Colin Berndt

Great team and people to work with. Everyone has a client serving approach and made my day in assisting me today! Thanks Dean Team for all you do. See you next trip with my Bug . Everyone has a client serving approach and made my day in assisting me today! Thanks Dean Team for all you do. See you next trip with my Bug . More

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Dean Team VW Kirkwood started out with a great experience; Michael and I did the deal for a used Eos online; he picked us up and welcomed us. BUT the car had not been prepped, no gas, dirty, bloc experience; Michael and I did the deal for a used Eos online; he picked us up and welcomed us. BUT the car had not been prepped, no gas, dirty, blocked in, AND the passenger seat was inoperable, locked. SERVICE would not fix it, "takes too much time". My brother and I were assured by Michael and others to take car "We will take care of it "so we drive off in Eos and had it fixed for $358.44 back in MN. Four months of calls, emails and broken promises by Michael and Bridget at Dean Team VW Kirkwood. I got $0.00. SAD. Beware! More

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Absolutely awful took my car here 5 times in 2024 for issues funny thing is every time there was an issue and they say the fixed it we would have to bring it back cause now something else is wrong. The m issues funny thing is every time there was an issue and they say the fixed it we would have to bring it back cause now something else is wrong. The mailed us a letter accusing us of not paying when we had the paid receipt showing it we paid in full then after that we had to bring the car back again for issue and when we went to pick it up the guy was in a panic because he didn't know where are car was. He found it luckly. Absolutely worse place just takes your money and doesn't fix anything. Don't use them they are awful. More

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Last month, December 26th, to be exact, I reached a deal on a '23 Audi A6. Yesterday, January 14th another person at a local Audi dealership noticed a hole in my rear bumper. It looked like someone had try on a '23 Audi A6. Yesterday, January 14th another person at a local Audi dealership noticed a hole in my rear bumper. It looked like someone had try to install something in the bumper. Knowing that there was another identical car still on the lot I went back and sure enough an almost identical hole was found on that car. I notified the salesman of this, and he assured me he would have the GM (Colin) call me first thing the next morning. Fast forward less than 24 hours and Colin never returned my call instead the salesman called me and informed me that nothing could be done. It was sold as is. This afternoon I went to the dealership and spoke to Colin. He said the only thing he may do would be to have his mechanic try to fix it and we could split the cost! I asked that he have an independent local Audi dealership fix it and he said he wasn't going to pay for that. I have never been more unimpressed by the GM of a business that supposedly prides itself on customer satisfaction. Today will be the last time I step foot on that lot. Oh, and if you're reading this and are in the market for a 2023 black Audi A6, just know Dean Team has one on the lot with a nice cut out in the rear bumper. More

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Danielle Schellenger made my car buying experience very smooth and delightful! Danielle was very patient and answered all my questions and helped set everything up! If you are looking to buy a new VW go se smooth and delightful! Danielle was very patient and answered all my questions and helped set everything up! If you are looking to buy a new VW go see Danielle! Denise Harrison More

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I am so grateful I received this email to voice my displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to us. I asked multiple employees for the GM's name and contact information, but nobody wanted to provide it. I finally looked it up online, and found that the GM is Colin Berndt. I filled out an online request asking him to provide his email address which he did on September 22. I emailed him back later on September 22 explaining our disappointment and asking for resolution. I had to send four more emails for a total of five before Colin called me on October 6, two weeks later. He was rude and abrasive, saying the reason he did not call back was because we did not purchase the vehicle from his dealership. This is true, but we did purchase from Dean Team and his dealership has been doing all of our service and warranty work over the last two years. He had not done his research and was assuming that we had towed the vehicle to the dealership in undriveable condition. The truth of the matter is that the service department botched their diagnosis and repair work and then was not competent in rectifying with the warranty company. Regardless, it struck me as unprofessional that he decided it was acceptable to ignore a disgruntled customer directly requesting a call from him. My husband and I explained the timeline and the service team's involvement. Colin eventually admitted that he needed to get more information and look into this, and would call us back. That call was one week ago and we have not heard back from him via email or phone. It is also worth noting that between our repeated requests for communication from Colin, several sales members from Dean Team emailed us asking us to come in and test drive new vehicles. Even when we responded to these emails, we never received a response or acknowledgement. More

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D is absolutely a pleasure to work with. I had my car at dealership for more than a year waiting on parts. I called every week to check on the status. He never got tired of me calling, nor d I had my car at dealership for more than a year waiting on parts. I called every week to check on the status. He never got tired of me calling, nor did he get aggravated with me. He was always kind and courteous. He never rushed me off the phone or out the door. I felt like I truly mattered. More

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I purchased a vehicle from this dealership two months ago. I had left several messages for Colin Berndt, the General Manager, asking him to call me to discuss certain issues associated with the purchase ago. I had left several messages for Colin Berndt, the General Manager, asking him to call me to discuss certain issues associated with the purchase as well as the overall experience. He never returned my phone calls. Today, after being on hold for an extended period of time, I was finally able to speak with Colin. I asked Colin if he had received my messages. He stated he did but it was not his job to speak with customers, so he didn’t call me back. He further stated, “ It is below my pay grade to deal with customer related issues. I have been running the place for 28 years”. Wow… I had just spent $50,000 at his dealership, and he did not have 5 minutes for a conversation. Furthermore, he kept miss pronouncing my name even after I had corrected him several times. I suspect this was intentional as I don’t recall anyone else having issues with the pronunciation of my name. Nonetheless, Colin became combative when I asked to speak with his supervisor. He said, “I don’t have a boss, I run the place”. Do Not purchase anything from this dealership. They will collect your payment with a smile, and refuse to speak with you once the funds have cleared… More

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I have bought 6 cars from Dave Schultz across 15 years. Only from him. What does that tell you? He’s the best! Only from him. What does that tell you? He’s the best! More

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I was on the hunt for my first car and i had a very specific price range i was working with, Nick Berblinger helped me and was respectful of that budget. I wouldnt buy a car from anyone else! specific price range i was working with, Nick Berblinger helped me and was respectful of that budget. I wouldnt buy a car from anyone else! More

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