Colette Perrone

Collette in service greeted me promptly for my appointment. In addition to a needed oil change, they found that it was time for a new battery. That was installed and I was on my way. A very smo appointment. In addition to a needed oil change, they found that it was time for a new battery. That was installed and I was on my way. A very smooth and positive experience! Thank you. More

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The showroom is clean, great coffee. But the most impressive are the employees. They made the buying experience a great one. Thanks everyone!! But the most impressive are the employees. They made the buying experience a great one. Thanks everyone!! More

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Liberty Buick servicing department always provides great customer experience and quality work. It is easy to schedule an appointment and get your car back in a timely manner. Collette is a professional, f customer experience and quality work. It is easy to schedule an appointment and get your car back in a timely manner. Collette is a professional, friendly and knowledgeable customer service representative. Thanks for all you do to help your customers. More

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Sam made purchasing a new vehicle smooth and easy. There was no pressure and he was very knowledgable of the vehicle and its offerings. I would reccomend Sam and Liberty Buick to everyone I know! There was no pressure and he was very knowledgable of the vehicle and its offerings. I would reccomend Sam and Liberty Buick to everyone I know! More

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Sam was a delight to work with. He listened and answered our questions and showed us the new technology on our vehicle. What an asset you have in your organization. He's truly clien He listened and answered our questions and showed us the new technology on our vehicle. What an asset you have in your organization. He's truly client centric. Thanks so much! Alex Lopex is the finance area was great to work with in his explanation of all of the documents we needed to sign. Another asset to Liberty Buick. Thanks so much! We've had Colette for about 10 years helping us with our previous Buick Enclave and she does a tremendous job in working with us. Matt has been working with us at times when Colette has been out. Both are wonderful people to assist us. Thanks so much! We've known Benny for almost 10 years. He sold us our first Buick Enclave in 2015. He's a gentleman and good person to talk to and work with. Now, he's one of the managers and it was great to work with him again. Great people! More

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Although my service advisor is not at fault, I am more than disappointed in my service bc I brought vehicle in bc AC was not blowing cold. Supposedly the compressor was replaced. And freon was added to th than disappointed in my service bc I brought vehicle in bc AC was not blowing cold. Supposedly the compressor was replaced. And freon was added to the vehicle. They stated the vehicle was blowing out at forty seven degrees. When I picked up the vehicle, but the vehicle is still only blowing cool air. Definitely.Not cold and definitely not forty seven degrees. When I expressed my concerns, they had me drive around the service manager who, instead of looking at my vehicle and having it fixed, I brought out a thermometer which showed my vehicle was blowing at 58 or 60 degrees. The thermometer has a long stick, which goes inside your vent, so if it's blowing at sixty degrees inside my vent, then once that air hits the outside, it's blowing it like seventy or eighty. This is not acceptable. I'm more than irritated because my concerns were not listened to and I was just brushed off and my vehicle is still not blowing cold. The fact that i'm driving around a baby in the back seat p***** me off even more, because when I expressed to them that the ac was not working it properly, they should have fixed it then instead of giving me tips on how to keep my vehicle cooler like keeping it in the garage or having the windows, open a little bit. They had me leave even though they could not replicate. My vehicle blowing out at 47°. Is there stating that it was when they checked it. So clearly there's a problem with the a c and instead of fixing it, you guys are making excuses and trying to tell me why i should accept it blowing out.Not cold and barely cool and warm at idle. More

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All the folks were friendly and helpful; while car was being serviced I was driven around the lot by Tony and shown what you had in inventory. Kudos to Tony. Also, car was completed ahead of schedule an being serviced I was driven around the lot by Tony and shown what you had in inventory. Kudos to Tony. Also, car was completed ahead of schedule and topped off with the final interior cleaning and exterior wash which was excellent. Kudos also to the employee washing the car. More

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Excellent experience with Aaron P. and Chris. Car runs well. Strongly recommend Aaron P. Thanks. and Chris. Car runs well. Strongly recommend Aaron P. Thanks. More

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Better than amazing, no pressure no tactics, simply genuine sales and appreciation for customers. I couldn’t have had a more pleasant experience genuine sales and appreciation for customers. I couldn’t have had a more pleasant experience More

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My sister (from out of town) and I were headed to my Granddaughters’ wedding when my car broke down. I thought for sure I was going to miss the most important day of her life. I called Liberty Buick a Granddaughters’ wedding when my car broke down. I thought for sure I was going to miss the most important day of her life. I called Liberty Buick and not only did they send a tow truck, but they brought us a “loaner” to drive so we could attend the wedding, I was shocked and in disbelief when they brought us a new “Encore”. We were able to attend the wedding with a few moments to spare and I was so grateful to Liberty. They allowed us to drive the loaner even after the wedding until my car was serviced. I can’t praise them enough for their customer service. After my car was fixed, they sent someone to drop it off at my house. I didn’t have to do anything; it was so effortless. Thank-You to all the service people including Colette and Justin Sgro for staying on top of this. You are truly a blessing. More

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