Colette Perrone

Although my service advisor is not at fault, I am more than disappointed in my service bc I brought vehicle in bc AC was not blowing cold. Supposedly the compressor was replaced. And freon was added to th than disappointed in my service bc I brought vehicle in bc AC was not blowing cold. Supposedly the compressor was replaced. And freon was added to the vehicle. They stated the vehicle was blowing out at forty seven degrees. When I picked up the vehicle, but the vehicle is still only blowing cool air. Definitely.Not cold and definitely not forty seven degrees. When I expressed my concerns, they had me drive around the service manager who, instead of looking at my vehicle and having it fixed, I brought out a thermometer which showed my vehicle was blowing at 58 or 60 degrees. The thermometer has a long stick, which goes inside your vent, so if it's blowing at sixty degrees inside my vent, then once that air hits the outside, it's blowing it like seventy or eighty. This is not acceptable. I'm more than irritated because my concerns were not listened to and I was just brushed off and my vehicle is still not blowing cold. The fact that i'm driving around a baby in the back seat p***** me off even more, because when I expressed to them that the ac was not working it properly, they should have fixed it then instead of giving me tips on how to keep my vehicle cooler like keeping it in the garage or having the windows, open a little bit. They had me leave even though they could not replicate. My vehicle blowing out at 47°. Is there stating that it was when they checked it. So clearly there's a problem with the a c and instead of fixing it, you guys are making excuses and trying to tell me why i should accept it blowing out.Not cold and barely cool and warm at idle. More

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All the folks were friendly and helpful; while car was being serviced I was driven around the lot by Tony and shown what you had in inventory. Kudos to Tony. Also, car was completed ahead of schedule an being serviced I was driven around the lot by Tony and shown what you had in inventory. Kudos to Tony. Also, car was completed ahead of schedule and topped off with the final interior cleaning and exterior wash which was excellent. Kudos also to the employee washing the car. More

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Excellent experience with Aaron P. and Chris. Car runs well. Strongly recommend Aaron P. Thanks. and Chris. Car runs well. Strongly recommend Aaron P. Thanks. More

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Better than amazing, no pressure no tactics, simply genuine sales and appreciation for customers. I couldn’t have had a more pleasant experience genuine sales and appreciation for customers. I couldn’t have had a more pleasant experience More

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My sister (from out of town) and I were headed to my Granddaughters’ wedding when my car broke down. I thought for sure I was going to miss the most important day of her life. I called Liberty Buick a Granddaughters’ wedding when my car broke down. I thought for sure I was going to miss the most important day of her life. I called Liberty Buick and not only did they send a tow truck, but they brought us a “loaner” to drive so we could attend the wedding, I was shocked and in disbelief when they brought us a new “Encore”. We were able to attend the wedding with a few moments to spare and I was so grateful to Liberty. They allowed us to drive the loaner even after the wedding until my car was serviced. I can’t praise them enough for their customer service. After my car was fixed, they sent someone to drop it off at my house. I didn’t have to do anything; it was so effortless. Thank-You to all the service people including Colette and Justin Sgro for staying on top of this. You are truly a blessing. More

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Good dealership with professional sales personal and service personnel. Purchasing a new Buick made easy service personnel. Purchasing a new Buick made easy More

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We have had several terrible experiences with the Service Advisors, Managers Lack of support on warranty items. I had to reach out to GM to have them contact dealership to have them do the work on a brand n Advisors, Managers Lack of support on warranty items. I had to reach out to GM to have them contact dealership to have them do the work on a brand new car. When requested to speak with the GM for assistance was brushed off and told he has went home for the day. Left several messages and NO RETURNED CALL as of today. More

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Good, reliable service, but VERY expensive. $52 for an oil change when I being my own oil. Another GM dealership charges me only $25 with my own oil. Service Manager is very difficult to work w $52 for an oil change when I being my own oil. Another GM dealership charges me only $25 with my own oil. Service Manager is very difficult to work with. Service writers are responsive and helpful. More

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Colette is the best. She always takes great care of me and I trust her. She always takes great care of me and I trust her. More

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Service department is always available and are very professional. Pleasant to work with is your standard. professional. Pleasant to work with is your standard. More

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