BMW of Kansas City South

For over a month I went back and forth working out a deal on a new 2025 m5 from this dealership. I worked out a deal on my trade and sent everything that was asked for and then planned a trip to get my new c on a new 2025 m5 from this dealership. I worked out a deal on my trade and sent everything that was asked for and then planned a trip to get my new car. Upon getting to the finance manager to purchase an extended warranty he asks for my drivers license. I had sent my state I.D a couple weeks prior and have a limited license so paperwork from the judge makes it legal. Mind you this is a cash deal w the trade, so legally proof of insurance is all that’s required, so I explained that the paperwork was in the truck but asked why it matters. They stated it’s their policy, so we went back and forth with different people and they went from stating I could show the paperwork, to putting my wife’s license on it, to telling me it would now have to be delivered if I wanted it. Therefore I drove over 6 hours, paid dog sitters, hotel, etc, and then was told I could not drive it home that day that it would be better if we parted ways. Communication could have solved all of this and saved the salesman, who was fantastic, and myself and family a lot of time. I told them I did not want the car and will never spend money on a bmw now ever probably because of the experience that we had. This was supposed to be an enjoyable and memorable experience that they completely ruined for me by belittling me, and taking away my ability to drive my new car home. Find you a dealership that takes accountability and backs their word. I was told what to bring to the dealership and I brought it, I abided by all laws and spend my hard earned dollars to be told, too bad? Horrible customer service and I will make sure all my friends with money avoid this dealership as well as any affiliates. More

Great service. Very thorough diagnosis. Friendly people. Clean customer service area with comfortable seating and fresh coffee and snacks. Very thorough diagnosis. Friendly people. Clean customer service area with comfortable seating and fresh coffee and snacks. More

Brought my car in for routine maintenance and they were unable to hand wash and vacuum. However, I brought my car in a few days later and they took care of it for me. Great service and I look forward to wo unable to hand wash and vacuum. However, I brought my car in a few days later and they took care of it for me. Great service and I look forward to working with them again in the future. More

Norm was very transparent about unexpected repairs. Helped with my warranty. Communication was great. I appreciate the thorough explanations and assistance. Helped with my warranty. Communication was great. I appreciate the thorough explanations and assistance. More

Adrian went above and beyond when my X-5 had to be sold. He shared several options, including options at their other dealership. I continue to recommend this location for the best service in town based on t He shared several options, including options at their other dealership. I continue to recommend this location for the best service in town based on transparency, mobile service and a quality customer service experience overall. Next time I buy a BMW it will be from the this location and not the other. :) More

The people at this dealership take good care of my cars and concerns every time and concerns every time More

The most seamless dealership experience I’ve ever had. Had to get my car towed and a couple new tires on. Only took 1 phone call to seamlessly sort out tires, book an appointment, and even was able to get Had to get my car towed and a couple new tires on. Only took 1 phone call to seamlessly sort out tires, book an appointment, and even was able to get the car back in record time prior to a snow storm rolling in. Came by right at close and picked up my car asap and had the best experience I’ve had yet. Randy was nothing short of a joy to work with and it’s apparent to me why time time again I come back! More

The service department here is great. I typically work with Pauli or John S. On my last visit, Pauli went out of his way to add a new connection to my key and John had his detail manager I typically work with Pauli or John S. On my last visit, Pauli went out of his way to add a new connection to my key and John had his detail manager fix a recent scuff on the front of my car where I had scrapped my garage. Both of these were without my knowledge or request! More

Worked with Service Advisor Jerry Cheng on follow-up work after our X6 purchase and we received exceptional service from Jerry and the BMW South Service team. We love our BMWs X6 and X5. Nothing like BMW! after our X6 purchase and we received exceptional service from Jerry and the BMW South Service team. We love our BMWs X6 and X5. Nothing like BMW! More

We have been servicing our cars with this dealership for years and have driven many different brands but our interactions with Norm in service has made owning this brand the best. years and have driven many different brands but our interactions with Norm in service has made owning this brand the best. More