentially test drove every I was trading an Audi for another but was completely on the fence with the style of vehicle and everything in between so essentially test drove everything over several visits! Jeff was patient & kind along with exceptionally knowledgeable! My Q7 Prestige decision was the best fit for me and a spectacular vehicle! All the staff at Audi Naples are extremely nice and everyone seems to work well together! More

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Mr Crowell a good and knowledgeable salesman for the Audi brand. Treated our purchase like one of our family. Cazenovia really! Thanks Bryant. Audi brand. Treated our purchase like one of our family. Cazenovia really! Thanks Bryant. More

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A great experience from beginning to end at this dealership. We purchased a new Audi for the first time. Mathew Duron responded promptly to our online inquiry, then did an outstanding job througho dealership. We purchased a new Audi for the first time. Mathew Duron responded promptly to our online inquiry, then did an outstanding job throughout the process. He spent time during the test drive to discuss the features/functionality, then allowed us time to consider next steps. Michael Schutt, Sales Manager, and Colin Howe, Finance Manager were professional and easy to work with during the process. I also enjoyed conversations with several other employees (i.e. Mike) from technology)...all of whom were friendly and helpful. I won't hesitate to purchase another Audi, especially from Mathew and his team. More

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I was helped by Jesus and and he was so nice and helpful and we got what we wanted very efficiently and with great service. and we got what we wanted very efficiently and with great service. More

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Had the benefit/privilege of working with Juanpi in Sales and Colin in Finance…truly, we could not be happier or more satisfied. The term, “First in Class”, has been redefined. Thank you both and the Sales and Colin in Finance…truly, we could not be happier or more satisfied. The term, “First in Class”, has been redefined. Thank you both and the Audi brand that supports this culture. The Perez Family More

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Super happy with my New GLi Barrett from a sales person who used to own it net worth of Volkswagen very excited definitely sportier than my old Nissan Sentra who used to own it net worth of Volkswagen very excited definitely sportier than my old Nissan Sentra More

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Very helpful and knowledgeable. Took care of all the details of buying a car in another state. Attentive to detail and responsive to questions. Great experience! Took care of all the details of buying a car in another state. Attentive to detail and responsive to questions. Great experience! More

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Matt was fantastic in all ways possible! Best buying experience ever! If you looking for new wheels, Matt is your guy! Best buying experience ever! If you looking for new wheels, Matt is your guy! More

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Well two weeks ago I drove six hours to pick up a car from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because o from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because of an un-repaired recall. The car shouldn’t have been listed to begin with, but the salesman Mat Duron worked hard to make things right for me. I appreciate his efforts to get the car fixed and the time he put in to ensure this car would go home with me. Unfortunately, this mistake was easily preventable by just running the VIN number, and of course it was not Mats fault. But regardless, he worked hard fought for me. Definitely one of the nicest and genuinely caring guys I have had the pleasure to work with. Edit- After receiving the car and driving home I thought about this some more. I'm not sure who is responsible for listing the cars on the website but listing cars that cannot actually be sold is unacceptable for a certified dealership. As the end of the two weeks approached, I was looking for other options, and happened to see another vehicle listed that could not be sold on Audi Naples Website. If I can take 5 minutes and run a VIN to see if a car can be sold, why can't a certified Audi dealer manage it? Seems almost like a bait and switch tactic, and it would probably work on a lot of people. During the original trip down there, they did offer to sell me a few other cars instead (they offered 2k off of a 63k car for wasting my day), whether this was genuine effort to try and make things right, or they willingly listed an unsellable car to attract more customers, only the person responsible will know for sure. They did pay for a rental car for six days, which was nice, but after talking with Audi of Jacksonville, they would have given a loaner until the car was fixed. It seems like the used car manager should probably look a little closer at the used cars to make sure this doesn't happen with the cars that keep being listed that can't be sold, as it really isn't that great of a business strategy. To end this, if you're reading this and planning on buying a certified used vehicle from this dealer, check the VIN yourself. I'd also like to reiterate how fantastic I was treated by Mat Duron, he kept me updated every step of the way, and was incredibly involved in overseeing the whole process. I would also like to praise the service department for receiving the part for the fix, and having the recall work completed the same day. Honestly, I'm staggered by their effort to correct the mistake they made, and I ended up a reasonably happy customer. However, it does not seem like the person listing the vehicles, or the used car manager is making any effort to avoid making this mistake again. More

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