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Cody Hathorn
Cody Hathorn at Jones Chevrolet Humboldt
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Cody Hathorn

Service Advisor

Jones Chevrolet Humboldt

5390 US Highway 45 Bypass
Humboldt, TN 38343

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3.8
17 Reviews
3.8

17 Reviews

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17 Reviews of Cody Hathorn

June 22, 2024

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Employee Rating

I need service on a short notice battery shorted out . I needed my vehicle because of a health issue I' currently dealing with we discussed my issue he informed me of what he thought might have been my iss More

by RKW3
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Recommend Dealer
Yes
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Jun 24, 2024

Jones Chevrolet Humboldt responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones Chevrolet Humboldt! Jones Chevrolet Humboldt Management Team

June 20, 2024

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Employee Rating

Knowingly sold me a junk vehicle and wont make right. I will never buy/ use or recomend your company to anyone More

by na13
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nino Ianni, Mark Hoppe, Megan Pettit, Crystal Trennepohl, Landen Collins, Jeremy Sanford, Tessa Buckingham

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Jun 24, 2024

Jones Chevrolet Humboldt responded

Hi, this is Megan Gastelum, Customer Relations Manager. I'm so sorry about your experience so far and I would love the opportunity to address your concerns and try to turn your experience around. Please reach out to me at (731)784-3931 or email me at mpettit@jonesmotorcompany.com so I can look into it further. I look forward to working with you towards a resolution. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 19, 2024

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1.5 hours for at 94 dollar oil change is a bit of an extreme. More

by Hjones
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Recommend Dealer
No
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Jun 23, 2024

Jones Chevrolet Humboldt responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more about your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 15, 2024

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Jones Chevrolet worked hard to resolve my issue. Will ask more questions next time. Thanks More

by SHERION0901
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hunter Cox, Jessie Castleman, Hannah Frazier, Garrett Wyatt

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Jun 17, 2024

Jones Chevrolet Humboldt responded

Thank you so much for choosing Jones Chevrolet Humboldt! Please let us know if we can be of any more assistance. Jones Chevrolet Humboldt Management Team

June 15, 2024

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Everyone was very professional. We waited for our vehicle to be serviced. Service was quick and we were on our way. More

by themagoos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tessa Buckingham

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Jun 17, 2024

Jones Chevrolet Humboldt responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones Chevrolet Humboldt Management Team

June 10, 2024

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My last visit…everyone was very friendly and polite…the work I was having done…was in a very quick and timely manner!! More

by tammymallory75
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Trennepohl, Landen Collins, Jeremy Sanford, Tessa Buckingham

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Jun 10, 2024

Jones Chevrolet Humboldt responded

Thank you, Tammy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones Chevrolet Humboldt, we look forward to having you as one of our valued customers for many more years to come! Jones Chevrolet Humboldt Management Team

June 06, 2024

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Service was great. Landon in the service department was very helpful, polite and offered his assistance to make my experience easy and stress free. More

by Fuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Landen Collins

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Jun 06, 2024

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Landen here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

June 04, 2024

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Great service . Didn’t cost me a thing. They stand behind their warranty. Very pleased More

by jlmartindoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Trennepohl, Landen Collins, Jeremy Sanford, Tessa Buckingham

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Jun 04, 2024

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

June 02, 2024

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Great dealership, have not had any problems since I’ve been coming. Very attentive and gets the job done in a timely manner. More

by biggskyshae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlo Ianni, Crystal Trennepohl, Hannah Frazier, Landen Collins

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Jun 03, 2024

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

May 27, 2024

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Employee Rating

I enjoy Jones and have been with them a number of years. This last visit they failed to put an oil change sticker on my car but looked for everything else that might need taken care of. I did not get out of More

by goldenbrown731
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 29, 2024

Jones Chevrolet Humboldt responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

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