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Cole Lutz
Cole Lutz at Russ Darrow Toyota of West Bend

Cole Lutz

Finance Manager

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

4.6
98 Reviews

I have been in the industry since 2011! I love what I do, every day is a new day for me and it's always something different which is what I like ! Every customer is different and has different needs and that's what makes my job fun! I am a father to a 13 year old boy named Keagan, and have a daughter named Amelia that is now 6 years old ! I love the outdoors ! In my free time away from the store I like playing golf , softball, and like to hunt! I am looking forward to meeting you and helping your family with any vehicle needs you may have !

4.6

98 Reviews

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Dealership Experience

13 yrs, 9 mos

Industry Experience

14 yrs, 10 mos

Specialties & Trainings

Finance

Toyota Certified

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98 Reviews of Cole Lutz

September 24, 2025

Dealership Rating
Employee Rating

Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More

by brian.douglas.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Mark Bechler, Mitch Darrow, Janessa Rios, Nicholas Pastorelli

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Sep 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

September 20, 2025

Dealership Rating
Employee Rating

Matthew was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. More

by jfrank1262
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Buettner, Mitch Darrow

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Sep 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

August 28, 2025

Dealership Rating
Employee Rating

Pleasure to work with. Very clear communication. Great experience overall and would definitely recommend this dealership. More

by BRYAN.CLAYTONTHEBC
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh

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Aug 28, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 11, 2025

Dealership Rating
Employee Rating

Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More

by ted.swan.5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli

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Aug 11, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

Great service and friendly atmosphere. Sales did great job answering all our questions and concerns. More

by DENCZAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neven Stojsavljevic

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Aug 07, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 21, 2025

Dealership Rating
Employee Rating

Went above and beyond to help us out in the service area. Whole dealership was so helpful. More

by tjmac5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, JEREMIAH PFLUGER , Sales person Kristen

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Jun 21, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

June 19, 2025

Dealership Rating
Employee Rating

I was only there 2 times, but had more phone calls. Was apologized to numerous times for their "poor internet." Seems a business should make answering questions more expedient by upgrading their intern More

by maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Neven Stojsavljevic

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Jun 23, 2025

Russ Darrow Toyota of West Bend responded

Maureen, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Great response time, able to buy a car in under 3 hours (includes test drive). More

by JSPLINTER326
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Heather Gagliano, Justin Gersonde

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Jun 02, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

June 01, 2025

Dealership Rating
Employee Rating

The level of deception that was used from the original proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. More

by GROSS.KYLE.21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashton Anderson

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Jun 04, 2025

Russ Darrow Toyota of West Bend responded

Kyle, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Mitchell Darrow mitchell.darrow@russdarrow.com

May 27, 2025

Dealership Rating
Employee Rating

The whole process of buying a car was simple. No pressure to buy anything I didn’t want. More

by MICRILEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Heather Gagliano

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May 27, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

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