Cody Adams | Page 13

Worked with Don for months while I waited for my 2021 Supra to arrive. He always answered all my insane messages and I had a lot. He made the process quick and easy. I paid cash and the total was given Supra to arrive. He always answered all my insane messages and I had a lot. He made the process quick and easy. I paid cash and the total was given to me before I picked up the car which made it easier to get a bank check. I had a VIN early on so I had insurance set up. He explained the car in detail, was always interested in my concerns/questions, etc. he even let me test drive a Supra when they were not allowing test drives. Don, was fun to work with and I Would recommend him to anyone. The mgt and finance dept was very pleasurable to, work with as well. More

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Great Experience With Michael Joh, James Gerrard and Zach Lukenbill Thank you so much for a great deal on RAV4 Hybrid And Super Quick Transaction Lukenbill Thank you so much for a great deal on RAV4 Hybrid And Super Quick Transaction More

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The service and salesmanship is excellent. Everyone is very nice, Micheal J worked to get me in the car I wanted and Mike in finance went over all my options and made them very easy to understand. very nice, Micheal J worked to get me in the car I wanted and Mike in finance went over all my options and made them very easy to understand. More

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Don, Sam, and the entire team at Suburban Toyota were great. I was able to test drive multiple vehicles which really helped me feel comfortable with my choice. In addition, they were very accommodating a great. I was able to test drive multiple vehicles which really helped me feel comfortable with my choice. In addition, they were very accommodating answering all of my many questions. All together, great car buying experience. More

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Alex did an outstanding job showing me all the features of a Toyota Rav 4 Hybrid and giving me a test drive. Was very impressed by his knowledge of all the features of a hybrid model. My first of this type of a Toyota Rav 4 Hybrid and giving me a test drive. Was very impressed by his knowledge of all the features of a hybrid model. My first of this type. He listened very patiently to all my questions and gave me the answers I requested. A fantastic job. Well done! Could not ask for a better salesman that put no pressure on me to buy the car. Through the whole process he made sure that there no questions unanswered. I'd like to give a special thanks Cody and James in the management department for making sure that I got the car I wanted at the right price with the right features.James helped me for the third Toyota Rav 4. He made sure the car was properly prepped when Alex was not available. Both were very concerned that I was completely 100 percent satisfied. Lastly Mike made a outstanding effort to make sure I understood all the paper work. He explained all the documents thoroughly. Hopefully they'll be around for my next Toyota down the road..You can't go wrong with this team. More

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Don Yu helped us every step of the way while being kind, entertaining and hospitable. Very knowledgeable with every vehicle we inquired about and found us the right vehicle for the right price! He definitel entertaining and hospitable. Very knowledgeable with every vehicle we inquired about and found us the right vehicle for the right price! He definitely knows what he’s talking about, simply the best sales rep we have ever come across. The dealership was very clean and everyone was very friendly! 10 out 10 service! More

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Mismanagement of Sales We have been working diligently to purchase a 2016 Toyota Corolla since 5/11/20 in collaboration with Tanner. Yesterday he told us that he could get We have been working diligently to purchase a 2016 Toyota Corolla since 5/11/20 in collaboration with Tanner. Yesterday he told us that he could get us 0% Interest financing plus add on extended warranty for the vehicle so we stopped our financing through our credit union to pursue that as it appeared to be a much better deal for our money. Then he called last evening 6/15/20 and said he made a mistake and could only do that for Toyota Camry’s but could offer us 1.97% for 48 months. I told him we would just go with our credit union which was a 1.45% finance rate for 48 months. I spent all morning redoing the application that I cancelled yesterday and when we again got the green light from our credit union I called Tanner and told him the bank needed the purchase agreement at 2pm today so that I could send it to my bank and insurance agency. At 4:45pm Tanner called to tell me that he was sorry to say that he just discovered that one of the sister dealers sold the car this morning without telling anyone at this dealer. Tanner then told me that in reality they do not hold cars on the lot. Tanner told me that the general manager Cody Adams would call us before the end of the night. That call never came...Most unprofessional process and company I have ever dealt with. We had our financing in place on 6/15/20 and feels that Tanner did a switch and bait on us. More

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I have experienced a great service and I am also pleased with the customer focused attention, thanks Mike and Totoya Suburban in Farmington, highly recommended with the customer focused attention, thanks Mike and Totoya Suburban in Farmington, highly recommended More

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They were wonderful. My sales lady , Awring Ahmed was kind, friendly, knowledgeable and professional. It was the best buying a car experience I have ever had. kind, friendly, knowledgeable and professional. It was the best buying a car experience I have ever had. More

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Very good Waquas was very helpful and patient in showing me the different aspects of the car. I also enjoyed his sense of humor. I was not as pleased with Fin Waquas was very helpful and patient in showing me the different aspects of the car. I also enjoyed his sense of humor. I was not as pleased with Finance because of the way I was treated after I refused any extras offered. He turned from being very friendly at first to being indifferent to me. More

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